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Kent Ro

India,
Tamil Nadu

Consumer complaints and reviews about Kent Ro

ashwani357
 
Feb 13, 2019

worst service

I had taken AMC for my RO. In Sept-18 RO was not working so I called your service engineer, he came and informed that UV lamp is not working. He told within a week it will be replaced and he had taken UV lamp also. After that many times I called him for replacement of UV lamp, every times his reply is “I will come tomorrow and replace it”. But till now nobody came from your end.
I am using Kent RO in my home as well as in office since 2009 in different locations (Lucknow, Allahabad, Jhajjar, Bikaner), but this type of worst service I faced in Trichy (Tamilnadu).
ap2019
 
Jan 2, 2019

Kent RO

I have spent Rs.6700/- in August 2018 , just after 4 months i contacted service because water was falling in drops.
The service executive says i need to change the same complete filter within 4 months and gives me an estimate of Rs.4550/-.
What is wrong with this company that we end up paying 3/4 the cost of the unit for repairs within 2 years.
This shows poor substandard spares are being used.
I have decided to stop using the unit and throw it.
I am also surprised that such an inferior quality product gets advertised and endorsed by celebrities.

Mrs. Philip
9841007676
[email protected]

Kent RO Kent RO

Devesh Gupta Send email
 
Jun 12, 2012

Horrible after sales service

I fully agree with what is being said by Saifualla.

I have a Kent RO, and it just has'nt worked since i purchased in last year. We've been following with the dealer, the sales manager of the company (Mr. Yamini) and now recently even the Service manager of the company (Mr. Ramakrishna Raju).

Whenever we call them, all they say is that the water in our building has a problem. Or they would say, we are coming in 30mins...all crap. Obviously there is a problem with the water in the building thats why i spent Rs.25000 on buying a stupid KENT RO for purifying it.

Please guys, throw your valued money in a dustbin, that would be a better way to waste money instead of buying a Kent RO.

The service manager of the company is even scared to give his email address, fearing that i would document every nonsense they are doing here.

On the contrary, I have been using Aquaguard for ages now, there are rarely any issues in the product and whenever i need service, all i need to do is make a call...

My blackberry even carries a message on my profile "I Hate KENT RO."...i guess guys you can understand how sick Kent can be to take me to this much irritation.
User367489
 
Mar 22, 2011

MANUFACTURING DEFECT-NO RAPAIR/REPLACEMENT

23.3.2011
Dear sir,
we had purchased a KENT RO water purifier from their authorised dealers M/s VGM enterprises, tambaram, Chennai in 22 October 2010. we had received the machine with a wrong warranty card number and without bill.

When we informed the kent company manager Mr Srinivasan phone no: 28297994, he confirmed us in email stating the company is aware of non issuance of bill and wrong warranty card given but will take care of all repairs .

Last month our machine got repaired , we informed Mr Srinivasan and he told us it will be replaced due to company defect. From that day he has been commiting it will be done immediately but there is NO ACTION till date.

Also they are been selling products without bills proabaly evading taxes which is causing revenue losses to the state and country.

Also it is astonishing a reputed company like Kent is having such unethical practices of non replacement , repairing of product

Thanking you
Pawan Dalal
98400 80725

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