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MGF Hyundai Desom, Kerala

India,
Kerala

Consumer complaints and reviews about MGF Hyundai Desom, Kerala

ashithkiranprem4
 
Mar 21, 2019

Improper maintenence of body part and lack of communication and lack of company Policy

Dear Sir,
We have carried out servicing for my Hyundai Santro GLX with register no KL.63 / 94 on third week of Februvary 2019 in MGF Hyundai Deson, Ernakulam.

But we don't get proper services s that we asked and also they haven’t communicated with the me at the time of servicing of body and cleaning was disappointing, not even cleared the contaminents.

These are the following problems
1. All the body part given for painting and rectification was not cleared propely
2. Not deliver on time
3. Washing of the car has not done properly
4. Also lack of communication from the department(Body shop) if the customer miss any parts

I am not at all satisfied with the service and the customer relation is very poor. Time management and services that they are providing are not satisfying and they are not properly attending the calls for enquiry

But am satisfied with the service department, they used to communicate with me what all are the complaint and they also rectify if they found any damage or missing. Whereas the body shop didn’t communicate properly, they just asked what all and just OK, nothing from them, when i raise they complaint they are putting the blaim that the customer didn’t mention, even they haven’t rectified the informed parts


So I request you to take necessary action against the dealer and improve servicing.

Improper maintenence of body part and lack of communication and lack of company Policy Improper maintenence of body part and lack of communication and lack of company Policy Improper maintenence of body part and lack of communication and lack of company Policy

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