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Nokia Customer Care

India,
Jammu and Kashmir

Consumer complaints and reviews about Nokia Customer Care

User12556
 
May 3, 2010

Cheating

I ,Mrs.Kanchan Gupta resident of Jammu purchased an Mobile handset Nokia 5030 from the dealer M/s Bhushan Radios Jammu Bill No 13310 Dated 19/10/2009,worth rupees 1900.But unfortunately the said Nokia 5030 handset had an defect with its keypad. So,I went to the nokia customer care center EMM ERR Computers,1/B ,Municipal Market<near J&K Bank Bakshi Nagar Jammu Ph.No 2581080 ,to rectify my mobile keypad problem but the Nokia center official said me that the Keypad doesn’t come in handset warranty so un-willingly I had to purchase a new Nokia 5030 handset keypad for rs.450,with just one month warranty (written on the retail invoice ). But being an poor lady I was not able to afford such a price but I paid it.The said handset Nokia 5030 is still in warranty .The Nokia mobiles are already having warranty of 1year from the date of purchase. I request that kindly file an complaint against Nokia Customer Care and take an strict action so that in near future these Nokia Customer Care people shouldn’t cheat on poor people and also I want my money back which I paid for handset keypad. I have full faith in your forum.
Thanking You
Mrs.Kanchan Gupta
EP 536 Mohalla Jatkian, mob 9419665020

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