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Ola Cabs


Consumer complaints and reviews about Ola Cabs

Sep 28, 2019

Cancellation charges

Taxi booked from ola and not came after 45 minutes and I call driver so he said coming in 5 minutes every time but not came so I take another taxi reached on time and cancel the ride.
If customer is not came in 5 minutes so charge is started but driver is not coming so nothing will happen and cancellation charges also bear by the customer Why?
Sep 27, 2019

Ola Cabs

I have booked a OLA cab in advance for important medical appointment.
I received the message that, my cab is confirmed and received the cab details also.
But in the last minute, with out any intimation, cab driver called the booking, which has resulted
in missing my appointment.
I have tried raising the complaint via App, but it is giving me an error.
Have tried calling the Ola customer service, but phone no’s doesn’t work.
Hence reporting it here, hoping it will reach Ola’s attention.
CRN - 3600548125
Sep 23, 2019

Extra charge

His name is Amit raikwar he charged extra 100rs for one person cab ... and rude behaviour too
Binita T
Sep 17, 2019

Incorrect levy of charge

I had book a cab on June 8, 2019 and paid Rs. 770 in cash. Ola postpaid was activated in my account without my knowledge. Driver did not inform about Ola postpaid service and took the payment in cash. The amount under Ola postpaid is shown outstanding. I have been following up for reversal of incorrect charges since past 3 months over email, calls, messenger. The executives after listening and verifying the facts have repeatedly assured me that the amount would be reversed. But, there has been no action on this. There is repeated follow up calls and messages and explaining the same thing again and again is leading to torture.
Sep 13, 2019

No use of Ola money/wallet

I am facing very big issue with Ola services.

When booking Cab or Auto with Ola money,Booking ride will happen.
We call to driver to inform.He asks Ola money or cash.We say Ola money, drivers are not ready to come.

I request, plz take action on those drivers.
When we are in some urgency, Ola drivers playing big games.

I feel no use of Ola money/wallet.

Sep 13, 2019

Adding booking fee on ride

Regular rider of Ola, of late, booking ride added on my bill. Customer service guys says this is applicable for ride and rental.
I think its high time that app based cab services needs regulation. Penalties should be levied......
priyanka narwal
Sep 6, 2019

driver’s abusive behaviour

me and my 3 friends were travelling with ola me and one of my friend was droped at another place and 2 of my friends at another place.Driver asked them if they had hired me on rent for sex
i just want driver detalis i want to talk to him face to face .plz send me details of driver
Sep 4, 2019

Ola - Automatic activation of postpaid

Ola has automatically activated postpaid in my account and also activated some special membership thing, that I have no idea and has charged 500 in my postpaid account. I called the customer care and told them I didn't activate and they said only I could activate. I'm not ready to pay that 500 rupees and I have deactivated my account. Shame on you Ola. This is daylight robbery and you lost a loyal customer
Aug 31, 2019

Charged extra amount

Actual amount at the time of booking was 230 but driver charged me 340 on the name of toll.but he paid only 30rs toll.why is that so ? Is driver doing this in some unprofessional way ? Or I am not understanding ola rules ? OLA should take strict action on this.this happened with me second time.
Aug 22, 2019

Not responding even after booking

I have booked Ola cab from my home to Railway Station.
The first person whom I called had answered my call and he said that he's in and around my area also he said will be reaching within 10mins.. So I just waited for more than 20 mins but I didn't receive any call from the person. So I called him back and he attended saying that he has got another booking so he won't be coming..
Again I booked another cab using ola he also ended up saying the same way which the previous guy did..
I finally ended up in scolding..
This is the worst experience I have ever felt..
Kanu priya kanu
Aug 22, 2019

Charged extra amount

I was traveling from Ghaziabad to noida my bill was of rs 140 but driver charged 250 rs by saying that extra amount charged was for toll tax of my previous ride tht actually never happened in real, i never traveled to anywhere whr i had to pay toll tax and also ola would never let their customer go without paying toll tax and letting them pay in their next ride..he was a liar and unprofessional driver but i was running out of time to start any argument with him...ola should not hire such kind of unprofessional drivers who loot customers!! I request ola to Take strict action against him..
Driver name- rahul rai
Contact no. Driver- 639608096
CRN- 3479725195
Date- 22/aug/2019
Timing-11:18 am
Kanu priya kanu
Aug 22, 2019

