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Consumer complaints and reviews about MSEB

Dec 12, 2019

Forcing Consumers to pay wrongly charged bills

Respected sir, 

        i'm jayesh n. Patel son of naginbhai b. Patel, from dahanu road, having energy connection in the name of my father naginbhai b. Patel with mseb  consumer id. ############.
        To support our honorable pm shri narendra modi vision and your efforts  in solar energy we decided to go for it in june & installed the same at our dahanu road residence. We took all necessary permission from dahanu mseb and after getting ok certificate we started our solar production.
        In the month of august mseb send us bill which includes only consumption of energy and not included production of energy by us. I told them repeatedly to deduct production of energy from consumption of energy but mr. Kanse official person from mseb not ready to listen and keep sending only consumption unit bill.
     After 1 month  kanse says that consumption meter is faulty(actually they doesn't know solar meter reading) & keep sending average bill 266 units.I asked them you've given us green signal after testing everything and we started production. Now meter is faulty this is not our fault our solar production meter is ok & it show production of unit properly 
( june.                       1.03 kwh
july.                      128.80 kwh
august.                250.45 kwh
september.        221.96 kwh 
october.             334.23 kwh
november.         143.41 kwh  (at 4.35 pm. November 14th 2019 ) .
Why don't you ( mseb ) deduct our production unit from your average unit. On november 5th they replaced their faulty meter.
        I've submitted 4 complaints in mseb customer care after 4 months all of them are still pending it shows assigned and not closed yet. Recently i called them they says your complaints  forwarded to palghar.
     Mr. Kanse from dahanu mseb is not ready to listen anything & behave rudely contineously arguing and harassing, forcing us to pay wrong bill. And not ready to accept his fault. 
     Now you tell me why we should pay wrongly charged bill which shows only consumption of units and not deducted solar production unit. What's the use of solar energy if mseb official like mr. Kanse not ready to accept his fault and keep sending wrongly charged bills.
     Recently on 7th december, saturday mseb sent us notice and given us 15 days to pay bill otherwise they will cut our power connection.
     All the copies attached in attachment folder please check that.
     I here by request you to look into this matter and give me your final verdict as soon as possible. Because of this type of officials people will afraid to install solar panels, they set very bad impressions in the mind of consumers.So take necessary action against them immediately.

     Thanking you. 

Forcing Consumers to pay wrongly charged bills Forcing Consumers to pay wrongly charged bills

Oct 14, 2019

Power failed frequently

Erratic power supply and power cut
M a Stay at Balaji Aangan complex , new 90 feet road Thakurli 421201. Since last few months irritating MSEB people are cutting off only one phase light in our Areas. which extends for hours. Several times in a day and night. Where in no other phase gets shut but only our phase. I really need to know the reason why partial power cut. This is irritating. Every day morning , afthernoon , night time as per their mood and convenience. I never find any power cut in other areas why only few particular areas they cut power. Either trouble all or don't trouble any. Please stop nagging us every night by spoiling our day and night both. We have put the lot of complaint but they not take seriously.
Aug 18, 2019

Frequent power cut every day during midnight

In Ghansoli area there had been found very frequent power cut off almost every day for 3-4 hours especially in mid night times. Which doesn't seems to have any logical reasonings. It is such third class service provided by MSEB in Navi Mumbai area. It found there is no one have accountability for such service issue... and we are saying we wiil be superpower in near future... MSEB need to improve this on highest priority if they have minimum level of understanding about their duties... else people wiil need to gather and march on MSEB office in near future...
mukund ashtekar
Aug 18, 2019

excess bill

Last three months i am getting in correct bill. My house is totaly closed no body resides there.But still i pay minimum charges for that connection From May on wards i received bill of Rs 690/- i paid as i am not residing in Karad. I resides in Kalyan [Thane] I made complaint also with e mail but after bill paid. I think hence no body is attending my complaint. This time i received bill for August with same amount & same mistake. I e mailed saying i am not going to pay this bill. It is also in vain. I van not understand what to do ? If I do not pay in time MSEB may cut my power connection without notice. & i do not want the same. Pl guide what action can i take for this problem. One more thing that last many years i am paying bills on line & i am not a defaulter any time.Complaints made on Mobile app also & complaint nos are1] 0000011966580 2] 0000011446132
My cons No is ############ Billing unite is 0922
Aug 4, 2019

