Greetings for the day!
Sub : Reckless behavior of driver not informing about the bus breakdown.
The bus not come and driver didn't inform to me. I waited around 5hrs in bus stand. When eve i called he said bus is coming sir. Finally he told me to concel the ticke at 1am on 10-jun-2019.I need help here, I had very bad experience at night. I slept on road (there is no way 2am) please try to understand the my situation. Due to the problem i am unable to report to ofc.
This bus timings 10.30pm he informed to me 12.30am the bus was breakdown. What is this not a correct. There no responsibilities.
1. Due to this problem i am unable report to ofc.
2. I needed answers/compensation for all these.
3. Why didn't the driver informed to me at 10pm only.
4. Bus was started at 10pm he need to check the bus connection right and he need to informed customers right?
5. Why the driver told me wrong timings and information?
6. What the my situation at that time , no one pick the calls, no charging, there no bus for my home/ bglr.
7. The driver spoken roundly.
Ticket details :
KSRTC m-Ticket *
PNR No :H77268617
SeatNo:30 :Bus Number :F1144,Depot :BHALKI,Crew Mobile No:9480594306. Class:RAJAHAMSA EXECUTIVE boardingPt:HYDERABAD ,
Txn Password: 0583
KSRTC Helpline No:08049596666
Please carry your photo ID during journey. T&C apply.
AbhiBus Customer Care:040-61656789
This message is a valid mTicket.
Please report 15 minutes before dep time.
AbhiBus Customer Care: 04061656789
I book the ticket KSRTC on JnyDate:09-Jun-2019 from: HYDERABAD to:BENGALURU.
I got notification message from KSRTC regarding ticket details at 8pm an 9-jun. Then i called driver about route details and timings. He said that you can wait at the pick point, the bus will arrive at10:30pm.
I come bus stand across 8pm because my nagitive is raghavapuram vlg, Atmakur(m) mandal, yadhadhri dist, 508111.
After sometime i tried to call to driver at 10.31pm 9-jun, there is no response. I waited for 15mins, after that i tried call to driver at 10.45pm on 9-jun, he picked my call and he said that don't call me again and again the bus will arrive at 11.30pm. the bus no 1144, you can wait in bus stand check the bus no.
I waited till 11.45pm, after that i called driver he said the bus started just now from mgbs. Then i waited for bus till 12.06am.
Then i called driver he said that bus not coming you can concel the ticket. Check another way.
Conversation between me and driver :
I asked about the bus timings? 10.30pm is it right?
I reach out you at 8pm u should have to inform to me right about bus conditions?
I don't know (he gave irrespective ans).
Why you said that wrong timings? I am waiting for the bus? Around 5hrs i have waited here? U asking me to concel the ticket at 12.30am 10jun. what this?
Ha that's it you can concel the ticket and check other way
Why did told me the bus started at11.30pm from mgbs.?
Ther is no bus yet all for going back to home, where should i stay. Monday i should have to go to ofc but couldn't reach because of your irresponsibility. Now i should have to book the bus ticket again for today and i took the leave for Monday, so Who will give the my charges and wt my office?
I don't know
Driver said You can do anything nothing will happen. He said so manythings on call. I have all the call records.
I demand compensation for 9th and 10th jun and i took the leave from office, along with room charges for staying night and more he wasted mytime.
I demand 10k for all the things happened + my ticket charges.
I sent email to @[email protected]
and Team but i didn't get any response from them.
I would really appreciate if get the response from KSRTC /Consumer Team.
Awaiting for your response
Thanks & Regards,
, [email protected]