Charged extra amount

I was charged extra amount in the name of toll tax when there was no toll tax actually paid by driver to anyone, cab didn't enter a different territory . Driver told me it was my previous ride toll tax pending amount , its impossible because ola would never let their customer pay their toll tax in next ride..i was shocked but running out of time to start argument with that driver. So ended up giving him extra amount but i want ola to take strict action against that driver who r looting customers , so unprofessional ..ola should not hire these kind of unprofessional drivers!!my bill was of rs 140 and driver charged me rs 250!!
Driver- Rahul rai
Driver contact- 6396080986
Shraddha P
Aug 21, 2019

Not coming even after confirm booking

I booked an ola auto to take me and my mother from hospital. Driver confirm booking and he is not coming even after 20 min then i called him he told me to come on gate of hospital.. i told him my mother can't walk to the gate that's why only i booked an auto. He told he can't came inside hospital if u have to go u came to gate or u can cancel the booking. If his mother get ill then also he will not go inside the hospital??
Date: 21/08/2019
Auto no. CRN 3476912182
Name of driver : Raju Gupta
Phn no. 9340656906
Aug 18, 2019

When driver is far away frm our location why he conf our booking

I was getting late for airport ur dirver conf wt me cumming in 5 min n then after i waited waited n called him again i came to know he way going to drop other customer nbthen after he said he will come it will take atleast 20 min if he is no on hire why he conf booking n wasted our time
Mho3 cp 5569
Rupesh 9594605226
Otp 5487
Rishavjot Singh
Aug 18, 2019

Cancellation charges imposed

I booked mini. CRN 3461126186 ola cab . But driver did not find exact location and I couldn't contact him, after sometime he cancelled the booking, and company imposed cancellation charges on me. I have no fault in it.
Savitha Hn
Aug 16, 2019


Hi Team,

I booked Ola auto from my location to restaurant. I told him to take deviation one cross before the destination. He asked 20 rupees extra fro that. In OLA it was showing 51, he took 70 rupees.

His name: Siddalinga
CRN 3453537570

HE WAS VERY RUDE WITH LADIES. These auto drivers are eating people money. You should take action on this. Customer satisfaction is important, but drivers are satisfying by eating passengers money. I never use OLA. Very bad experience.
Aug 15, 2019

OLA Uber

usually it provide good service but still there is some loopholes.

selvakumar rethnaswmay
Aug 14, 2019

Driver book cacellation

Driver book cacellation whay calate moneay me?
Aug 14, 2019

40% Fare Paid than the estimated Fare Shown

Well I know how ola make fool to their customer i have paid around 600 rupees without any reason to ola beggars bank till yet.

By Cancellations where you kept on waiting may be 20 30 40 minutes and you can not cancel the booking because you are salve of OLA the great company who has stolen idea of uber first now cheat indians. When you book the book time will show 5 min and drive may arrive in 20 30 min or later but you can not cancel the booking, If booking cancelled by OLA or by driver who will pay the money Customer.OLA is giant blood sucker and we should be bewar of..

For Example- I Recently had booking- CRN3433128199 Fare shown to me while time of booking was 408.and i had to pay 564 to ola i thought it may be some tecnical glithch. Rasied issue with ola they said everything is right and charges are correct. Not once servral times i got the same response.They said may be due to route change stcuk and traffic and some other reason, but that da ride was smooth, No Traffic jam no change in route and nothing was that day.it reveals me how ola thug people or cheat people and sucking blood and hard earned money from the people.

Steps to avoid ola is quickly uninstall OLA app and save your money and save your time. Rest if you not belive this today you will belive very soon, when your turns comes up.
Aug 14, 2019

40% Fare Paid than the estimated Fare Shown


One the pathetich company i ever seen is OLA,Full in arrogance thinking that running world class structure but actually its fare below than 3rd class.Time is not fare they will ke kicked away for their doings. I had many ackward experiences in period of last month which are actually blood boiling.

