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Mcdonalds India

India

Consumer complaints and reviews about Mcdonalds India

Team Mcdonalds
 
Dec 19, 2018

Lack of quality and staff ignorance and arrogance

Dear Richard,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [email protected], and our team will take this ahead.

Regards,
Team McDonald's
Richard96
 
Dec 17, 2018

Lack of quality and staff ignorance and arrogance

Hello,

My name is Richard Barretto and I recite in Malad. Even I belong to the hospitality sector and being to the McDonald's outlet in goregoan near miraj cinemas at 11pm on 17th Decemberwas pathetic. I had come with my nephew's n some cousins from abroad and was one of the worst experience I ever came across. The staff were arrogant and didnt just care. I ordered for few burgers n coke n some fries,the coke just did not have fizz at all it was tasting like sweetened water and the staff at the counter was just asking like I'm not GNA pay his money. The staffs back we're sitting removing their shoes with their socks at the kitchen back area,is this the hygiene that is maintained? I should have clicked a picture and when I returned the coke to the staff he looked at me In such a way,no smile on their face,no compassion he didnt even get me a new one I had to ask him again twice, coming to the food burgers we're bland no veggies nothing,very sad being to India and being to such an outlet from a world renowned eatery giving such pathetic service. This is not a complaint but just to make sure that people notice all these things. Please take into consideration


Thank you,
Richard.
bighnaraj123
 
Aug 2, 2018

Arrogant behavior in brookfield branch

Hi

This incident happened on 2nd Aug 2018, on the outlet next to brookfield mall. After i placed my order and waited patently for it. First i was provided coke float where as i ordered fanta float. When i requested them to replace it(even before taking it to a table) they turned and moved to other orders and ignored me. After several attempts one of other customer requested them on behalf as they completely ignored me. They took both my fanta float and spoiled it by pushing the cream inside the fanta intentionaly.

I am not a kind of person who will fight for mere two fanta floats and few other items which i order. Finally i left the fanta float and other items on an empty table and left the outlet. That spoiled my mood and this will be my last visit to any Mc donald's ever.

If you want to validate the complaint - below are the details.
ORDER NO - 191
REG #1 Crew ID ############/2018 20:41:

for any further details you can reach me on - [email protected]

Bighnaraj
Anjalirao
 
Aug 16, 2017

# politician things in all store of bangalore

Hi Mcdonald's team

Its your wellwisher


I have herd that in all Banglore Mcd's the employees are making punching and they were editing the attendance details of Below TS managers and Crous , they were not giving correct salary details to head office , and if the employee is is a problem or he is studying or wants to go early know all thing only they were giving more work in last minute of shift ending . If he did Over time they were taking back the salary from hand of employee . please take action against it otherwise employee will leave the job .

Thank you & Best Regard

Your Well wisher
sunilthane
 
Aug 9, 2017

Mc Donald delivery boy’s Dadagiri

Mc Donald delivery boy’s Dadagiri
I came across one incident on 1 aug where Mc Donald delivery boy from Mc Donald lodha paradise Thane MH was driving two wheeler very rashly and slipped due to over speed on the service road of Lodha paradise majiwada Thane it is very close to mc Donald outlet hardly 50 steps away, one couple was passing with their car, this fellow get up and start shouting on couple and said due to you I fell down give me money, couple asked him that your bike did not touch our car but this boy start shouting and miss behaving with couple. This couple said pl go to police station and we will resolve matter but this boy was not ready to listen anything after that this boy called other mc Donald staff, three, four other fellow (I don’t know Mc Donald supporting staff or others) rushed over there and abusing couple and demanding money and harassing them, this couple requested so many time that it was not our mistake pl leave us but mc Donald staff started gunda gardi one person out of them picked this couple mob phone and said come to mc Donald outlet ther we will see you , this couple went there and mc staff again abusing them and demanded money . I don’t know what happened after that but it is very clear from this incident that
Be careful while dealing with mc Donald staff because they misbehave with others, don’t know how to talk to other or with ladies
I will not call any home delivery due to safety reason in future
They drive very rashly on the road so be careful, without your mistake they start abusing you
Pl be careful with mc Donald delivery boy’s Gundagardi I would advise don’t call any home delivery in future
After seeing this incident I doubt about mc Donald delivery boy hiring process and credibility
Felicia saldhana
 
