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IFB WASHING MACHINE

India,
Delhi

Consumer complaints and reviews about IFB WASHING MACHINE

preeti gandotra
 
Jan 16, 2017

new washing machine breakdown

i have bought this IFB washine machine from Amazon in October and since have been living in a night mare !! it breaks down time and again . A defected piece has been given to us whose parts have been changed twice since it has been bought ie within three months . The boys who come for repairs are the most impo;ite of the lot the lot . How many times do we have to get it fixed dont they understand that it has to be replaced !!!!!

my contact is preetisaa@gmail.com
9810432145

Any person who has the rights to resolve this problem please contact ASAP
sunir kumar rai
 
Jan 15, 2017

washing machine

we have fully automatic ifb washing machine. As we are not aware about the worst functioning process of its service centre and customer care and by misguiding company representative we covered the machine under AMC . The day since the we pay the AMC amount company call centre/service centre got paralysed. During washing the machine punches the clothes and makes whole in the clothes. This problem occurs since last six months.In this regard i have lodged a complain in June 16 and after rigorous reminders and ultimately complain in consumer complain forum the complain was attended in september but at that time also they ask that this is the machine fitures and it can not be removed. without customer satisfaction they resolved the complain.As the problem was not resolved we again lodged a complain on dated 24.12.2016 vide ticket no-18937468 but no one visit to attend the call. After so many reminders on dated 10.01.2017 call centre supervisor Mr. Rana informed that technician will visit within 24 hours. But till date no one visited. I think company aim is to collect money through AMC and not to provide services , its call centre works only for calls which are not covered under AMC , without charge complains they only misguide their customers and its call centre is working as a dummy office. I will request the consumer complain authority of India to inquire the total such type of complains and services provided by the service centre, the action taken by the company against the employees who not attended the complains as per terms and conditions. In my opinion on such type of worst services AMC charges collection should must be withdrawn from the company.

Sunir Kumar Rai , 59 vishnu lok colony kanpur Road Lucknow -226023 , Mob-9532038100 cust code-2183069
Janakiramana
 
Jan 15, 2017

Complaint not attend

Very very worst service from ifb service center
I have register my complaint on 21 December 2016 for reason machine not running technician came on 24 December 2016 and they simply told me to change the mcb switches and I did that too again the machine got same problem this time machine body Earth and current passes to all over the entire house and because of that one person is sick because of current shock. After that again I registered complaint on 25 December 2016 then the technician came on 29 December 2016 he just simply changed the wire plug and went not checked the machine whether running or not. This time spine is not running I registered the complaint on 3 January 2017 after that no response from service center I called to service center they gave me one service person no wen ever I call him he use to say today will come and do..... Same dialog goes till 12 January 2017 on that day he gave another person no that he will do so I called to him but he is also not much honest he also told. Me the same dialog...... Till now the problem is not cleared this is not the first time they doing. Very worst service from ifb. 00000 rating in service. Very waste of purchasing ifb machines because oh this worst service.
Megha.Mittal
 
Jan 14, 2017

No response from customer care and service centre

My registered mobile number is 9899179772 . I registered 2 complaints 15 days back and even after calling again again almost like 15 times a day no technicia turns up, customer care says query has been escalated and technician will visit in 24 hrs but nothing happens. Service centers numbers are provided where no one picks up. Deepak, Bharat, Chanchal etc etc person numbers are provided who never picks up phone. Ridiculous service and customer care. Will never buy anything in future from such an unprofessional company. If you cannot resolve any issue then why do you even provide a customer care centre and why do you pay for such people who can't even work in their office hours and think customer is a fool and can call again And again but since no one is going to check whether customer problem got resolved or not so no need to work. Let's chill. Pathetic company, values and service .
customerservice@ifbglobal.com
 
Jan 12, 2017

IFB

Dear VED PRAKASH SHANDILYA


Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: ############  Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.   
customerservice@ifbglobal.com
 
Jan 12, 2017

IFB

Dear  Saurabhgupta2103

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
saurabhgupta2103
 
Jan 10, 2017

Complain on 14th Nov Still unsolved

Complain on 14th Nov Still unsolved.
Hello,
I have done lots of complain and last one was 14th Nov 2016.
Please check with My mobile no. 9999777739.
Can some one please update me the status.
Regards,
Saurabh Gupta

Unhappy customer.

Please do not deleted this post.
customerservice@ifbglobal.com
 
Jan 5, 2017

IFB

Dear  VED

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
customerservice@ifbglobal.com
 
Jan 4, 2017

IFB

Dear Vasanth

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: ############  Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.   
customerservice@ifbglobal.com
 
Jan 4, 2017

IFB

Dear Bdvijayvargiya

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Bdvijayvargiya
 
Jan 2, 2017

Complaint DT .3/11/2016

Washing machine TLRcg 6.5 kg defactive piece from lotus elctronics Indore ifb purchased on 03/01/2016.from the day one clothes not wash properly.I had lodged the complaint many times.but company not solved the problem.they only Harrah's the customer. They will not acknolage the mail. VERY Hopeless customer service and problem for consumer forum. I will go for suit very early in consumer fouram. Vijayvargiya
VED PRAKASH SHANDILYA
 
