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Consumer complaints and reviews about IRCTC

preeti.thusoo
 
Aug 13, 2019

TDR Reputiated

Hi Team ,

I had booked a ticket from DJ- To DJ (JOY Ride) - 52598.
Booking Date : 09 - July -2019. PNR :6131684354 . Booking Amount: 3200 INR
When we reached station to board the train which had departure time of 16:05 , the staff told us the train has already completed the journey because IRCTC has changed the timing of that train and after 15th July 2019, Train would depart at 13:50 instead of 16:05.
There was no communication from IRCTC regarding the change of timings.
Then as suggested by the railway staff, we filed the TDR within half an hour.
But now status is showing as TDR REPUDIATE.
Who is responsible for this miscommunication?
Why should a middle class man suffer due to the irresponsible behaviour of IRCTC.


@IndianRailways @PiyushGoyal @narendramodi.
balaramcho
 
Jun 7, 2018

less refund of amount

I have booked e-ticket through irctc transaction id 100001175602805 ,pnr no 2823916802 train no. 12424, amount 8535/-then my e-ticket was not confirmed irctc refund only amount 8340/- if e-ticket is not confirmed then e-ticket is automatically cancelled what is reason behind less refund
PKUNDU
 
May 19, 2018

MONEY DEBITED BUT TRANSACTION STATUS SHOWS "Pending From Bank End"

I had tried to book ticket from IRCTC online for Train No. "15658/KANCHANJUNGA EXP" journey date 25/05/2018 twice, on booking dates as 7/05/2018 and 19/05/2018 respectively, but both the transactions are failed showing Status "Pending From Bank End" yet Money is debited from my bank account with transaction confirmation sms.
KINDLY REFUND THE DEBITED AMOUNT AND INFORM THE REASON FOR THIS INCONVENIENCE FOR CANCELLATION TWICE.

MONEY DEBITED BUT TRANSACTION STATUS SHOWS "Pending From Bank End" MONEY DEBITED BUT TRANSACTION STATUS SHOWS "Pending From Bank End"

vnickv
 
Dec 31, 2017

REFUND

Hi this is vicky here, i want to raise a complaint against my money deduct from my SBI account on 24/12/17 and the amount was rs 4,370.98 .actully i was trying to book a train ticket through irctc rail connect app from GHY to NJP but dint get book & my balance got deduct and again i tryied to book the ticket and it got booked but still i dint get the deducted amount in my SBI account.
So please kindly refund my deducted amount as soon as possible ..
Thankyou,

Regards,
Vicky

(Transaction id : 100001097198618)

REFUND REFUND

Arunanshu Banerjee
 
Dec 20, 2017

Non refund of cancelled train ticket

Train HWH - NJP AC EXP (22309) has been cancelled by IRCTC. PNR NO.6707828100.
Message received. But ticket amount not yet refunded in A/c.
smsiliguri
 
Sep 14, 2017

TDR REFUND PENDING

Hi Team,

Greetings of the Day !!!


I was traveling from Sealdah (SDAH) to New Jalpaiguri (NJP) on 12/08/2017 by 12377 PADATIK Express Coach No- HA 1, Berth Lower in Cabin "B".
Due to Flood in Bihar train was terminated from station Chatra (CTR) and returned back to Sealdah after 12 Hrs stay in Chatra Station. I have filed the TDR from my IRCTC personal ID but till date the refund amount has not yet been credited in my Account ...

KINDLY LOOK INTO THIS MATTER AS SINCE LAST 20 DAYS I AM UNABLE TO CONTACT WITH IRCTC CUSTOMER CARE.
Attachment is the TDR status form IRCTC site ...



PNR : 6204726295
DOJ : 12/08/2017
TRAIN : 12377 / PADATIK EXPRESS

TDR REFUND PENDING

MANISH_MAM
 
May 22, 2017

Refund not credited

I have cancel a railway ticket on 12.05.2017 but till date refund not yet credited to my bank account.also i inform the irctc authority by email but they did not revert.hence i was called the customer care no=01139340000 but they are not entertain the matter. Cancel ticket PNR NO=6100071098. REFUND AMOUNT=805/=
sidhant616
 
May 16, 2017

cancellation amount not refunding

Hi, i have booked two tickets on IRCTC website on march, changing on my plan i had to cancel the ticket on 18th march surprisingly my account got closed which i used for booking of the ticket, so i requested to refund the same on my another account and i had given all the details for the new account. and then they said it will take 30-40 days, now it is two months complete every second or third day i used to call to irctc the answer is it will refund in two to three days or we forward your mail to concern department. they can clear me if there is any problem.

