To:
Mr. Anshul,
Dispute Management Team,
,
Risk and Compliance Team,
One MobiKwik Systems Private Limited,
Orchid Centre - 2nd Floor - Sector 53 - Golf Course Road,
Above Audi Showroom – Gurgaon
Haryana – India
Pin – 122002
Dear Sir/Madam,
This is in reference to the captioned subject, personal visit to your office & personal discussions held with you on Saturday 28th July 2018. In this connection, PFA my reply to your Questionnaire for further n/a. in the matter, pl.
Attachment: a/a.
Thanks & regards,
Sd./-
(Manish Agarwal)
+91-124-4679740, 4911839, +91-9414047963
Office: NABL-QCI, NABL House, Plot 45, Sector 44; Gurgaon 122 003, NCR
Residence: C1090F, First Floor, Room # 2, Sushant Lok 1, C2 Gate, C-Block, Near Ansal API Vyapaar Kendra; Gurgaon 122 009, NCR
On Sat, Jul 28, 2018 at 6:15 PM, Fraud Alerts <
[email protected]> wrote:
Dear Sir/Madam,
This is in reference to your email dated 27th July’18.
Please find attached document needed to be filled and duly signed for further investigation at our end.
Further, kindly provide us the self-attested copy of the following documents also:-
· Clear Copy of bank statement.
· Copy of Govt. Issued ID and ADRESS Proof
· Please mention your Mobile Number and Email Address where we can alternatively reach you in case it is different from the details registered on MobiKwik and or is not in use OR you are not an existing User of MobiKwik.
Never share Internet Banking / MobiKwik Login and or Password, OTP, RSA Token, ATM PIN, Credit/Debit Card Numbers, Expiry date, CVV, and Aadhar Number over Phone / e-Mail / SMS with anyone. MobiKwik, Bank or its employees never ask for this information.
The above stated documents should be sent via email on
[email protected] from the registered email ID as well as in physical form on our registered office address mentioned below:
Risk and Compliance Team
Limited
Orchid Centre - 2nd Floor - Sector 53 - Golf Course Road
Above Audi Showroom – Gurgaon
Haryana – India
Pin – 122002
Thanks & Regards,
Anshul
Dispute Management Team
Address:- Orchid Centre, 2nd Floor,
Sector 53, Golf Course Road,
Gurgaon, Haryana-122002
Email -
[email protected]
Website - www.mobikwik.com
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Disclaimer: This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, is the property of MOBIKWIK and/or its subsidiaries ("the Group"). It is confidential, private and intended for the addressee only. Access, copying or re-use of information by non-intended or non-authorized recipients is prohibited. If you are not an intended recipient of an electronic communication, please notify the sender, delete it and do not read, act upon, print, disclose, copy, retain or redistribute any portion of such electronic communication. Unless otherwise specifically indicated, the contents of any electronic communication and its attachments are for informational purposes only. Please also note that ONE MOBIKWIK SYSTEMS PVT.LTD (herein also known as “MobiKwik”) or its subsidiaries and associated companies are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on MobiKwik unless the sender does so expressly with due authority of MobiKwik. The information represents a view as of the date of the electronic communication and is subject to change and/or withdrawal at any time without notice. MobiKwik accepts no liability whatsoever for any loss or damages - whatsoever and howsoever incurred - or suffered resulting or arising from the use of this email or its attachments. MobiKwik does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference. Please read the Terms and Conditions available on www.mobikwik.com carefully as it contains the terms and conditions governing this communication and website and all electronic communications sent and received by MOBIKWIK. By accessing / viewing this content and communicating electronically with MOBIKWIK, you agree to these terms and conditions and that which is available on www.mobikwik.com. MOBIKWIK may amend these terms and conditions without notice so you should check www.mobikwik.com webpage from time to time to review the current terms and conditions.
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This notification is an electronic record and is generated electronically and does not require any physical or digital signatures.
