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Jet Airways

India,
Uttarakhand

Consumer complaints and reviews about Jet Airways

NIJASTH
 
Mar 15, 2019

MENTAL AND PHYSICAL HARASSMENT FACED IN COLD WEATHER DUE TO MISMANAGEMENT OF OUR BAGGAGE

My name is Nijasth Bhimajiyani and I have traveled along with my cousin Pratik Somaiya on Jet Airways on 6-Jan-2017 from Ahmedabad to Dehradun Airport via Delhi. Details of our flight is as under :

Date : 6-Jan-2017
PNR No. : QOWSWA
Make my trip Booking Id : NF7264279887533

Issue :
1) Delay in Flight 2) Cancellation of Flight and 3) Missing Baggage due to reschedule of flight

Issue in Detail :

We had traveled from Ahmedabad to Dehradun via Delhi along with Two (2) bags deposited as a Baggage. Our Baggage was deposited at Ahmedabad Airport and was asked to collect at Dehradun Airport. However when we reached at Dehradun Airport, our One Baggage was missed. We have came there for Trekking and the bag which was missed by airline at Delhi Airport (which they told us subsequently) was having a full winter clothes along with some key documents without which trekking was not allowed.

Due to missing of Baggage, we faced a deep trouble for all the rest of days in our journey. We have faced a lots of problem and we need to spend a lots of money for purchasing a new winter clothes and to get a new signed medical fitness certificate, which was there in bag. We also missed our One Day of trekking program. Despite our number of attempts, no one was responding from Jet Airways. We made a several calls but no call was answered to us. It resulted in deep mental as well as physical and financial harassment to us.

They have handed over our bag at the end of 7th day when we were hopeless of getting our bag back and we were returning to our home. Receiving bag at that time was of no use as we had to spend couple of extreme cold nights without winter clothes.

I am fighting for justice since last two years and has send numbers of mails to them. But no resolution has been provided by them.

I have marked mails to below mentioned Id :

1) [email protected]
2) [email protected]
3) [email protected]
4) [email protected]
3) [email protected]
4) [email protected]

I have all these mails available with me. If required, I can share this with you.


Conclusion we want :
You perhaps one of the last hope to help us to get the justice. I wish the airline should be summoned for not taking any action since two years and for their mismanagement. We also strictly want reimbursement as well as compensation for mental disturbance they had created to us.
reetkamal
 
Jun 11, 2014

Cancellation of ticket and refund

I have booked a e-ticket in Jet Konnect from Dehradun to New Delhi with e-ticket no 589-4815309681 and 589-4815309680. I was travelling with my wife (Nishi Kumari).

Further, She had a connecting flight from New Delhi to Ranchi with e-ticket no 589-4815309682. Her flight has been rescheduled in such a way that if she goes from the Dehradun to Delhi flight she will miss her next flight.

Therefore, I have to cancelled the Dehradun to New Delhi flight. I have been penalized (Rs 2099) for this.

I was just accompanying her from Dehradun to Delhi as she was travelling for the first time and it was her first visit to home after our marriage.

Due to your technical problem I am loosing my chance to accompany her to the airport. And I am also penalized. How is this fair??

The person I was talking to in the phone for cancellation was not even ready to listen to me he was just repeating that since you don't have a connecting flight we cannot refund you money.

Do you know JetKonnect is offering Dehradun to New flight in Just 1800 rs and i was penalized for 2099 rs. Is This fair in any way???

In my case I have not change my schedule you have change yours and finally you are penalizing me.

How do you think I will continue with your services.

Even a consolation would have been a good behavior in phone but I am sorry to say that you people even are not curtsies.

Thanks for the inconvenience caused...

Reet

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