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Interglobe Aviation Limited (Indigo)

Tamil Nadu

Consumer complaints and reviews about Interglobe Aviation Limited (Indigo)

[email protected]
Feb 13, 2019

Delayed flight departure by Indigo Airlines, and departed on time but refused to let us board despite having the boarding passes denied boarding


We are sorry to hear about your experience. As checked, our Customer Relations team is in touch with you. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Team IndiGo
[email protected]
Jan 31, 2019

Delayed flight departure by Indigo Airlines, and departed on time but refused to let us board despite having the boarding passes denied boarding

I and my colleague, Sri Manabendra Deka Baruah were scheduled to fly by Indigo 6E 797 scheduled to depart Chennai, MAA International Airport at 07:55 hrs on 31/01/2019 to Guwahati via Kolkata. The boarding passes were issued and was updated on the chart that the flight is scheduled for delayed departure at 08:15 hrs. We were waiting at the lobby until my colleague received a call on his mobile number at 07:51 hrs asking us to rush to gate 13 as the flight was about to depart. We rushed to gate number 13 at 07:55 hrs and were told that the boarding was over. There was no announcement whatsoever during the boarding period stating or informing that boarding was going on. We were redirected to the reservation counter to buy tickets afresh on the next available flight, which we did and there we got to know that my checked in luggage is about to reach me and have to be collected after 20-25 minutes, which summarily meant that we could have also been allowed to board the same flight and attend our place of work, Reserve Bank of India on the same day. We seek to be adequately compensated for the delay, for the deficiency in service, for the time lapse and monetary loss as well. I tried uploading photo files of the ticket and the boarding passes however, could not upload as the max. file size is 2MB. My contact details are [email protected] and I can also be reached on 98310679236, 8981046276.

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