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Maruti Suzuki Nexa Baleno


Consumer complaints and reviews about Maruti Suzuki Nexa Baleno

Oct 29, 2018

KTS Nexa Service Problem

Very bad service from KTS Bhandup nexa charge it was my 3 service and they had charges Rs. 11000 for servicing,
in the name of Teflon coating they just clean with Wax and charge Rs. 3500,
No proper cleaning,no internal cleaning

they had trash my parking camera before servicing camera was working and after servicing its gone blank they say we have no idea.
wiper water jet not working, broken my number plate

very very disappoint i personal recommend please never go for KTS NEXA service center in Bhandup
Saravanan Dhanasekaran
Sep 24, 2018

Baleno Steering Issue

Hi, I bought a Baleno and it ran for 10,000 KMS and am experiencing steering wheel issue. I have already complained this issue to Guindy service cetre, but no action was taken even after 30 day of compalint being taken. Can the customer service help us to resolve the issue at the earliest
pradeep gowda k
Aug 21, 2018

Steering problem

Baleno is Good car with a hopeless steering. Steering is not coming back to its position after taking a turn.
please take care of this issue really its bad experience in long drive

Aug 12, 2018

Steering recenter prob, gear shifting and display and gear s

Steering not recenentering even after two complaints raised with service within 3500kms from the date of purchase but no issues resolved but given delivery of vehicle with gear shifting problem and display problem. I felt that service providers only creating new problem to solve the issue raised and even felt manufacturing defect.
Kartik Bhanushali
Jun 23, 2018

KTS Nexa Service Problem & Suspension Noice

I have bought Baleno Alpha on 18.4.2018 from KTS NEXA BHANDUP. On very next day I found there is Head Light LED points not working , I have Informed Sales Executive Mr. Hiten Prajapati same issue, where i was suggested they will resolve this issue when i send my car for 1st Service. During 1st Service on 13.5.18, time I marked there is typical noise coming from Suspension that was also highlighted but SURPRISINGLY I was informed that this Problem of noise is in ALL BALENO MODEL !!! On the point of Head light issue in my first service I reminded them but SHOCKINGLY KTS NEXA service guy Informed me that New Head Light will be replaced to old one and they have ordered the same from Delhi , must be reaching in 5 to 6 days . After follow ups for almost a month and with Personal visit to KTS SERVICE SENTER BHANDUP, Finally got commitment ( AFTER 1 MONTH) that head light will come in 2 days and the headlight arrived at Service Station. They committed to send person to pick up my car at 11.30am from my office ( Address shared yesterday ) Some time name of executive Sonali or Sometime Dipali just making fun out of calling asking problem which already shared more than 10 times to even their GM Mr Prakash Salukhe. ALL STAFF JUST IRRESPONSIBLE and doing MENTAL HARASSMENT to their Client. STILL THEY HAVE NOT SEND THEIR PERSON TO COLLECT CAR and adding more harassment .


Jun 1, 2018

about baleno battery

i buyed baleno in 2016 and my car battery got stuck in 2 years how company could give such type of worst battery in a car i never expected this from nexa and maruti suzuki . i want you to take strict action for this other i will .
May 6, 2018

Clutch Sound.

I have baleno 1.2 delta petrol. When the car reach 250 km after the deliver, an uneven sound coming from the gear box. When i took the vehicle to the service center, the team told me its the issue with the release spring and demanded me to replace it. As their suggestion, i replaced it at 700 km. The most terrifying part is when i took back my car from the service center after the replacement the same sound came when i reached back home. Without parking the car at home, I took back it to the service center. Now they are not aware of the issue. They are telling me, let them contact Maruti and will inform me. As i am a workshop owner I expected it the issue with the gears and clutch. The entire unit has a manufacturing defect. I don't know what kind of quality testing is happening in this company. Such a shame and pathetic manufacturing quality. When i researched the issue in detail i found many customers are facing the issue and even Maruti already knows the issue. Till now they are not trying to rectify the issue. Simply poor commitment and keeping things simple. Maruti does not giving any value to customers money. This should reach the court. I am thinking of it. I am taking every detail of complaints which will help me in court. Please give me the details if anyone facing the issue.
Apr 16, 2018

Baleno Major Manufacturing Decects

Maruti suzuki Baleno Zeta brought from A M Motor Puthiyangadi, Calicut in February 2017 was break down due to cletch plate broken. Now another major complaint experienced. The brake drum was complaint and is needed to be replaced. Both these major manufacturing defects happened within 12000km.
sachin thakre
Feb 28, 2018

Suspension issue

I have baleno alpha of 2016 model, problem is I don’t felt even a little comfort on my baleno suspension. I drive the car on the road having small potholes i will get big sound.