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On Sat, Jul 28, 2018 at 4:11 PM, Manish Agarwal <
[email protected]> wrote:
To: Dispute Management Team, Mobikwik
Kind attention: Mr. Anshul / Uzma Khan
Dear Sir/Madam,
This is in reference to your reply on the captioned subject. In this connection, following is submitted:
I had made a request to Mobikwik by writing/messaging to your social media accounts (Twitter, Facebook, Linkedin) 4-5 days back for adding/crediting back Rs. 176/- Supercash amount lapsed on 1 July 2018 back to my Mobikwik wallet account no. 9414047963 (my mobile no.). To which I got a regret reply from Mobikwik from its social media platform that sorry that this amount can't be credited back. I accepted it as fait accompli and didn't raised it any further & kept quiet.
A person from mobile no. 9101344379 called me yesterday evening at 17:39 saying that he is calling from Mobikwik regarding my request to Mobikwik for restoring lapsed (on 1 July 2018) Supercash of Rs. 176/- to my Mobikwik account. He identified himself as Mr. Dipanshu Gupta having Employee ID: 1800102 of Mobikwik. Later on when I checked this no. 9101344379 on Internet, Truecaller identified it as belonging to Mr. Bhole from Assam.
He told me that he would get lapsed Supercash amounting Rs. 176/- credited to my Credit card & for which he asked me my credit card details. I asked him that he can get it added to my Mobikwik wallet no. 9414047963 but he said that it would be easier for him to get it added to my credit card due to some technical issues. This person took my HDFC Bank mastercard credit card details viz. complete 16 digit No. ending 3124, expiry date, CVV & OTPs (multiple times: perhaps 8 times, 2 for debit of 11000 each from this credit card to Mobikwik wallet & 6 times for 6 debits from my mobikwik wallet to his Bank accounts (3 times to Yes Bank A/c. # ending 2592 (15 digit no.) totalling to Rs. 10000/- (4800+4800+400) & 3 times to his Allahabad Bank A/c. # ending 4285 (11 digit no.) totalling to Rs. 10000/- (4800+4800+400). This first call lasted around 15 minutes & got disconnected automatically in the midst of conversation.
Meantime, in between all these transaction alerts by email/SMS, I got a message that my Mobikwik wallet no. is being changed from my mobile no. 9414047963 to another mobile no. (not known to me) 7002525030 due to security thread/suspicious transactions in my account. I again checked this mobile no. 7002525030 on internet, Truecaller identified it as belonging to Mahima from Assam. I tried to call this no. but it was coming switched off or out of coverage area.
He then immediately again called me saying that why did I disconnect the call midway. I informed him that I didn't disconnect the call but it got disconnected automatically or it is you who might have disconnected it after doing the transactions. I asked him about all these transactions that what is happening that instead of one transaction for credit of Rs. 176/- to my credit card, 8 other different unauthorized transactions have taken place and what is this. I also asked him about change/hacking of my wallet no. to 7002525030 to which he said that this no. is Mobikwik backend confidential no. on which call cannot be made. Mobikwik has temporarily changed my wallet no. to this due to security reasons & it will be restored back to my no. in next 20 minutes. He continuously asked me not to worry as nothing will happen & everything will be set all right. He also repeated that he is from Mobikwik only having employee id 1800102 of Mobikwik and that if I don't believe him, then I can record this conversation for my safety. He assured me not to worry and informed that all these transactions will be undone & credit of Rs. 176/- as promised would happen and I should wait for 15-20 minutes for this to happen. He said he will call me again after 15-20 minutes.
After that he didn't call me. I tried calling him but it couldn't connect to him. Meantime, I tried checking my Mobikwik wallet both on mobile app as well as on internet thru Mobikwik website but found that both have been disabled.
I tried calling both nos. 9101344379, 7002525030 but they were not contactable giving recorded/IVRS messages in 3 languages Assamese, Hindi, English to the effect: Busy or switched off or out of coverage area.
Today morning/forenoon, I again tried calling both these nos. many times but found that both are working nos. (answering) & even person picked up once each on both these nos. (first male & second female voice) but then they didn't talk & disconnected all the time.
I wonder that if he is a fake person (i.e. not from Mobikwik & from Assam), then how come he came to know of my request to Mobikwik a few days back for crediting back lapsed Rs. 176/- to my account and so which lead me to believe him that he is from Mobikwik.