Power cut

I reside in Kausa, Mumbra. There is a power cut since morning here and is still not back on. Also there is lot of water logging near the stadium road. The rain has stopped since 3pm and its been 8 hours to that now still the water is logged and no one is addressing this issue.

Please check and also help with power cut its been almost 8-10 hours.
Jul 29, 2019

Flauty meter

For last 12 months my electric meter is faulty and MSEB is not responding or replacing the meter, a fault amount of INR 5600 - 5700 is being charged on a monthly basis
Rajesh 8080326840
[email protected]
Jul 28, 2019

Regarding electric damage rusted pole

Dear Sir,

Light pole near Krishna galaxy near Ravindra Nagar Kurla camp unr 5 will fall at any time.. and might take someone's life. I tried calling light office no 5 but no luck, they receive the call but do not reply.

This will definitely fall if no action is taken.

I didn't find any right group to share this news, can anyone tag the respective person who can help..

Contact no +91-7068038110.

Regarding electric damage rusted pole

Jul 15, 2019


Dear Sir /Madam,

For June Bill,we had received higher bill from MSEB which is Rs.7970.

Please note we had never consumed noe we had used A.C or oven for such high bill,we had even complain online to MSEB but still there is no revert from them.

As per my knowledge many people has received higher bill from MSEB.
Consumer ID : ############
BU - 4261
Complaint ID - 0000011746884

Kindly look and resolve with proper bill

J .Thakur
Nikhil Gaydhane
Jul 1, 2019

Power cut

Power Cut
I am suffering power cut issue from yesterday, for the same I have launched the complaint against the same but still the problem not rectified by the concern department. Even after I continuously follow up with the customer care.

When I have taken local line man number all the numbers were disconnected none of the number were works.
My consumer number is ############
My name is Shree Dhanraj Dhanpal Sapate

Jun 10, 2019

Power cut

Still we dont have electricity it has been more than 7 hr of power cut. Mseb electricity infra brarely stand 10 min in first rain thats irony.
Jun 10, 2019

Electricity issue

No light found in koparkhairne sector 1 due to short circut issue so plz send some one person and resolve as soon as possible
Sagar Divekar
Jun 8, 2019

Power off

Dear sir / madam,

I resides in waldhuni Kalyan locates in Kalyan East but our mseb connection is in ulhasnagar due there problem every day power cut off almost 2 to 5 hrs. We resided in Kalyan then why our whole area controlled by ulhasnagar division?
We are facing this issue since past many years
Jun 5, 2019

Power outrages

Citizens of Ghansoli Sector 21 feels cheated by electricity board MSEB as entire Ghansoli gets electricity and proper power supply but sector 21 is left ignored for power outrages during odd hours and without notice. Its high time that MSEB should take responsibility and resolve this issue or justify there ignorance towards sector 21 Ghansoli, Navi Mumbai????
Yash ajani
Jun 1, 2019


Shyam Kamble
May 30, 2019

Excess Bill and arrogant staff

Mseb - not sending proper bill..
Respected sir,

I, consumer of MSEB (electricity), am Shyam Kamble, holding domestic energy meter from vashi sec 26 consumer no. ############ by name Mrs Prayagbai Vtkar 4127 wasi o s s/dn 090/lt1 res 1 phase 5/14 2702-5515/ 4127017000000.

