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Consumer complaints and reviews about MEDIASSIST INDIA TPA PVT LTD

Feb 12, 2019


Dear Sir,

i am have taken a policy of oriental insurance through Punjab national bank in which my TPA is MEDI ASSIST INDIA TPA PVT LTD.first time i used this policy when i was admitted in hospital on Nov 2018. i submitted all the related documents through courier to them after receiving all the documents they raised a query that we need DOD time and DOA time in discharge summery. i went to hospital and after preparing all related document couriered them now i start calling them to know the status of my claim. firstly they said OK we received your documents will send you refund with in 7 days but when i don't get refund i again called them. then they started not responding to my calls then i started mailing them even they never responded to my mails after so many mails they respond me one day then they haven't received my courier . i am having the tracking number of my courier even i had the shipment summery also.
when i gave them tracking number and shipment summery which clearing showing RECEIVERS NAME- mediassist insurance Stamp and RELATIONSHIP-office colleague. My courier was received by them on 20.12.2018. but now they are not replying me nor they want to give clarification.the only word they are saying that we are closing your claim. but my question is that how can a insurance company close the claim of consumer when that consumer have all the details and proof.
its just harassing the customer and doing mental torture of them.i am sending this complaint to have justice but sir a lot many people are there who don't know whom to complaint. these TPA should heavily penalized for doing this to millions of people.

Priyanka Rawat
Claim no -18421935

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