May 19, 2017

Sending of wrong burger

Its very bad 2 c dat d staff of McDonald's are not consent about d costumers compliant ... I had ordered a chicken Maharaja mac meal n a mac spicy chicken burger but i received a mac spicy chicken burger meal n a classic chicken burger which was not my order .... I had complained regarding diz matter yesterday but no action was taken regarding diz ... I had paid d entire amount of Rs592 thou d price of diz burgers r less dey didn't replaced d meals or refunded my money bck .... Its very annoying 2 c all diz ... Plz do take a step on diz
ShashankDixit
 
Aug 20, 2016

Bad smell from Burgers

Hi,

I have ordered 1 sharing pack of three with order # THE-20-08-2016-49559.
First thing the order came after an hour, then all the burgers were having foul smell and not at all hot.
No one ate them, its totally the waste of my money.
I was in the frame of mind that mc donalds has gud brand value and the service must be good. But i am very much disappointed with the kind of service and quality of the burgers.
I hope McDonald will take my feedback strongly and take proper action.

Regards,
Shashank
+91-9604807071
Wakad, Pune
memonsalim77
 
May 25, 2013

Happy meal

Ordered 5 happy meals and three burgers
For children's to get the toy pillow
We were first instructed that
The toy was not available
That the guy in the store demanded 40 rs extra
We didn't pay we just took the given toys
But the dissatisfaction amongst the children's
Made us log this complain

I just want to see what is it
The guy is correct who demanded 40 extra
Or he was suppose to give us toy of the day
Please
Email me ur action
At [email protected] Com
Or call me at my cell no 9890107586
hritika
 
May 10, 2013

Service tax on takeaway by McD

As per our knowledge of service tax being levied only when we use the A/C restaurants and not on take aways... Unfortunately this is being misused by McDonald. They are charging 4.944% service tax even on take aways, while the other local restaurants do not levy service tax on take away/ home delivery. Can someone explain this wrong behaviour of such a big chain of Restaurant, who in the name of tax are duping customers? ....
User887823
 
Dec 21, 2012

cheating by false packing

They r not providing perri-perri masala and quality and taste has been deteriorated tremendously.
INV# 003201200104865
5 batti M.I Road, Jaipur.
Sanchari Roy Send email
 
Oct 21, 2012

cheating by false packing

My Bill No. is 00110140000T365 Date: 21 Oct 12 Time: 13:44
I ordered 2 value meals and 1 happy meal with 1 mcgrill, 1 mcveggie and 1 maharaja mac. I should have got 3 medium fries in the parcel but i found them missing in the parcel when i got home. I travelled 10 kms to get the parcel and this is what i get. Service of J.M. Road, Pune McD is really incompetent. This is the 2nd time it has happened to me. Last time i had a loss of 130 bucks, this time too i had a loss of somewhat same amount. Outlet Phone no. is switched off from the time i got home. I don't know how to get in touch with them to lodge a complaint.

mail id: [email protected]
User848728
 
Oct 21, 2012

cheating by false packing

My Bill No. is 00110140000T365 Date: 21 Oct 12 Time: 13:44
I ordered 2 value meals and 1 happy meal with 1 mcgrill, 1 mcveggie and 1 maharaja mac. I should have got 3 medium fries in the parcel but i found them missing in the parcel when i got home. I travelled 10 kms to get the parcel and this is what i get. Service of J.M. Road, Pune McD is really incompetent. This is the 2nd time it has happened to me. Last time i had a loss of 130 bucks, this time too i had a loss of somewhat same amount. Outlet Phone no. is switched off from the time i got home. I don't know how to get in touch with them to lodge a complaint.

mail id: [email protected]
Sujirnair Send email
 
Sep 23, 2012

cheating by false packing

I had several bad experience in McDonald esp. in the Borivali West restaurant (near Kalpana Chawla Chowk) . I have been frequent visitor of McDonald in few countries; but in Mumbai, have found few issues listed below:

- It is managed by bunch of jokers; they don't talk well, do not service well. I am fully convinced that they take unqualified students as staff and do not train them properly.
- I have seen rude talks between customers and staff; esp. when some customers are complaining - the staff / supervisor reply back very rudely.
- I have myself seen bad quality mayonise served in Borival west restaurant (near Kalpanan Chawla chowk) for few weeks.
- Today I saw one of the bread fall down for few minutes and one of the attendance just put it back to the lot for reuse. When I informed this to one of the staff member - She just laughed off and did not even try to get the bread removed from the lot.

