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West Bengal

Consumer complaints and reviews about Medlfie.com

Mar 25, 2019

Not refunding money

I wanted to bring into your notice that Medlife customer care befool customer with wrong information and false commitments. People buy medicines at Medlife need immediate support and not false commitments.

I have placed order (OR9580FR-022A) on 17th March which was delivered on 29th March. As soon as the order was delivered, I verified the quantity with the bill provided. Noticed that the medicine Litoval 2.5 MG was give 15 tablets instead of 30 tablets, but was charged for 30 tablets.

I called customer care on 20th March after 1 hour of the deliver, they told that a complaint is raised and the CCTV camera would be verified and result would be conveyed to me within 24 hours. They did not provide me with any complaint number. After 24 hours when I again called on 21st March, I was told a complaint is taken and it would take 48 hours, they blamed that system is not working properly so not able to provide with complaint number . I called again after 48 hours and I was told complaint department is differnet and waitied on hold for 30 minutes almost twice, but was no help provided.

I have hope that Medlife management would take corrective action and would assist me here on immediate basis. I hope to keep faith on goodwill of the customer support.

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