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My Airtel App


Consumer complaints and reviews about My Airtel App

May 29, 2020


I paid Rs 399 online using "My Airtel App" for mobile no 9495040902. Though the money is deducted from my bank account it does not reflect on Airtel account as paid. No way I could get to talk to customer care of Airtel.


Oct 2, 2018

Transaction failed but money got debited

I was trying to pay my data card bill via my Airtel app. I recharged the wallet in my Airtel app and tried to pay the bill.however the transaction failed .but 1232 rs that I tried to pay got debited..and there is no transaction recorded in the app and also no SMS sent to my Airtel number saying the debited amount will be credited back..
I tried it again and same result and now I don't know about whether my 2000 plus rupees will be credited or not..
Very disappointing Experience..
I recommend not to use this app..
And all the complaint related mails are not opening in app..
There is no direct interface where I can write about the issue. I have given only predefined issue options!!

Transaction failed but money got debited Transaction failed but money got debited Transaction failed but money got debited

Ramya G K
Oct 22, 2017

Recharge amount not received

I have done recharge for my Docomo number by using my Airtel app amount got debited from the account but I'm not recieved any recharge

Recharge amount not received

Mar 20, 2017

Unaccounted Debit

I had initiated transactions to pay my electricity bill and the first time, I received a message from my bank confirming that the amount was debited, while the app showed no details of any transaction taking place.. Nor did the money get loaded in the airtel wallet... I had to make the transaction for a second time later...

What must I do to get my money back?

Unaccounted Debit Unaccounted Debit

Nov 30, 2016

Airtel’s Fake Offers on Mobile app and cheating tricks

Dear Friends,

Now a days, Airtel is chosen a new away to cheating subscribers who use My Airtel Mobile App. Be Aware of the offers displaying under “Best Offers For you”. Here is an experience to me.

I got populated an offer as “Rs257=3G/4G,28days + Rs257 Talk time.” in My Airtel App and I did recharge for the same. After the successful transaction, I got only Rs100 Talk time and 500MB as data. As I heard similar cases happened with others, I took these transactions screen shots and mailed Airtel this discrepancy, then Airtel’s surprise response SMS is “This offer is not applicable for your number” and given as Reference numbers CBNRV31128073028 and CBNRD31128072802.

As Priminister Modi Said Recently, Crores of common men and women have lived lives of integrity. We hear about poor auto-rickshaw drivers returning gold ornaments left in the vehicles to their rightful owners. We hear about taxi drivers who take pains to locate the owners of cell phones left behind. We hear of vegetable vendors who return excess money given by customers.
But these kind of bloody dishonest telecom firms (Airtel etc here) as I experienced are falling out of most integrity and purposefully cheat subscribers by giving fake offers on its mobile app etc.

Please beware of cheating tricks playing by Airtel and share it to all.

Airtel’s Fake Offers on Mobile app and cheating tricks

Amith Maruthy
Oct 2, 2016

recharge not done


I recharged my prepaid mobile number for rs. 150 using my airtel app on 25th spt 2016. But the recharge was not done and the money was not refunded back. Please recharge my mobile number or refund my money back to my account. Please find the details below for reference.

Tran Id : ############-CCAAIRTELIN

Ph No -9686580346


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