Mentioning 2 incedents which happend with me in last 2 weeks.

1- Pathetich ola is discoverd a was to cheat customer by not providing service in given time, and if you made booking my mistake than you have to pay cancelltion of 50 INR anyhow, Mistake or falut not considered and never enquired. Alwasy customer have to take hit.Last to last time i made 5 attempt to made booking and 4 cancelled by drivers due to they were not intrested to going that direction and i have to pay money of all cancellation where i was not at falut. They have not hired drivers they hired goons.

2- Recently i made a booking- My Booking Number is-CRN-3433128199. Where Fare shown to me was 408 while i have to pay 564 on the time to de boarding. which is approximately 40% higher than the quoted amount to me. I Raised a complaint and have word with ola people,they looks like robot and keep repeating false statements all the time.I would like to inform ebery one to go through the invoice MCD tax or toll tax applicable while time of entring to delhi or vice versa but they are charging both side toll. Base fare 60 usd while it should be included in First 20 KM Ride amt as per there aid and all. Well over all use auto use uber or any other services but never use ola, I had some rides with uber and if i compare uber is actually the parent company who invented. There drivers are decent cabs are neat and clean and fare most of time below than ola and never excced fares or say cheat people as ola usually do. Just uninstall the ola app may be they are stealing your provide informaiton too..
Kumar Sunil
Aug 14, 2019

Regarding not reaching to the destination and take off from the vehicle on the way

On 13.08.2019 at about 6.00 P. M, I had booked the Ola Cab bearing registration no. BR 01PG 2251 for Boring Road, Patna, Bihar to go to the Doctor for treatment of my mother. when we got on the car and started going to the boring road, the driver namely Kundan Kumar Pandey of Ola Cab, started going the wrong way. When I prevented to do it, he stopped the car on the way and started quarreling and canceled the booking on the way due to which the unnecessary money was cut from the Ola money violet. I had to hire another car somehow to go to the Doctor. This type of activity of the Ola driver is very painful to me. Therefore, I request to you to take appropriate action against him and refund my money Rs. 183/-which has been cut from the violate without reaching the destination.

Sunil Kumar
Patna high court, Bihar.
E-mail - Sunil. jha. [email protected]
Mobile no. - 9835476494
Kir. 1522
Aug 7, 2019

Ola Auto

Ola Autos repeatedly cancel bookings, for short distance or if the pick up or drop points do not suit them or if the fare is less. I booked ola autos thrice since last evening in nasik, and all three were cancelled by the drivers after enquiring about pick up or drop locations.
Aug 6, 2019

ComComplain against driver i.e drunk and driving

Dear Sir,

In reference to the subject, it is to inform you that today my sister booked ola cab from GK-2 enclave to Chaitain Jain Marg to G2, HG, Pratap Vihar, Gaziabad,, during the journey it was found that driver Mr. Sethi, mobile no 9654629089, Vehicle modle Micro white desire tour, CRN -3413365411, has drunk alcohal during driving, which is not tollerable to me.

In this regards and looking women safety please make complain against him and take necessary action as soon as possible.

The screen shot of the booking has been attached herewith.


Abhikash Choudhary
Cousin of Tanishka Sharma

Aug 5, 2019

Ola threatening

Ola is threatening me from the past one month for just an amount of Rs.1300. There was one on going complaint raised on ola for cancellation of cabs during my emergence situation. They don't solve customer problems but start threatening saying that legal action will be taken against me. Please take serious action against ola for troubling and torturing customers.
Aug 4, 2019

CRN 3406040444

It was a Bike CRN 3406040444. Zaid Asofwala came in an dropped me from Sardar Patel Domestic Airport terminal 1 to Sophos Panchavati -- But before boarding the bike the bike driver -- cancelled the trip and it showed as cancelled after checking.

He dropped me at my destination and charged what was coming up as charge before cancelling.

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