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Morphy Richards


Consumer complaints and reviews about Morphy Richards

Jun 17, 2016

Morphy Richards Mixer faulty Motor not repaired


Unfortunately, I purchased a Mixer-Juicer of Morphy Richards, model name is Divo Ess. 3 Jar having 5 years Motor Gurantee.
This was purchased 2 years before.

It was not running since last one month.

I raised a complaint on Customer Care and had been to authorized service center for giving the faulty mixer for repairing.

He confirmed me that Motor of this mixer is faulty and it will be changed under Gurantee.

Today he asked me to collect the mixer after paying Rs 200 for changing the motor.

If motor is faulty and under gurantee then why should i pay Rs 200?

Service Center person insulted me by say that we haven't seen such a miser person who can not pay Rs 200 only. He told that he was doing favor by replacing motor of Rs 1800 at free of cost and just charging Rs 200 for the service.

I refused to pay Rs 200 then he replaced the new motor with the old one and handed over the mixer in faulty situation to me and asked that now we will not repair it at any cost and you can go at any forum.

I haven't seen such a poor service of a reputed brand.

To become a successful brand, customers must have trust on you and trust can be made by your product quality and after sales support.
I am very sorry to say that both are very poor at Morphy Rechards.
anurrag Khandelwal
Jan 11, 2014

Chef Express 400 Induction not working

Bought it on 27Jan 2013, it break down on 2 jan 2014, before completing its 1 year. Service center is also not responsive at all. Need to look into the matter or else Consumer has legal support all time.

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