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Marks and Spencers


Consumer complaints and reviews about Marks and Spencers

Mar 14, 2019

Parcel stuck at Mumbai sorting office for more than 1 month

Respected Sir/ Madam,

This is Nandini here from Bangalore. Am writing regarding a parcel coming in from UK containing clothing for me. It was shipped via Royal mail and on their website. It says that parcel is held at the Mumbai customs office from 16th February, which is more than a week now.

Here are the details and attached is the status as on the Royal mail website

Name : Nandini Ramesh
Address : Serpentine street, Richmond Town, No,13,4th floor,Khans building
Bangalore, 560025, India
Courier company : Royal mail
Airway Bill Number: RZ508643441GB

Request you to let me know if there is anyway I could speed up the process or if there are some documents or process that I need to submit to expedite the process. Kindly guide me.

I hope I am reaching out to the right person/people. Otherwise, kindly help me out which another email Id whom I should be contacting.

Thanking you in advance.


Parcel stuck at Mumbai sorting office for more than 1 month

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