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IFB

India,
Kerala

Consumer complaints and reviews about IFB

Mathewss
 
May 24, 2020

IFB Washing machine poor service

After having booked the complaint about 4 months back regarding IFB washing machine drum not spinning. No one attended the complaint before lockdown and they also conveniently cancelled the previously booked complaint during the lockdown. During lockdown IFB personnel asked us to book the complaint over their app, which we did about 2.5 months back which we did. After our area became green when we contacted them, they said that the complaint booking via app is not getting registered in their system and so we have to book a new complaint. We had no other option but to so that about 4 weeks back. Ever since, that after almost daily follow up one person came and checked the machine and told that the motor is complaint. He checked with his office and informed us that he will come and replace the motor the same day evening. After this the person did not turn up and not picking the phone. We kept following up and it looks like because our machine is in AMC the company is just postponing the repair. The person who came was from IFB tripunithura service centre - when we called they said our complaint had been now given to their Edapally centre and after a week of follow up with them they are saying that they do not have the motor and so they have passed it to their Kaloor office. Each of these offices being just few KM away from each other, it is pretty clear that IFB is just trying to postpone the repair rather than attending to it.
Vidyasagaran
 
May 12, 2020

Washing machine repair

Repairing of automatic front open washing machine
Rakeshnair
 
Jan 4, 2018

Worst Service

From,
Rakesh
Angamaly
Kerala.

To,
IFB

Respected Sir/Madam,

This is Rakesh, i just want to inform you about the worse service. We bought a IFB washing machine Front load Elite Aqua VX 7kg 1000rpm product from Bismi Appliances, Angamaly(683572) on 14th December 2017. Two days later from the date of purchase a person came for the demo, while unboxing we found damage on the back portion. After seeing this the concern person told that we will replace the top portion and will provide demo in 2days. He came on 18th Dec and saw the damage and told he will fix the issue and give demo on or before 20th Dec. Still no person came for the replace or demo. We have raised complaint to the Sales Manager of Bismi Appliances to Mr. Sudeesh C.S. but no response . We also raised complaint to customer care but no response from their side too. It's going to be almost a month still we face the response issue. It's frustrating and shame on such an international company doing this to their customer. I just trying a last chance above this issue mailing to you. Hope you understand the situation created over here.
Product: IFB WM ELITE VX 7KG #40288
Invoice: 1118799

Regards
Rakesh
9080845831
9809039099

Worst Service

mathew isaac
 
Nov 22, 2017

not working properly

water is not going through proper way, heat switch replacing needed,because of washing machine mcb is tripping off
sarumathi
 
Feb 1, 2017

Washing machine Complaint

Washing Machine Spinner is not working, so the clothes are not getting washed properly.
mksreekumar5
 
Jul 7, 2016

NOT ATTENDING AND NOT RESPONDING TO THE CALLS

my washing machine is complaint for 2 months registered in IFB complaint sell twice
mrk131
 
May 31, 2016

Service centre not attending in spite of repeated requests

Sir
I Have bought a front load washing machine and currently it is under AMC. I had book a compliant on 22nd of April 2016 and was informed the drum need to be replaced and the same will be done in a weeks time. Now after two months no body has attended this issue. I had given many reminder and requests through the call centre of IFB. The service centre had fixed appoinments many times and failed to turn up. I have paid for the AMC and not I have a personal loss of another Rs 2000 approx for the laundry for these 2 months. Kindly explain the situation and address the situation. Now the next escalation I would make is in the consumer court.

Regards
Dr. M Rakesh Krishnan
11A River East Road, Irrumpannam
Ernakulam Kerala
09447700081
[email protected]
 
May 21, 2016

IFB

Dear SAJU TC,

We tried to establish contact with you but unfortunately we could not get
through.   We are unable to find your details in our database with
this number you provided.  Please provide an alternate number preferably
the number you were using when you purchased / registered your product.

Alternatively you can email us at [email protected] and we will try
our best to meet your expectations.

