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Consumer complaints and reviews about NMMT BUS CONDUCTOR AND DRIVER

Jan 21, 2019

False information, rude behaviour

I boarded NMMT BUS NO.125 (MH43 H 5352) from Gandhinagar signal around 8.45am today. I asked for a bus ticket to Thakur Complex as I do everyday. The conductor of the bus yelled at me in front of more than 50 people in the bus and said this bus will not go to that bus stop, it will go from the flyover. Since I am a daily traveller of this bus I still asked him politely if that was an instruction given to him by NMMT. He again yelled on top of his voice and said if there is traffic he will use the flyover. I asked him if he made that rule as per his convinience or it was an official change of route. He again started shouting at me as if I was asking him to travel for free. I have never seen such rude behaviour by any public servant. He almost abused me and humiliated me in front of all passengers denying my rights.

Later he asked me for ₹3 change as the bus ticket cost was ₹53 to which I said I did not have change. The bus driver told him in Marathi"dont give him change even if you have it, give it to him in writing". I was bieng targeted from both of them. I later fetched out change and gave him money.

Even after all of this, the bus conductor had the audacity to instruct the driver to take the flyover and said "let him do whatever he wants to do".

If I had fall ti his level and answer him back I would have probably created a scene there or perhaps even slapped him and shut his mouth. But I feel there is an official way of doing this and hence I am using this as a medium for complaint.
If there are people like this in transportation then passengers will not feel safe at all and lose faith in all government services.

I demand within my rights for a severe action to be taken against the conductor and the driver. I will also be raising a police complaint for the same as I felt threatened.
I am attaching pictures of the conductor and his batch to make things easier for you. If the cctv in the bus is in working condition then you can also see the entire footage.

He should be suspended and his batch should be stripped off.

He has also given me a ticket which is barely printed and he has written with his own hand using pen with details of the bus stop to ensure I dont complaint.
I am not able to add the ticket and his batch photo due to file size.
My contact number is 9821591805 (Ankit Sarangi)

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