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India InfoLine

West Bengal

Consumer complaints and reviews about India InfoLine

Jun 4, 2015

Fake Insurance agent/broker (india infoline)

Dear Mr. Singh,

We sincerely regret the inconvenience caused. Further to your telephonic conversation with our service representative, we will get back to you shortly with a resolution.

Reliance Life Insurance
Jun 3, 2015

Fake Insurance agent/broker (india infoline)

This is an expression of a deep grievance of me regarding the FAKE INSURANCE policies and commitments that I had been offered and made a victim of.

I am Pukhraj Singh (a resident of Jaipur), I had received a call on 02 Dec 2014 from RELIANCE INSURANCE offering me an insurance policy. Mr Raj Mittal had called me up, explaining me an interest free Loan of Rs.5Lac on a premium of Rs.25000/- policy and Rs.50000/- for 10 subsequent years. And I was told that I will be getting the befits from CITY FINANCE (the employee represented himself from City Finance).

Then when I had agreed and deposited the payment for the policy then I was informed that there is some problem with the SUM ASSURED due to some changes in the company policy and that they will be able to provide me a loan cover of only Rs.2.5 lacs (halved) and I was asked to pay another Rs.25000/- for remaining Rs2.5 lacs cover.

In between this Mr. Raj Mittal had called me up and said that your Rs.25000/- will be refunded but I have to pay it once and i'll get it refund this money in my bank account and .

Then I had to pay this amount, but I was very unsure about what was happening. Mr. Raj Mittal had placed my cheque without asking me and it got bounced. Then Mr. Vishal Mehra called me informing that my loan will not be sanctioned because of this bounced cheque. I asked them that they can re-deposit the cheque, but I was told to make my brother nominee in this policy.

I was trapped again. I had again agreed to policy of Rs.25000/- of FUTURE GENERALI in the name of my brother Bhupendra Singh.

After this, these guys didnt pick my phone and kept delaying it. Finally i gave up and I had generated a request for cancellation of the policy. They had accepted my request for cancellation.

But soon after this request their calls began again and they requested me to take the request of cancellation back explaining me the benefits of the policy.

I was again trapped. And they have yet not responded.

And now they say that to withdraw the policy I will have to pay for atleast 3 years else 60% of the amount will be deducted.

Is it a kind of a joke that you guys are playing with me?? You have harassed me and my family like anything. Also that it is my hard earned money and I would not let it go on vain.

Kindly refund my amount with immediate effect or else I will go to consumer court and media with the same seeking a legal action.

Kindly make sure that this application is reverted within a time frame as I cannot expect more delays.

Hope to hear from you very soon.

Pukhraj Singh
+91 - 08741901980
9716rameshwer Send email
Jan 16, 2012

India Infoline Insurance

Iifl called me that my child have been won Jewellery worth one lakh ;a package tour& the certificate of won .when I went in the office of iifl they told me about a insurance plan that gives me one lakh of rupees at the premium of rs.ten thousand for sixteen years.I was interested in that. I gave them rs.one thousand & said to mail me the full details of policy & collect the documents with the balance next day. They don't gave me any information but reach to collect balance. I went in their office again and ask about policy; they said that the policy only for same day & the rs.one thousand is non refundable also.
Jun 15, 2011


Jan 28, 2011

fraudulant transaction &unauthorished trade

Dear all, I shri ashis mitra earlier complain through this site. lot of fake transaction done by india infoline in my account and transacted lot of transaction in my account without provide the password for that reason I lost several lacs.india infoline also use one of my account for that fake transaction with axis bank. for that I had sent lot of e-mail to P.M.O. FINANCE MINISTER , Finance secratary, S.E.B.I.CHAIRMAN, R.B.I GOVERNOR. but till today no action had taken according to best of my knowledge. But i will not give up thats why I am going to delhi (third week of february)with some of investors who also lost their money due to india infoline fraudulant work to meet the press and try to get the justice. Because
all of us know that press is the one pillar of our democracy. we will send the message to all indian and all ministers to get the justice and imposs the punishment to india infoline. FOR THAT REASON I AM APPEALING TO ALL THE INVESTORS WHOS HAD ALLREADY SUFFERD to go to delhi along with us. hereis my phoneno; 9230511724, e-mail asismitrai_tvs@yahoo.co.in.and we will also try to meet some of the ministers in delhi regards ASHIS MITRA
Nov 29, 2010

Unwanted call

Dear Sunil,

This is with reference to your complaint please note that our customer service team has informed us that the matter has now been resolved. Assuring you the best of our services at all times.


IIFL Customer Service Team
Oct 21, 2010

Unwanted call

Dear Sunil,
We have noted your observations. The matter has been escalated to our customer service team who will get in touch with you directly to sort out the matter.


IIFL Customer Service Team
Oct 19, 2010

Unwanted call

I received a unsolicited phone call from someone (############) at 10.15 am on 19th October 2010. The person said that he was calling from India Infoline. I informed to call later as I was in the midst of a meeting. The person on the other side immediately started talking in abusive language. I would request seniors at India Infoline to take immediate action else I will have to lodge a complaint with the police headquarter at Kolkata.

Jul 17, 2010


Dear Sofiya,

We have seen your complaint about IIFL.

Kindly mail us your login id at info@5pmail.com, so that we can promptly address your complaint.

Thank you, and hoping to address your issue with haste.