I have visited McDonald in few countries; but never had these experience any where.
User830437
 
Sep 23, 2012

cheating by false packing

I had several bad experience in McDonald esp. in the Borivali West restaurant (near Kalpana Chawla Chowk) . I have been frequent visitor of McDonald in few countries; but in Mumbai, have found few issues listed below:

- It is managed by bunch of jokers; they don't talk well, do not service well. I am fully convinced that they take unqualified students as staff and do not train them properly.
- I have seen rude talks between customers and staff; esp. when some customers are complaining - the staff / supervisor reply back very rudely.
- I have myself seen bad quality mayonise served in Borival west restaurant (near Kalpanan Chawla chowk) for few weeks.
- Today I saw one of the bread fall down for few minutes and one of the attendance just put it back to the lot for reuse. When I informed this to one of the staff member - She just laughed off and did not even try to get the bread removed from the lot.

I have visited McDonald in few countries; but never had these experience any where.
Travoltaj Send email
 
Sep 4, 2012

cheating by false packing

It is very unfortunate that if you go Macdonalds India website you will hardly find email ID & Contact details for customer Grievance department / person.

This shows the negative attitude towards consumer. It is the only slow place of our judicial system of which this people are taking advantage & taking customers for ride.

I don't understand why this company / people cannot put reply to complaint in writing & why are they asking for contact numbers etc...
User817560
 
Sep 4, 2012

cheating by false packing

It is very unfortunate that if you go Macdonalds India website you will hardly find email ID & Contact details for customer Grievance department / person.

This shows the negative attitude towards consumer. It is the only slow place of our judicial system of which this people are taking advantage & taking customers for ride.

I don't understand why this company / people cannot put reply to complaint in writing & why are they asking for contact numbers etc...
Harsin19 Send email
 
Aug 7, 2012

cheating by false packing

i hate McDonald's service...they do cheating wit customer...today i had very bad experience...now i will make sure at least my friend will not order from now onwards...
User797922
 
Aug 7, 2012

cheating by false packing

i hate McDonald's service...they do cheating wit customer...today i had very bad experience...now i will make sure at least my friend will not order from now onwards...
Liv Send email
 
May 19, 2012

cheating by false packing

Hello friends,

Today i went to Macdonalds near madivala TOTAL mall. I ordered couple of things for my family. When i saw the French fries really it is too bad it is cooked, i can see the smoked French fries over there really it feels a lot. Since Macdonalds have good reputation in market and our people serving this much worst manner in our NAMMA Bangalore.

Thanks,
Liv
Liv Send email
 
May 19, 2012

cheating by false packing

Date happen May 19 2012.
User741535
 
May 19, 2012

cheating by false packing

Hello friends,

Today i went to Macdonalds near madivala TOTAL mall. I ordered couple of things for my family. When i saw the French fries really it is too bad it is cooked, i can see the smoked French fries over there really it feels a lot. Since Macdonalds have good reputation in market and our people serving this much worst manner in our NAMMA Bangalore.

Thanks,
Liv
User741535
 
May 19, 2012

cheating by false packing

Date happen May 19 2012.
Karan00086 Send email
 
Apr 19, 2012

cheating by false packing

pawar and swte both are reacting like the employees of mcdonalds. if one needs solution on mail then pls rivert him.. very bad big company
User719671
 
Apr 19, 2012

cheating by false packing

pawar and swte both are reacting like the employees of mcdonalds. if one needs solution on mail then pls rivert him.. very bad big company
User221527
 
Nov 11, 2010

cheating by false packing

Is there any one who caters to what a customer writes? I am finding what kind of people are manning Mcdonalds India.?Did you find the dealing fair to a customer.Pl also let me know the mail address of your MD.in pune deccan gym.branch is the first branch of mcd.the most cheating and eyewash of customers. experienced it for the first time. I felt cheated like by a street vendor cheating and saving cream, salads from macveggi, filling of salasa rap.it happen always nobody botherd about promise which made by Mcdonald's .

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