Submitted for information, consideration, investigation & further action, asap.
Waiting for undoing of these 8 transactions (2 debit from my credit card & 6 debit from my Mobikwik e-wallet) as per the details above (& also in your email). I already sent email messages received for each of these 8 transactions yesterday as attachments in my email for your ready reference, record & n/a. Also, waiting for restoration of my mobikwik account to my mobile no. 9414047963 & my email ID:
[email protected], as before.
Thanks & regards,
Sd./-
(Manish Agarwal)
+91-124-4679740, 4911839, +91-9414047963
Office: NABL-QCI, NABL House, Plot 45, Sector 44; Gurgaon 122 003, NCR
Residence: C1090F, First Floor, Room # 2, Sushant Lok 1, C2 Gate, C-Block, Near Ansal API Vyapaar Kendra; Gurgaon 122 009, NCR
On Fri, Jul 27, 2018 at 7:59 PM, Fraud Alerts <
[email protected]> wrote:
Dear Sir/Madam,
This is in reference to your below email.
We would request you to refrain yourself from any such call and never share Internet Banking / MobiKwik Login and or Password, OTP, RSA Token, ATM PIN, Credit/Debit Card Numbers, Expiry date, CVV, and Aadhar Number over Phone / e-Mail / SMS with anyone. MobiKwik, Bank or its employees never ask for this information.
Kindly confirm if the below mentioned transactions were initiated by your goodself or not so that we can investigate further:
Date & Time
Transaction Id
Transaction Type
IFSC code
Narration
Type
Amount
Amount with Service Fee
RRN No.
27/Jul/18 17:48:11
571fa162c08fb
Money added to wallet
Add money
CREDIT
11000
11000
N/A
27/Jul/18 17:51:01
571fa2510ed48
IMPS
YESB0000519
Bank transfer to Visa (051991800012592)
DEBIT
4800
4967.09
############
27/Jul/18 17:51:23
8b65d0a37d4e
IMPS
YESB0000519
Bank transfer to Visa (051991800012592)
DEBIT
4800
4967.09
############
27/Jul/18 17:51:53
571fa282c2732
IMPS
YESB0000519
Bank transfer to Visa (051991800012592)
DEBIT
400
413.92
############
27/Jul/18 17:55:31
571fa2f8bef20
Money added to wallet
Add money
CREDIT
11000
11000
N/A
27/Jul/18 18:52:31
571fb00feac51
IMPS
ALLA0211390
Bank transfer to Visa (50237524285)
DEBIT
4800
4967.09
############
27/Jul/18 18:53:47
571fb0591e81a
IMPS
ALLA0211390
Bank transfer to Visa (50237524285)
DEBIT
4800
4967.09
############
27/Jul/18 18:54:38
571fb089b7b8f
IMPS
ALLA0211390
Bank transfer to Visa (50237524285)
DEBIT
400
413.92
############
Please also note that due to security reason we have put a temporarily hold on your MobiKwik wallet to prevent any further transaction.
Thanks & Regards,
Dispute Management Team
Address:- Orchid Centre, 2nd Floor,
Sector 53, Golf Course Road,
Gurgaon, Haryana-122002
Email -
[email protected]
Website - www.mobikwik.com
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Disclaimer: This email, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, is the property of MOBIKWIK and/or its subsidiaries ("the Group"). It is confidential, private and intended for the addressee only. Access, copying or re-use of information by non-intended or non-authorized recipients is prohibited. If you are not an intended recipient of an electronic communication, please notify the sender, delete it and do not read, act upon, print, disclose, copy, retain or redistribute any portion of such electronic communication. Unless otherwise specifically indicated, the contents of any electronic communication and its attachments are for informational purposes only. Please also note that ONE MOBIKWIK SYSTEMS PVT.LTD (herein also known as “MobiKwik”) or its subsidiaries and associated companies are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on MobiKwik unless the sender does so expressly with due authority of MobiKwik. The information represents a view as of the date of the electronic communication and is subject to change and/or withdrawal at any time without notice. MobiKwik accepts no liability whatsoever for any loss or damages - whatsoever and howsoever incurred - or suffered resulting or arising from the use of this email or its attachments. MobiKwik does not warrant the integrity of this email nor that it is free of errors, viruses, interception or interference. Please read the Terms and Conditions available on www.mobikwik.com carefully as it contains the terms and conditions governing this communication and website and all electronic communications sent and received by MOBIKWIK. By accessing / viewing this content and communicating electronically with MOBIKWIK, you agree to these terms and conditions and that which is available on www.mobikwik.com. MOBIKWIK may amend these terms and conditions without notice so you should check www.mobikwik.com webpage from time to time to review the current terms and conditions.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
This notification is an electronic record and is generated electronically and does not require any physical or digital signatures.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
On Fri, Jul 27, 2018 at 7:45 PM, Manish Agarwal <
[email protected]> wrote:
To: Mobikwik
Dear Sir/Madam,
This is in reference to the captioned subject.
