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Independent tv

India,
Andhra Pradesh

Consumer complaints and reviews about Independent tv

Shailesh Singh
 
Feb 14, 2019

Channels are getting freezed

Hello,

I am an Independent TV DTH subscriber with Customer ID: 1001017134. From 04th February, 2019. I am getting error 400/signal lost message on a few TV channels and few channels are getting freezed. When I called their support team on 06th Feb, they raised a service request (2393149). Resolution time was 24 working hours.

On 8th, I again made a call to inquire my request, the executive response as that their technicians work for 6 hours therefore, you need to wait for more 2 days to get the issue resolved. I urged to speak to their senior. After placing the call for 1 min on hold, she informed that no senior is available and she disconnected the call.

On 14th Feb, I again made a call and the executive was repeating the same words of 24 hrs time. She was pleading that the issue was resolved as if some one was asking her to close the call. I asked their email address and she told me to email address i,e., <[email protected]> and <[email protected]>. Again I asked to speak to their senior. After placing the call for 1 min on hold, she informed that no senior is available. I got frustrated by now and disconnected the call. After the call, I once again received a text message with a different service request (2562363).

Sorry to say but their service is pathetic.

Please do the needful.

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