Log inRegister
Submit Complaint

khelmart.com

India,
Uttar Pradesh

Consumer complaints and reviews about khelmart.com

[email protected]
 
Feb 14, 2019

Refused to replace/refund the wrong and damaged delivery

I ordered a Yonex Voltric 7 DG violet color badminton racquet on Jan 19, 2019 in Khelmart.com. After a week, I received it but the color was green and also the racquet frame was completely bent and damaged. When I reported this, they said the colors are shipped in ASSORTED condition(this itself a stupid reason, never mentioned in the product details), and said they cannot accept that the racquet is in bad shape too, even after seeing the pics of the item that I sent them as soon as I received it.

After so many follow up calls and emails(no proper responses), they wanted me to ship the item back to their address(on my own expense), so they can process the return. I shipped it, then they came up saying that the racquet is not in good condition, hence they cannot do replace/refund, I can do whatever about it, but they can't replace/refund. This is a ridiculous customer service and the responses are dumbest and rude. I have never seen a business like this whose tag line says, "India's Trusted Sports Company".

Refused to replace/refund the wrong and damaged delivery Refused to replace/refund the wrong and damaged delivery Refused to replace/refund the wrong and damaged delivery Refused to replace/refund the wrong and damaged delivery Refused to replace/refund the wrong and damaged delivery

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    SBI EPAY - payment pending in TNUSRB applicaion
    Hi sbiepayteam, I have appiled tnusrb exam...
    Pan card - PAN CARD NOT RECIEVED
    SIR,MAINE NEW PANCARD KA APPLY KIYA THA,JISKA APPLICATION...
    Airtel - Airtel — number not active after switching from post...
    I had given a request to change my post paid airtel...
    sukanya samriddhi yojana - SBI staff member - not opening account
    Hi, From past few weeks i am trying to open SSY account...
    DUNKIRK LINE POST OFFICE - Delivered my parcel to wrong address in pune by high level...
    Hi friends I am WHO authorised acute emergency specialist...
    Medlfie.com - Not refunding money
    I wanted to bring into your notice that Medlife customer...
    DIMC NEW DELHI 110002 - Not delivered
    My courier ID RB613957825SG is not yet delivered and its...
    Idea - Not able to make and receive calls
    My Idea mobile number is 9948010028. From past one week...
    Airtel - Customer care
    Despite so many attempt unable to reach the customer care,...
    Stray dog - Stray dog residing in the area for more than 1 month
    Stray dog , photo attached has been here for the last more...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username