IIFL Customer Service.
Jul 17, 2010

Unauthorize charging of interest

Dear Mr Sourav,

We have seen your complaint about IIFL.

Kindly mail us your login id at info@5pmail.com, so that we can promptly address your complaint.

Thank you, and hoping to address your issue with haste.

IIFL Customer Service.
Jul 17, 2010


Dear Mr Hussain,

We have seen your complaint about IIFL.

Kindly mail us your login id at info@5pmail.com, so that we can promptly address your complaint.

Thank you, and hoping to address your issue with haste.

IIFL Customer Service.
Jun 16, 2010

Unauthorize charging of interest

Opened a demat account telling it is free.Charging 555 for lifetime after a year.Not communicating also.I had to assume or call and know.They are not deducting from my account but pressing me to buy shares. One fine day when all money is consumed they are asking for 555 and even loading interest Customer care is not responding.Instead of guiding they press to sell shares also many times.
Jun 15, 2010


Tanmy mullick working in india infoline is cheat fraud person. he took my credit card and take rs 10000 from it. he work in india infoline kolkata; they dont pay what they promise he has a group who are carrying on fraudulent activity in selling insurance product his group member are sudipto bhowmick, kunal chkraborty.
they also supported his cheating activity be aware before you join these company. they rob you by telling all shit and give a brain wash to take money from you.
they neither provide proper information if you work with them you will also become a stamped cheat.
i ahve ruined my dad money by investing in those policy. as well they didnt pay me anything
May 18, 2010


Still i doubt your rist policy since few days back my R.M inform me
that now my scipt will be sell off/square off by the H.O if my account
is in debit for more then 5 days even my account may be in GHV cover of
50 percent or above. moreover i received information regarding your
risk policy at my terminal helpdisk in responce to my query your agent
reply jist/copy of the same is pasted below which says that if my GHV
cover are 25% my script will be square up to bring my account in cover coordinate with your concerned risk department and speak in one voice
else the customer shall lost faith on your broking house and in spite
of having state of art and sophisticated technology the customer base
will will be been on sinking as since a year i have met lot of your previous customer who have closed their account with your broking house
and shifted to reliable broking house due to your unfair,frequent
changing,unstable,hassy,unclear and unjust risk policy,pl go through
the response sent by your help desk agent to me is as follows :

Agent Response :
As per your query, we understand that there has been a debit sale of
scrips from your account on NAUSHAD9. However, this sale had been done
in order to keep your account in an appropriate cover. This is to
inform you that your account is under NFDC(Non Funding Category) where
your normal trading limit is 25% which is revised currently. This is to
inform that as per the risk policy of our company your account should
remain in the cover of 25% and above. If your account is in
considerable debit and your GHV Cover comes down below 25% then our
Risk management will sell the stock and bring your account cover to
25%. Note that unclear cheques are not taken in to consideration, if
your account is in debit balance. Please note that if your account has
a debit balance due to which your account was below the GHV cover, thus
to bring your account in a safety cover our Risk Management had sold
the stocks from your portfolio. Your account can be in debit balance
only for 5 consecutives day and on 6th day our risk department will
square off the positions to bring your account in normal trading limit.
If you still have any doubts and queries with regards to your below
query, we request you to please revert to us so that we are able to
assist you accordingly with the same.

On Tue, 18 May 2010 15:05:31 +0530 wrote
Dear Sir/ Madam,

We apologize for delay in response.

With reference to your mail for the login id: NAUSHAD9, kindly note that your account is mapped under NFDC category and as per the risk policy of our company your account should remain in the cover of 25% and above. If your account is in considerable debit and your GHV Cover comes down below 25% then our Risk management will sell the stock and bring your account cover to 100%.

Note that unclear cheques are not taken in to consideration, if your account is in debit balance.

Further clarification we request you to get in touch with your relationship manager in this regards.
We apologize for the inconveniences.

Kindly note intimation of debit balance mails are sent to the email id mentioned in the document and also while login into the terminal would get alert stating account below cover and need to contact Relationship Manager to avoid liquidation of stocks by RISK

Assuring you the best of our services at all times. Please get back to us for any clarifications.

Warm Regards,


------- Forwarded Message --------
CASE :- 635091
From : md_naushad1972@rediffmail.com
Date : 14-05-2010 7:05:04 PM
To : customerservice@indiainfoline.com

This is unclear,clouded,unjust and unreasonable that the IIFL never
give the clear and just information regarding the risk policy to there
customer,as i am your customer since last 2 years,and as i was informed
by your broking house authority that i am entilled to take debit
exposore below 50% of my holding value.but it is very unfortunate that
even maintaining exposure/debit amounting to 50% of my value very
often my possition was square up within any information to me,secondly
whenever i could not trade for continues 10 days in such also my
possition was sqaue up for petty amount of debit in account,moreover
now i came to know that my possition will square up if there is
outstanding/debit lyinging my account for more then 5 days.
This is very shocking that IIFL do not have any certain risk policy
but for there personal gain squaring up the possition of the customer
within permissive limit,inspite of receiving interest from the day one
of the debit/outstanding.
If a broking house do not look aftwer the interest of the bonafide
customer and/or do not disclose it fair risk policy the customer will
be contained to shift to other reliable,honest,and competent broking
house as i have seen decline in the IIFL customer base since last 2
I therefore request the IIFL to come with fair,resonable and just risk
policy else they will lost trusof bonafide customer and the day is not
far when it will not find any custome


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