Name: Sidhant Rai

IRCTC USER ID: sidhant616
EMAIL ID: [email protected]
contact: 9535417847

ticket details:[1]

PNR NO. 8544198727
TRAIN NO/NAME:19269 PBR MOTIHARI EXP:
DOJ: 2OTH MAY 2017
FROM: AHMEDABAD (ADI)
TO: DELHI CANT (DEC)
CLASS: 3AC
TRANSACTION ID: 100000763404811
DATE OF CANCELLATION: 18 MAR 2017 02:11:01 HRS
CANCELLATION ID: 100000149712679
REFUND AMOUNT: RS. 1120


[NO.2]

TICKET DETAILS:
PNR NO: 4849311008
TRAIN N0,/ NAME: 16587/YPR BKN EXP.
DOJ: 12-MAY-2017
FROM: YESVANTPUR JN (YPR)
TO: AHMEDABAD JN (ADI)
CLASS:3AC
TRANSACTION ID: 100000763383709
DATE OF CANCELLATION: 18-MAR-2017
CANCELLATION ID: 100000149712678
REFUND AMOUNT:RS.1665


Mukesh Kumar Agarwal
 
Feb 4, 2017

Amount not refund

Sir I booked a tkt through Irctc 9 months ago but the train was cancelled that day i wrote a TDR but i didn't get refund yet .my PNR NO. IS 2317256298
dux_prashu
 
Jan 16, 2017

PNR not generated but amount Rs2939 deducted

I tried to book two tickets from NJP to Howrah Station in Shatabdi Express 12042. The payment was completed and the amount got deducted but the pnr was not generated... I have not received the refund yet. Transaction vide POS 000000002740611 at irctc_PayTM txn#############
Tayang
 
Nov 23, 2016

Refund on payment requested

Dear Sir
I have booked my ticket for duronto express as it was not booked..the booking history has shown payment requested.... It has been more than a week....
Please kindly look into my matter ASAP..please get me the ticket confirmation of my refund....... This is my third email to u..... I have attached the details of my ticket...please look into this matter ASAP.... As I have urgent need of ticket or my refund.....

Refund on payment requested

Kakali Das
 
Aug 22, 2015

Less Refund Received

I had purchased an E-ticket having PNR No.6644785642 and transaction ID 100000291741399 on 11-08-2015 for journey of two passengers on 12-08-2015 from NJP to NCB in 3A by 13147 up uttarbanga exp whose schedule departure from NJP was at 07:15 Hrs but the train was running more than three hrs late as such I had filed TDR before actual departure of the train on 12-08-2015 at 07:20:54 hrs vide Cancellation ID 100000061671819 which was processed by the concerned Railway Zone and finally accepted on 17-08-2015 at 16:11:19 hrs vide Cancellation ID 100000062453439 and Rs 490.00(Rupees four hundred ninety) only had been credited/reversed by IRCTC12027 to my A/C on 18-08-2015 at 19:14:52 hrs.Fare of the ticket was Rs 980/-+SC:45.6+PG CHGS.
But as per the existing refund rule no (D) of Indian railway full refund of fare for Rs 980.00 should have been given to me but I have received short of Rs.490/-.
I think further refund of Rs 490/- be given to me as Train was running more than three hrs late and TDR had been filed before actual departure of the train.
rani_099
 
Jan 6, 2015

tdr filed for abnormally delayed train,not refunded

The train was abnormally late and ticket was RAC.The passenger did not tarvel, We filed TDR and mailed several times to customer care centre ,but the amount was not returned.TDR No.
Filed on 1.10.2014. Registration no-DNF071014W05025,Transaction ID-################.Train -12524, PNR-2736165238.

I find whenever, we filed TDR against the train of NF Railway, we do not get any refund. IRCTC passes the blame to NF Railway saying that they did not get any response from Dy CM ,NF Railway. Is it not the responsibility of NF Railway. Earlier, also we sent several mails ,documents substantiating the reason that passenger did not travel,but the amount was not refunded.

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