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Motorola

United States

Consumer complaints and reviews about Motorola

noneofurbusiness269@gmail.com
 
Aug 24, 2017

Poor

Dear Motorola,

I am writing to complain about the poor customer service where I was lied to and given only 1 solution that was a complete run around and waste of time. Below is a summary of my unresolved situation.

I am a student who tried to buy a phone with a discount twice and the prices from morning to night were 60 dollars different with two different discounts.

I called customer support to learn why BEFORE I purchased the phone, and was told there were problems with the site and I was also told that there couldn't be more than 1 discount applied ( I had two because I had a 10% student discount + when I was checking out the second time a screen popped up that said "sign up for emailed promotions and receive 5% extra off your purchase today).

Well, I signed up for that because what broke college student wouldn't want an extra 5% off? So I go to check out and there is a 60 dollar price difference from when I tried in the morning but had to run to class and later in the evening when I had two discounts.

So after the woman explained that there couldn't be two discounts which is stupid if pop ups aren't going to stop, besides for the fact that it states nowhere during checkout that only 1 discount is valid. However, it still didn't explain why the bill was 60 dollars higher than from the morning. So she tries to do something..and can't figure it out. I tell her I really need to buy this phone today because I will be moving across the country and need a reliable phone for all intensive phone purposes gps, maps, calls,texts etc...

She expedites my situations to the next level and they cannot figure out the problem and I was told "the easiest way to solve the problem is for you to buy the phone because we can't see your ticket since you didn't buy anything yet."

I said that sounds fishy and asked if this situation was going to turn into 20 emails and hours on the phone like now to try and find a solution. I was told no, and emailed a confirmation of our conversation before I got off the phone to ensure this would be handled quickly.

Dumb College Student. Of course that was a lie.

I was told the only way to get a reimbursement was to send the phone back and re-buy it. I was told this after the phone had already arrived, after I had already programmed my phone, after I had already re-downloaded my apps to prepare for my move across the country, the only way to reimburse me was to WASTE time and MONEY, send the phone back, re buy it and everything would be good.

Well, obviously my personal life didn't not lend for that extra time and money solution to work because people don't buy phones to not need them. I wish I were rich enough to have had two phones (I was transferring from Walmart burn track, pay as you go flip phone, FYI), so I could have saved the 60 dollars every broke student really needs.)

So, about 3 weeks later, Motorola has not resolved the problem. Discounts are a scam. None exist. I have over 20 emails with no solution.

Motorola is absolutely the worst lying company I have ever dealt with.

I want to end with one comment. I ordered a new Tuft and Needle mattress in my new place and their deliver is 2-5 days. My bed was supposed to arrive on a Friday and Fed EX had some problems so it was delayed until a Monday. Got an email from Tuft and Needle Friday night after the failed delivery apologizing for FexEx's mistake and told I would be given a 50 dollar discount for the delayed service.

The next day, Saturday, my card was reimbursed $50.00, already processed. Now that is professional service, and that had nothing to do with Tuft and Needle.

Motorola's solution was a waste both of our time and money and never went through. The last email I got from Motorola said if we don't hear from you in two days this case will be considered closed. This was the day I left my home town to drive across the country to my new town. PS: The drive took 3 days.

Clearly, Motorola does not provide solutions and it's hard to believe a company that big cannot reimburse a card like a mattress company can. Words cannot express my disgust. I realize big companies try to take advantage of young dumb college students, but wow....pretty lame Motorola. Last purchase I will make from you.
NIPatel
 
Apr 28, 2012

Delivery issue

Dear Sir,

We have ordered GP388 walokey talkey and VHF repeater to M/s Mobile Communication, Delhi in Sept'2011, But till date it is not delivered. We have been doing follow-up intermittently. Yesterday we came to know that there was issue with their sub vendor and thats why it is delayed and the matter is not informed to us. We are suffering a lot with this vendor,
User718686
 
Apr 18, 2012

xoom

I've had cell data problems with my Motorola XOOM since last year. Four times I sent out my XOOM for repair and Motorola promised to fix the problem or replace the XOOM. They sent me my exact device back to me four times and I still have a device that will not work properly and on top of that I have a contract with verizon. I followed there every instructions and I'm still left with this XOOM that won't work as promised and advertised
User220478
 
Nov 10, 2010

Poor Product

I had to put United States as a country because The Bahamas was not listed.

One time ago I used to feel that Motorola was the best company for electronics in the world. When I was a boy, we had a Motorola b/w television. We used Motorola walkie talkies in our police department and I remember the first cellular phones were also pretty good. I had not personally encountered a Motorola product for years, but I was still singing praises about the ones that I had used. Then I bought a Motorola 93121xybsa cell phone and was totally blindsided. I saw my Mom with a RAZR that she had to put down because it kept on dropping calls. I too began to lose calls and I will say this much, based on the performance of this phone I will more than likely never purchase a Motorola product ever again. You are indeed a far step away from the quality company that I grew up relying on.

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