Sir kindly resolve my issue and I request to nexa please replace my front and rear suspension kit.

Sachin k Thakre
Mo. No. 8208947815
Vinod B Patel
Feb 11, 2018

Abnormal sound came from interior

Dear Reader,

I have purchase Delta diesel baleno car in June-17 from Kiran Motor Ahmadabad.
Car chassis no. is MBHEWB62SHF133002 and ENGINE NO. D13A 3087539

There are some abnormal sound came from all door and interior. It is irritate me during the driving so i can not fully concentrate on driving it may cause of any accident so please look this matter seriously and take necessary action I had always informed during the all service but no any action taken by service center.

My car suspension also not good so look this matter also.

Thanks in Advance

Vinod Patel
Email - vinodbpatel007@gmail.com and vinod.patel @tetrapak.com
Mob 9998848533
Jan 30, 2018

Suspension issue

I have baleno alpha of 2016 model, problem is I don't felt even a little comfort on my baleno suspension. Sir kindly resolve my issue.

Subash ch hasda
Mob 8658394386
Jan 21, 2018

Brake problem

I have baleno(1.2 delta petrol). When car is in speed of above 100km/h, brakes are not working properly. It is serious issue and it need to be resolved as soon as possible.
Jan 21, 2018

Brake problem

I have baleno (1.2 delta petrol). When car is in speed of above 100 km/h, brakes are not working properly. It is very serious issue and it need to be resolved as soon as possible. Please look after this problem.
Nov 14, 2017

Poor and fake quality xar

I had purchased delta model.
Later on i found its very poor quality of metal. Staring problem and suspention is very bad i feel that my old 800 suspenstion is best than baleno
Dont buy this car only looking outside of the car.
Car viables at the speed of 80km/hr
Oct 29, 2017

Suspension problem

I bought Baleno in July 2016, felt suspension hard issue, I thought vehicle is new and suspension will take time..
But still am suffering
R K Rajawat
Oct 27, 2017

Poor servicing ...

I have recently purchased a Baleno (Delta petrol model) -August'2017.
I had some problem with the ignition turning off suddenly during start of the vehicle, from stationary condition and then turning on immediately, even if you restart. Assuming that the vehicle is new, i did not report to the dealer (M/s NEXA) and thought of stating it during my first service-due in month's time. Meanwhile, just before a day or two from the service date, i had a surprise locking of the steering and the brakes, when the vehicle stopped suddenly at a busy signal junction point in Mumbai. As there was a back slope, vehicle started going back. Surprised at this sudden loss of braking and steering mechanism i could not come to senses to pull the hand brakes. Luckily for me, as the traffic was just starting on a green signal, the car got stopped by the stationary truck but resulting in some denting on my car. A complaint was then sent (scan copy) and it was explained to the driver who collected the vehicle for taking it to servicing-the problem encountered. I had a surprise,, when the vehicle was returned. I think, in my life, this was the worst servicing ever done-to a new vehicle. ( i have a Maruti Alto-15 years) . Glasses were shabbily cleaned-by dirty cloth-showing even oily patches. External body was, as if the vehicle has traveled 100 km on a dusty road. As the vehicle was delivered at night-post servicing, we could not notice the dirtiness immediately. On the following day when the feedback was given on phone for the bad/worst service, except assurance, no concrete step was taken by the serving agency (Shivam Autozone, Andheri). The apathy shown is humiliating by the very people, who during purchase make such a fan-fare of cutting cakes and performing pujas for the vehicle! It is high time Maruti takes notice to this, or they will start loosing their customers to the many attractive options available in this competitive market.
Harsha Hemanth
Oct 20, 2017

