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Minnal bus

India,
Kerala

Consumer complaints and reviews about Minnal bus

Dhanya Udayan
 
Feb 14, 2019

Safety of Lady passenger at night

Dear Sir,

I Dhanya Udayan 25 year old lady would like to bring your kind attention to a situation I faced on 4 th of February 2019 while traveling from Kozhikode to cherthala.i am working in Kozhikode and travel to cherthala twice in a month.my mother booked me ticket for minnal bus from Kozhikode which starts at 4 30 pm,as she got a good experience last month when she travelled from Thrissur to cherthala alone.when she boarded the bus she requested to the conductor that she wants to get down at cherthala by pass .the conductor happily agreed but informed she has to take ticket till Alappuzha. When the bus reached cherthala by pass at 11 pm the conductor stopped the bus and wait for 2 minutes till my father comes to the stop .the care and consideration the conductor and the driver showed to a lady at night is appreciable.
With this good ext in mind she booked ticket for me as I could reach home safely and early as I used to travel in scania bus that usually reach cherthala around 2am .
For me also the ticket was booked till Alappuzha, while boarding itself I requested the conductor to help me in getting down at cherthala by pass.the conductor told that he can't tell me as this bus have only one stop in a district.when the bus reached trissur I again requested about my stop in Charthala he refused again.so I informed my parents that I will get down at vyitilla hub and catch another bus to cherthala and come home.but on the way when the bus reached angamali in front of Carnivals cinemas the conductor stopped the bus and allowed 3 men to get down.so I got a belief that he would be helping me also.i informed my father to wait in cherthala by pass.but when bus reached cherthala at 10 35 pm he told he can't stop the bus for me .I asked about the stop in Angamali conductor first told he didn't stop after that he told he stopped because it is an approved stop for the bus.he shouted at me in the bus for me questioning him.
When the bus was about to reach Alappuzha he switched on his phone camera and put it in his pocket.so I asked him whether he is scared of me complaining.he told he will lose his job if he is showing some consideration .
My father was waiting in cherthala by pass ,as the bus didn't stop he drived till Alappuzha bus stand.the mental pressure me and my father experienced was very pathetic.he drove the car in tension till Alappuzha.The trip was totally a lose of money and time.
While getting down at the stand I met the station master n explained the situation ,he also told me that the conductor was supposed to stop the bus as it is late night and I am a lady who travel alone.

I kindly request you to take action against this situation as the ladies who are traveling at night should be considered and the security is confirmed.please give guidance to all the conductors n driver that this kind of situation is not faced by any of the ladies in Kerala in our government public transportation.

Regards,
Dhanya Udayan

Safety of Lady passenger at night

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