IFB Team
SAJU TC
 
May 19, 2016

DOOR LOCK

DOOR LOCK COMPLAINT

ADRESS: SAJU TC
THUDINAL HOUSE
VADAYAMPADY PO
PUTHENCRUZ
PIN:682308
PHONE NO:9496277864
[email protected]
 
Apr 21, 2016

ifb

Dear Dhibin,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: ############Email id: [email protected]

We assure you our best services.

IFB Team.
[email protected]
 
Apr 13, 2016

ifb

Dear George,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: ############Email id: [email protected]

We assure you our best services.

IFB Team.
[email protected]
 
Apr 8, 2016

ifb

Dear George,

We regret the inconvenience caused to you.

We have forwarded your Request to the concerned department and will get back to you shortly with further updates.

Assuring you our best services.

IFB Team.
Mjgeorge
 
Apr 6, 2016

Not working

Ifb elenna washing machine not working. After complaint on 13/02/16 the problem not resolved.
Mjgeorge
 
Apr 6, 2016

Not working

My Ifb washing machine broke down. Filed a complaint on 13/02/16 by no.1101927895.I reminded the service centre and service engineer several times. After about a month it is not resolved.
What is the use of washing machine if they cannot repair it after one month.
Now I am seriously thinking to approach consumer protection forum.
[email protected]
 
Mar 22, 2016

ifb

Dear Dhibin,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Dhibin
 
Mar 22, 2016

Negligence of complaint

I registered a complaint on 15/03/2016.(ticket no 1101945617) Even after a week no one have turned up. I have called customer care , the service center everyday and company service person The service center has been generous to take call and to tell that they have send the technician . But he never came . Yhe company person didn't even bothered to take the call or return my calls . Really dissapointed with the service quality
sbsatheesh25
 
Nov 3, 2015

poor service

Our i f b washing machine(senorita) is not working for more than one week.leakage is there for machine.thrre times I complained in customer service.but they didn't come yet.insurance we have taken for the machine.i doubt,that is the reason for their deliquency.my phone no. is 9447170727.pls do something favourable for us as early as possible.
Shruthi Shankel
 
Feb 19, 2015

Improper IFB Washing machine service. Cosumer No.1806275

A complaint was lodged by us regarding washing machine heating system 3 months before. The problem was attended to by your service agents after our repeated calls and a spare part was replaced. However the problem remained unrectified and we informed the service agents about it immediately.Although they informed us that they would attend to the problem immediately, they have not so far attended inspite of our repeated calls. Request you to take action at the earliest.
jto
 
Dec 8, 2014

Very bad service

FREEZE INDIA ENGINEERS is the service center of IFB in kadavanthara. their office is just 3 km away from my house. It took 3 days to come to see the problem. They told have to change spare. Its been another 3 days, till now they have not responded. Their service is very bad and misbehaviour to customers. they are charging for service as well as spare. they have given 4 years service warranty and 10 years parts warranty, still they are charging. Till now they have not solved the problem.
Biju John
 
Jul 1, 2014

Water Leakage

I bought my IFB SENORITA PLUS washing machine on 06/07/2007.Since i had bought it, i regularly had complaints.
after i had bought my machine i had to change the parts like the drum.tub.motor.....mainly everything.i had spend a
lot of money for its repair,but now also i have regular complaints.i will attach a scanned copy of the bills for the repair.My main present problem is the water leakage.i claim IFB as a very bad company due to its regular complaints.I hope that the people concerned will take quick actions on this problem.

contact:9447200773,8943077446.Email:[email protected]
User272633
 
Dec 28, 2010

not working

IFB Washing Machine Service problem
User232482
 
Nov 21, 2010

Technician not attending

I have purchaed a IFB Washing machine and has also taken AMC. The said washing machine is not working and I have posted a complaint at Aluva Service centre.Even though for the last one week I am calling over phone everyday at the service centre they are not sending any technician for resolving the issue. Today morning at 10 am again I called the service centre to find out that the technician has not arrived and that they will call me when the technician arrives at their office. This is clear deficiency of service on the part of the IFB . Pls find a solution to my complaint.
User81912
 
Jul 12, 2010

not working

washing machine not working after reaching at aditive mode in programmer.

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