I have been facing problems of billing and faulty bill, means not getting any bill amount according to reading despite meter is Woking good, since Dec 2018. Even I registered complaint in MSEB office 3 time, local office 12-13times, also meet district engineer, but they didn't reply any complaints. Local electrician already check 2-3times our meter they told its working well.
No MSEB official is taking that complain seriously and paying passing the parcel from MSEB office to substation.

It's been 6 months now my complain has not been solved and above that MSEB person took my Meter dtd 29.05.2019.
And now I am living in dark.

This is such a shameful to happen. I demand all the mseb officials involved in this should be suspended.
Every time I visit I get to know new reasons to not to do work.

Very disappointed with the staff. They need to be suspended.

So kindly request you, solve this issue, to enforce the authority to solve our problems.

Mob No- 9773493277
Thanking you!!!

[email protected]
May 27, 2019

No power supply

Power cut everyday for more than 3 hours.
May 23, 2019

Power Cuttoff Every Time

Every time during summer there is power cut off in day and night. Even though so much load shedding is there still no decrease in monthly electricity bill at all. Meter still reads extra I would say then used amount of units. Atleast inform people prior to the load shedding at least people can be prepared and finish the work before this shitty surprise takes place. All the numbers of MSEB are out of service during this time. God knows they hatch eggs.
[email protected]
May 20, 2019

No electricity

We are facing load shading in this area is since many many years. Whoever be the winner of election, our area is never going to improve. Government is talking about electrification of India. Could you please first improve those areas which are already electrified but still no electricity? Today at 21 May 2019 at 2.49 am, there is no electricity.
[email protected]
May 20, 2019

No electricity

Too much load shading. Today on 21 may 2019, electricity is not there at 2 am. How do you expect working professionals to go on work tomory morning? Don't you have any mercy on people? Load shading in this hot summer and that too in the night is too harsh. You are not doing your work properly. Election gaya to sab seva band?
May 18, 2019

Bad service

Mseb peoples are doing nothing . Its 2 hours and still there is no electricity in sagarli area .its 2.oo am.
Roshan V Mehta
Apr 28, 2019


CONSUMER NUMBER - ############ (4708)

Respected Sir/Madam,

My Name is Vallabhdas Mehta, my meter is not working for my shop no.15 (Located at :- Taralaxmi 'A' wing, Vikas Complex society, Taki Road, Beside Amul Ice-cream parlour, Nalasopara East) and shop is closed from last 12 months).

I should only received bill of Rs.350 every month due to no usage and meter is not working and it show no display of meter reading.

I have informed numerous number of times about this issue and registered complaint on below details, but have received no resolution.

customer care center at 1912,1800-233-3435, 1800-102-3435 Please mail [email protected]
For queries related to your online payment transactions, please email [email protected]
Personally visited at both office (Achole & Vijay nagar)

What is issue to fix new meter, if not interested I will not pay any bills from now on wards. I was informed there are no meter available in stock, it is 1 year now do not make fool.

As genuine customer I am informing you again and it is request replace new meter and send proper bill, why you provide the stress to customer who pay there bill every month on time without any delay.

Attached is here bill and if required any help please call me anytime on 9987913593 / 8097888378. Please take quick action and replace meter, I am tired now going every month to office for manual reading and to create bill with Rs.350.
Awaiting for your quick response as soon as possible !!!!!

Vallabhdas Mehta


Yogesh Bari Tokepada
Feb 7, 2019

Loosen wires and tilted electric pole within main lane

I am complaining about loose electric wires and tilted support pole in my village (Gholwad Tokepada Taluka - Dahanu District - Palghar PIN 401702.

Repeated reminder to local department of MSEB by different persons from village but no action has been taken till now.

Loosen main electric wires has been so down on the way road that some it touches vehicle. every time we have taken care of those wire so that can not be break. many times it break wires and MSEB operators has join that. but no permanent action has been taken.

I hope by complaining MSEB department will take necessary action before any serious mishap happen.