Car not yet delivered

I have been booked the vechile of model baleno alpha diesel of ray blue colour in kalyani motors pvt limited,nagole village, Hyderabad on 30.05.2017.Upto now we do not have any authorized call from the dealer and if we went to show room, they were saying all such cock and bull stories. So please take any action on this regard
Oct 12, 2017

New Baleno care Problem complain

I have purchase new car on Oct-17.
I have two time of complain and also to lot of call to nexa showroom also marotisuzuki but not the proper guideline and not solve my baleno suspension problem and no feed back to call response so lot of problem new baleno top model diesel no mileage in company average no siting arrangement properly in car no shock up properly working front and back side tyre to different company like appolo and MRF so its fraud and not service properly to customer also that servicing center is not a proper nexa servicing center available to expert technician like that pagariya auto and other.

Dipak Khandare
MOB: 7588569668
ravindrakumar nuvvula
Oct 11, 2017

suspension problem

Suspension issue

I got the delivery of the Maruti Baleno Zeta in March '16 from Nexa agency (varun nexa hyderabad ).

My car has serious suspension issue which is immediately felt once
I drive the car on the road having small potholes i will get big sound

2 nd servicing time some suspension related spare parts changed (5000 amount paid to nexa service show room my car is under warranty ) after servicing same problem repeated(25000 km completed) service person told every time suspension good .

This is not acceptable as high price tag doesn't convert into the premium ride. N

Can someone please help me to escalate the issue?.and i request to Nexa please replace my front and rear suspension kit.

strongly suggest Baleno is not a premium car

Name : ravindra
Cell# : 8500868868
Sep 26, 2017

The steering doesn't self center most of the time

I bought bakeno alpha petrol just a month ago and have driven it for almost 700 kms. And this thing has been bugging me like many other baleno users (as I read user reviews on internet). The steering of baleno DOESN't RECENTER after taking turn. What does that mean!!? Other maruti suzuki cars and even my 6 years old ritz doesnt have such problem of steering recentering.

While after the first service when I asked this question I was told thtat it is a general thing in all balenos and that it is some kind of securtiy feature. Well I cannot digest that explaination coz its too nonsensical to believe. If you can help then please help!
Sep 18, 2017

Delay in Delivery

Why so much of delay in delivery, whereas all other car company is delivering within a week to 20 days (in worst cases). Why Nexa is taking 4 months of delivery time. When you have such a demand for car, why it is not manufactured and kept in stock ? You ppl need to speed up in delivery process.
Krishan jangir
Sep 9, 2017

Poor service

RM from nexa makes false commitment,he is pure unprofessional, i purchase baleno zeta on 2nd aug 2017 but still waiting registration no and original invoice , Poor service at service center,theft petrol at a time of first service at service center,

Wrong decision to go for nexa product
Aug 27, 2017

regarding suspension

Hi! Im owner of baleno delta 1.2L facing with the issue of worst suspension of this car. I am request to Maruti Suzuki please recall all the sold cars like Renault kwid for engine issue and Volkswagen polo for diesel filter issue and resolve this problem as soon as possible. Otherwise trust on the "maruti suzuki" brand will be lower by customer.
Albert Bozeh
Aug 19, 2017

Very bad suspension for Baleno

I should say that I am another unfortunate owner of Baleno Delta since Novemeber 2016. I am regretting now because in the beginning before I booked this car, I was confused whether to go to i20 Active or Baleno. I went for Baleno because the features provided in advertisement was attractive comparing the price difference between the two cars. However, after using the car for 9 Months with 9000 plus kilometers driven, I have observed that the suspension for Baleno is very bad. It is even worse than my old Alto car. The other day I took my family for a long ride and my wife and child suffered severe body pain for next couple of days due to over jumping of the car even in small pot holes. I came across some reviews that the new Baleno 2017 edition has improved with poor suspension problem, don't know how true though.

It is my humble request to the management of Maruti Suzuki Nexa to recall Baleno prior to 2017 edition and solve the issue of bad suspension problem.

Albert Bozeh
Nagaon, Assam.
Aug 9, 2017


I have booked "baleno delta Petrol" orange color 2 month before but still now i don't know the status. so where i need to contact and how to check the booking status please guide me.

Order No:SOB17000159
Enq No:ENQ17000687

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