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Consumer complaints and reviews about MTNL

May 18, 2013

Not providing broadband services and generating the bills every month

Dear Sir/ Madam,
We are using the broadband services(telephone number - 28010561) provided by MTNL from more than 2 years, and it happens on a regular basis that the connection works for a month and then for the next month no services are provided, even though the bills are paid on time. When asked for the reason that why is it happening they say that the cable got disconnected at some or the other place , and they have several other reasons.
But form Dec 2012 we are not at all being provided with the services and they send us a bill of Rs 729 every month. We paid the bill in Dec 2012 as well as for Jan 2013, but still they didnot gave us any services, we even called there customer care to lodge a complaint several times that we are not able to use the telephone and Internet services but nobody came to even check what’s the problem with the line.
Then we got the bills for Feb 2013, March and April also and we may be getting the bill for May also. They send the bills on a regular basis even though they do not give us any services.
We have send a written complaint to the higher authorities earlier also, they ask the nearest MTNL office people to come and diagnose the issue, but its of no use , as the Internet services do not work.
We are now fed up so much by MTNL services that we want to cut down this connection and give the telephone instrument and net service back to them, but they are not receiving it back as they say that first we need to clear all the outstanding bill amount for Feb, March and April then only they would disconnect the connection.
When we are not getting the services why would I pay the bills for that particular month.
Please we are fed up so much that we dont want any more services from MTNL and want them to refund our security amount and we wont be paying any more bills to them for the services that have not been used from quite a long time. We are highly dissatisfied with the services.
Hope we get a solution to this complaint of ours as soon as possible.

Christina John
Apr 28, 2013

Phone and Broadband not working

mlnl service is so poor, that i can't tell ... my phone no is 28014747 in najafgarh, my name is naresh kumar tehlan. last about one year in my phone and my broadband are not working properly and service,under ground wireing are so poor condition
Mar 25, 2013

Bill Payment

This is regarding MTNL's Bill dated 13.3.2013 for Telephone No.25071887 (CA No.2053331994). On 14.3.2013 I paid the bill online through my HDFC Bank Credit Card. Upon inquiry from HDFC I have been told that MTNL has claimed Rs.1059.24 from HDFC on 15.3.2013 vide Ref. No.077387. But MTNL is still showing this bill as UNPAID. I called MTNL on general number. They gave me a number of the area manager 25390955. This number keeps ringing and nobody picks it up. Please look into the matter and credit the payment to my account.

Mahendra Kumar
Mobile No.8826182427
Nov 5, 2012

Out going calls are barred

respected sir,

I am a dolphin prepaid customer, for two days all outgoing calls are not going. rest all of your services are working i.e, sms service and internet service. I even tried with other dolphin prepaid customers, still the problem remains the same. kindly look into the problem and oblige.
Thanking You.

yours sincerely,
Oct 10, 2012

Always Call drop out and week signal

I am using MTNL connection in delhi.I am watching since June 2012, Always calls drop out and very week signals on ground floor. The location is Laxmi Nagar, New delhi-110092. No solutiion after so many complaints. Very bad network at the above location. Please

You are kindly requested to take the necessary step on this.

We will very thankful to you.

Thanks & Regards
Lalan Prasad Sharma
Oct 10, 2012

Always Call drop out and week signal

I am watching since June 2012, Always calls drop out and very week signals on ground floor. The location is Laxmi Nagar, New delhi-110092. No solutiion after so many complaints. Very bad network at the above location. Please

You are kindly requested to take the necessary step on this.

We will very thankful to you.

Thanks & Regards
Lalan Prasad Sharma
Dec 7, 2011

Broadband not working since ONE MONTH!!

Disconnected long back ...now a happy customer of Spectranet!
Aug 18, 2011


dear sir,

i have trying 1500 no, but there is no action taken to my complaint.. my cell no is 9654171792 pls get in touch with me and find a solution to my problem.. i want wi-fi to be installed..
Jul 24, 2010

Broadband not working since ONE MONTH!!

Still nothing has been done so far and I am planning to disconnect the service now.

Faulty Telephone no : 26122859
Complaint Nos :64100863, 6460009910, 87228, 87970

Dr V k Mathur
Jan 25, 2013

not working broadband nd landline

dear sir,
my mtnl no is26416690 is not working since 10 days nd i had complain to mtnl customercare nd my complain no.is 320 bt there is reponse till date....
please take a reasonable step to solve my problem
otherwise cut my connection.

arihant generator
Dec 16, 2012

sim activation

I bought MTNL 1 month back(19 nov '12) and after 1 month it has not been activated. I have asked the retailer many a times, but he says the verification documents have already been submitted now talk to the company. Customer care says they have not received my documents. The thing is who will return my 150 rupees and also my ID just to ensure that some other sim has not been given away against my ID.
Nov 19, 2012

Landline Connection.

I called MTNL call center and booked a land line connection Someone from Goel Telecom came on 07/11/2012 and took Rupees 500 as booking amount gave me a slip with reference no. 53114062 and booking id : 45500071. He said I f I give hime some extra money (Bribe) my phone can be installed quickly. When i said I habe friends in MTNL, next day he said as per his sir I dont need to anything extra now it has been 17 days and my phone is still not installed. I have tried calling call centre, Dwarka MTNL manager on 01125074040 to complain, they gave me no. 01128041515. I finally called office of Sh. Sardar Singh AGM(OP&PG) on 01125457374 and spoke to some one but I dont know what else need to be done. MTNL employees dont know how to talk to customers and there is no place to complaint I want to lodge a formal complaint regarding all these, let me know how this can be done.
Aug 8, 2012

non recharge

i had recharged Rs 223/- two times on 4.8.12 in my mtnl no.9868073979 through credit card but this amount not credited in my mobile and debited from my credit card. txn no- 004401and order no.-44824420. so,please settle this claim.
Jun 30, 2012

telephone and broardband not working

Dear Sir,

My number 011-25362412 has not been working for last three days and the internet is also not functioning. Please do the needful ASAP.