Jan 1, 2017

EXTREME SOUND IN WASHING MACHINE

I AM A USER OF IFB WASHING MACHINE DIGITAL 7KG. IT HAVING EXTREME SOUND LAST 6 MONTHS. A TECHNICIAN CAME FROM REWARI AND HE TOLD ME THAT IT'S DRIER PUMP SHOULD BE CHANGE AND THE COST OF THAT PART AROUND Rs.12000/-. AND AFTER 5-6 DAYS I ASKED HIM THAT WHAT IS THE SOLUTION.HE SAID THAT YOU HAVE TO CHANGE THE PUMP. AND AFTER SOMETIME I CALL HIM CONTINUOUS BUT HE SAID I AM COMING TODAY OR PROBABLY TOMORROW POSITIVELY.BUT NOT RESPOND HIS SIDE. BUT AFTER FRUSTRATION I CONTACT TO CUSTOMER CARE BUT THE RESPONSE FROM THEM IS NOT SO SATISFACTORY AND THEY GIVE ME CONTACT NO. OF THAT PERSON THAT I HAVE CONTACTED EARLIER. MY OVERALL EXPERIENCE IS NOT SO GOOD. AND I SUGGEST PEOPLE TO DO NOT BUY THIS COMPANY PRODUCT BECAUSE I DESCRIBE ABOVE. AND I ALSO TOLD TO MY RELATIVES FRIEND AND MY FAMILY PERSONS. THIS IS MY TOO BAD EXPERIENCE
Dr. SHRI NATH
9214474124
customerservice@ifbglobal.com
 
Dec 31, 2016

IFB

Dear Prasad

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
customerservice@ifbglobal.com
 
Dec 31, 2016

IFB

Dear Neeraj

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
Neeraj Singh
 
Dec 31, 2016

Wrong diagnosis of fault

I purchased IFB washing machine model Senorita in April 2012 from IFB Parwanoo H.P. and soon after installation we faced door lock problem which was resolved by local service person.
After shifting to Delhi in 2013 we again faced same problem 2 times and was resolved by local service person since machine was under warranty.
Last month again we faced the same problem and a complain was registered on 30-Nov'2016.
After 2 days service personal visited and even without checking the machine thoroughly he said that controller cards has burnt and need to replace. Card cost is approx. Rs. 5500/- and with door lock and service charge the total cost of repair will be around Rs. 8000/-.
He was not ready to change the door lock only and was adamant that its because of card only. Soon after he left and then no response from him.
After waiting for 3-4 days I purchased the door lock from local market and replaced. Now machine is working fine.

Was it because of lack of technical expertise of service person or they are trained like this only to replace the good parts by showing them as faulty just to escalate the service bills?
Is it a common practice as per company instructions or service persons are cheating the customers and misleading the company?
Can anyone from IFB service team explain?

Regards
Neeraj
customerservice@ifbglobal.com
 
Dec 30, 2016

IFB

Dear  Vasanth

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
dbaprasad
 
Dec 29, 2016

IFB service people

Dear customer service executive ,

Your IFB service people from entire Hyderabad branches are looting the customers.
I have not much time to write all the details. If you want to know the genuine feedback you can reach me .

Thanks,
Prasad
vasanth4566
 
Dec 28, 2016

ridiculous customer service

Machine giving problem just after warranty. Yet not complaint registered but no one is ready to service in my area.please contact me ############.please contact me as soon as possible.I am read to start AMC plan

Thanks and regards
Vasanth
vasanth4566
 
Dec 28, 2016

Ridiculous customer service

Machine giving problem just after warranty. Yet not complaint registered but no one is ready to service in my area.please contact me ############.please contact me as soon as possible.I am read to start AMC plan

Thanks and regards
Vasanth
saurabhgupta2103
 
Dec 28, 2016

Complain on 14th NOv Still unsolved.

Hello,
I have done lots of complain and last one was 14th Nov 2016.
Please check with My mobile no. 9999777739.
Can some one please update me the status.
Regards,
Saurabh Gupta

Unhappy customer.

Please do not deleted this post.
customerservice@ifbglobal.com
 
Dec 26, 2016

IFB

Dear KHAN

We are unable to find your details in our database with this number you provided. For any assistance related to our Products & Services please call us on 18604255678(BSNL/MTNL) or ############  (other providers) or visit our website www.ifbappliances.com.

Alternatively you can email us at customerservice@ifbglobal.com and we will try our best to meet your expectations. 

IFB Team
customerservice@ifbglobal.com
 
Dec 23, 2016

IFB

Dear mvsp14987

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
customerservice@ifbglobal.com
 
Dec 22, 2016

IFB

Dear kamal

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: 1860 425 5678 Other subscribers: ############  Email id: customerservice@ifbglobal.com

We assure you our best services.

IFB Team.   
customerservice@ifbglobal.com
 
Dec 22, 2016

IFB

Dear Alwyn

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team
customerservice@ifbglobal.com
 
Dec 22, 2016

IFB

Dear yuvakanth

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at customerservice@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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