This is Manish Agarwal having mobile no. 9414047963 (Mobikwik e wallet ID #) & email ID:
[email protected]
Few days back, I raised the issue (by writing/messaging/tweeting) for reversal of lapsed supercash of Rs. 176/- (lapsed on 1 July 2018) to my mobikwik wallet/e-wallet.
A person today called to my mobile no. one hour back at 17:39 hrs. from mobile no. 91013 44379 (identified as Mr. Bhole from Assam by True Caller . He identified himself as Mr. Dipanshu Gupta from Mobikwik having employee ID # 1800102 of Mobikwik. He called to reverse Rs. 176/- to my mobikwik. Then he asked my credit card no. & details (credit card no., card expiry date, CVV, master card or visa, OTP) to credit the amount to my credit card no. Though knowing that it is not advisable to share such details over phone, I still shared them as he insisted that he will not misuse my details and betray my trust reposed in him by sharing of confidential personal account details. after that many OTPs came & I shared the same with him over phone. Then many transactions (debit, credit, processing fees; etc.) started happening from my credit card & bank accounts to my mobikwik wallet. due to these multiple continuous transactions (deemed suspicious), mobikwik changed my account no. from my mobile no. 9414047963 to another no. (not known to me): 7002525030 (identified as belonging to Mahima from Assam (again).
Therefore it is requested to restore my hacked account from changed no. 7002525030 back to 9414047963 and undo/cancel/reverse all transactions made unauthorisedly (using my credit card no. details, OTP's shared on phone with person named Dipanshu Gupta having employee ID # 1800102 of Mobikwik & credit card, bank account nos. saved to mobikwik wallet account for adding money to my e-wallet); in my mobikwik wallet. Investigate this incident so that it doesn't recur. It is very dangerous, fraud & fraudulent and would tarnish the clean image of Mobikwik.
My balance before this transactions was Rs. 35/-. and if u add reversed amount of supercash lapsed of Rs. 176/-, then it would become Rs. 211/-.
pl. take action immediately, undo/reverse/cancel/credit back/withdraw all transactions done today, restore back my mobikwik wallet to my mobile no. 9414047963, asap.
Thanks & regards,
Sd./-
(Manish Agarwal)
+91-124-4679740, 4911839, +91-9414047963
Office: NABL-QCI, NABL House, Plot 45, Sector 44; Gurgaon 122 003, NCR
Residence: C1090F, First Floor, Room # 2, Sushant Lok 1, C2 Gate, C-Block, Near Ansal API Vyapaar Kendra; Gurgaon 122 009, NCR
On Fri, Jul 27, 2018 at 6:54 PM, Mobikwik <
[email protected]> wrote:
[email protected]
7002525030
Congratulations! Your IMPS transfer is processed successfully
₹ 400
Account Number XXXXXXX4285
IFSC Code ALLA0211390
Processing Fees ₹ 13.92
Reference Number 571fb089b7b8f
Updated Wallet Balance ₹ 1339.29
Total Wallet Balance* ₹ 1339.29
* The reason why your Total Wallet Balance and Updated Wallet Balance may differ is because the Updated Wallet Balance does not include the SuperCash given to you. Also, only a certain portion of SuperCash is used in a single transaction.
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