Apr 17, 2012

suspension of telephone services, 011-26042175

Dear sir,
I have subscribed to the broadband service(26042175) of MTNL about few months back. While the internet service is running properly, telephone services has not been working since the installation.I have complained many times to the local enquiry and have also written to the regional office at Nehru Place. But so far, no corrective action has been taken. Therefore, at last, I am compelled to write to your good office. You are requested to kindly take necessary action in this regard.
I shall be very thankful to you,

Yours sincerely,
Bir singh
Asstt Professor,
Delhi college of Arts & Commerce,
(University of Delhi)
Netaji Nagar
New delhi-23
Feb 15, 2012

Always Call drop out and week signal

I am watching since 2011,Jan, Always calls drop out and very week signals on ground floor, then what heppen in basement.
the location is Prahaladpur Delhi Cantt Pin-110010 near palam railway station. No solutiion after so many complaints. Very bad etwork at the above location. Please

You are kindly requested to take the necessary step on this.

We will very thankful to you.

Thanks & Regards
Shyam Sunder
Dec 29, 2011

phone/broad band not working

over 15 day lapse phone/broad band not working at all . clomplain lodged but not rectified till now for the number-011-25366118
Dec 11, 2011

activation of some paid services without informing the customer


this is to bring your kind attention towards the unfair practices by the telecom companies, in this case it is by MTNL( a govt. organization). for past 2 weeks i am receiving a message on my mobile no.(9013726462) from mtnl that they are renewing some service at Rs. 7 for 7 days and by the same time 7 rs. are deducted from my account, this happened twice with me. First time when i contacted the customer care they started making excuses that server is busy, so we can't help you and second time they told me that it will take some time to deactivate the service.

so who is responsible for this menace to the general public, people have a deep faith in govt. companies & organizations and if they started doing such unethical practices then who is going to stop them.

so my humble request to you is to some strict action in this regard.

Dr. Subroto Das
[email protected]
Aug 1, 2011

for slow speed

dear sir
my no is 25051082 my D/L Speed is too slow plz up my D/L speed i
checked my speed in mtnl website here is the result....

morning : http://register.bol.net.in/mtnlportal/dsl/result.jsp?1127.03
Eve: http://register.bol.net.in/mtnlportal/dsl/result.jsp?1433.581
eve: http://register.bol.net.in/mtnlportal/dsl/result.jsp?1180.969

pls solve my problem ..

praveen singh negi
no. 25051082
May 18, 2011

no responce

sir, submitted for mobile portability from vodafone to mtnl . vodafone had stoped its seervice from 10.05.2011. since then no responce from mtnl, customercare is not responding properly . request for quick action . my mobile no is 9873346656
May 12, 2011

Not providing Connection

I am Ravish Arya from Nangli Sakrawati, Najafgarh, New Delhi 110043. I've applied for MTNL telephone and broadband (Triband combo unlimited plan) connection on 20th December 2010. They provided me a receipt with Customer Account no. 205331638. I brought that receipt to the lineman Naresh in the Telephone exchange of Najafgarh. He told me that the connection box is faulty and there is no way to provide you a connection. I met with the S.D.O of the same telephone exchange. He took my contact number and told me that he'll call me up after contacting with the concerned department. And he never called me up. This is my problem. Someone please help me!!!
May 9, 2011

broadband speed

I am having a MTNL Broadband Connection No. 27343302; I am facing too many problems like slow Browsing, DNS not pinging, cannot use phone and Broadband simultaneously. I talked many time on their customer care but still the problem is same, even I send a mail to MTNL people and the subject was If you have any shame then kindly rectify the problem which I am facing from last 4-5 months...
Apr 30, 2011

deduction of balance without information

I am a resident of dwarka and using mtnl connection(mobile service a.k.a dolphin).Yesterday i
received a msg that 20rs have been deducted from my balance because i
susbscribed an ipl score service.I called customer care and they said
right now they dont have any information regarding it and they asked
me to call next morning.After 2 hours i received same message and then
again they deducted 20rs from my balance.In total 40 rs were
deducted.When i called on 1503(there customer care number) one of
there employee gave me another number and didnt talk properly.Then i
called on 1909 .REPRESENTATIVE blocked all these kind of messages but
they are not returning my balance.Also still i am receiving unnecessary messages and they assured me that they have blocked this service via a text message.
I lost Rs 40 without doing anything and they are saying they will not return it back.
Mar 8, 2011

monthly rental for modem

dear sir,
i applied for the tri-band service provided by MTNL(MAHANAGAR TELEPHONE NIGAM LIMITED).
its been more than a year that i hv stopped taking its services..
i paid the bills regularly..but the service was very poor in quality,,the internet service provided in this plan was the worst ever i used...i used to lodge complaints many times regarding the same..now i stopped continuing with these products..the modem given to us by the company was on monthly rental paid..i have paid the rent for the same..n now the rent paid is higher than the actual cost of the modem..but the official are demanding to give back the modem as i m not taking their services now...now please tell me..is their demand genuine for taking back the modem...if yes than why..please tell>..
thank you
Aug 19, 2010

Inter net not working 28082248

internet not working since 05 Aug.2010Complaint no 68706101 dated 16.08.2010
all the same no improvement

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