Thank you.
dr rajendra jain
Dec 19, 2018


Date 20-12-2018
The MSEB office
Shahapur , Billing unit 4448

Ref- Electric ,meter installed in our factory premises in name of C Z CRANS & HOIST. Billing Unit 4448 Shahapur
Resected Sir
We bring to your notice the following discrepancies in meter installed in our premises at Plot no-32/1/A ,Asangaon, Shahapur .
1) We had purchased factory premises in year 2012 along with all constructed shed , machineries , Implements , Transformer and power connections .The factory is split in units over survey no-32/1 and 32/2.
2) There are two number of meters installed in factory premises . One in name of MARBO IINDIA FITANS – Plot no- 32/2, Village Asangaon . Consumer no-############ and Meter no- 055-MSEB 83981. The factory is not working at full capacity due to slackness and lack of orders .For the few orders we get We have been withdrawing power form meter no- 055-MSEB 83981 and have been regularly paying Bill for the same . Last amount paid was Rs18850/- date 24/12/2018 (Transaction Ref no-PHD6997137458) Bank Ref no- ############.
3) The second meter no- in the name of C Z CRANS & HOIST Plot no- 32/1A, Asangaon , Shahapur .Meter no-055-O0053378 Consumer no- ############. Enclosed Bill dated 14-08-2012 .The reading shows Previous 335 units and current 335 units .
Enclosed Bill dated 6-3-2018 for Rs 4310/- duly paid , showing the same reading units . Enclosed Bill dated 10-7-2018 where in due amount shown is 45740/- and it goes on increasing with due amount in bill dated 6-12-2018 shown as 112060/-.
4) Subsequently on inspection of meter it was noticed that the consumer number and meter number do not tally . They are both different . On making private enquiry we Learnt that this particular meter is allotted to Atgaon circle .
5) Subsequently your department cut the supply line somewhere in November.
6) Your department visited factory premises on 19-12-2018 to take away the referred meter in their custody but requested by our person at site not to do so until a proper investigation is done ..
Kindly clarify the following
1) We have not withdrawn power from meter no- 055-O0053378 Since the time we purchased the factory premises till date .
2) How did the meter reading spike from 335 to the present reading without withdrawing any power.
3) Why do the meter number and consumer number do not tally . Why meter allotted to Atgaon circle is installed in Asangaon factory ?
4) We have been regularly paying the bill every month from 2012 to march 2013 for amounts of appx 4500/- for which we were told that this meter rent , since you are not withdrawing any power.
We request you to look into these discrepancies, investigate and solve the matter . Until then the meter should not be dismantled and taken away to your custody.
Any action on contrary shall force us to take legal action against your department at your costs which you may kindly note .
Regards 9320022055

Authorized Signatory

1) Enclosed Bill dated 14-08-2012 for Rs2320/-
2) Enclosed bill dated 6-03-2018 for Rs 4250/-
3) Enclosed bill dated 6-12-2018 for Rs 111970/-
meher shaikh
Dec 7, 2018

Disconnection of Line inspite Of Payment done

Dear Sir Every month I am paying my electricity bill online before due date, than also they have disconnected my line without informing me , and today they made me run from pillar to post in the MSEB office taking my 2 hours , And they took again cash for connecting my line they said online payment we are not responsible , This is the way they give trouble to the customer , Sir My Complaint is to Mr Sanjeev Kumar CEO of MSEB , Kindly look in to this matter your people are troubling us a lot in the Office , They are very arrogant and in co-operative , Sir People sitting there were illetrate and this people are misusing there positions , My Consumer number is ############ And BU Number is 4755.

Disconnection of Line inspite Of Payment done

Madi Mike
Sep 29, 2018

Frequent Load shedding

We are residing in New Are Road, Dombivli east locality and are facing frequent load shedding problems of 3-4 hours daily since last 1-2 months.
Kindly look into this matter immediately and solve it as soon as possible.

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