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Ola Cabs

India,
Maharashtra

Consumer complaints and reviews about Ola Cabs

adityakaushik.ak
 
May 29, 2019

Driver took OTP and asked me to de-board the cab without even starting the trip

Date of Booking: 27th May, 2019
Booking Ref No (CRN): 3122663471

The driver took the OTP and asked me to get down immediately. He wanted to complete his quota of trips in order to earn his incentives. He drove me less than 200 metres and OLA charges me Rs 99 for the ride. OLA has refused to refund the amount, not sure why. UBER on the other hand, keeps its customers on top of their priority list. They refund the amount as soon as the complaint is lodged without any questions - they trust their customers.
adityakaushik.ak
 
May 29, 2019

Driver refused to give me a ride after taking OTP

Date of Booking: 27th May, 2019
Booking Ref No (CRN): 3122663471

The driver took the OTP and asked me to get down immediately. He wanted to complete his quota of trips in order to earn his incentives. He drove me less than 200 metres and OLA charges me Rs 99 for the ride. OLA has refused to refund the amount, not sure why. UBER on the other hand, keeps its customers on top of their priority list. They refund the amount as soon as the complaint is lodged without any questions - they trust their customers.
Muthukumarit
 
May 26, 2019

Ola partner care

We recently take ola lease car and started to ride using ola partner app. First day itself continues ride without gab and we couldn't find customer destination after accepting. There is no option to go back to check customer details. There are not giving bonus also as they said and car is not giving milage we don know when diesel will get over. So two got stuck in some place in between rides and not able start car without help of workshop people. Just 4 days we completed and fed up with old. So we are like to continue partnership and we don know how to recollect our advance because they said we will refund after 60days. Please help us to get our advance amount immediately and support us to get out from blamed people.
Anonymous333
 
May 26, 2019

How OLA is Cheating its Customers

I take a cab everyday for work. Sometimes Uber sometimes OLA. Recently I booked a cab back home at 3.30 AM and booked a OLA mini. Everyday the bill for the same pick up and drop location is between Rs. 120 to Rs. 145. However, this time when I booked the cab the estimated fare was shown as Rs. 130 for Mini but at the end of the trip the total fare was shown as Rs. 322. There was no pop-up or notification that the fare has been updated and neither the route to the drop was changed. Since I pay only 130 approx for this ride everyday I and any normal personal who takes this cab would have cancelled. The ride ends I see the bill I called OLA no one answers for half an hour. It's already late so I pay the driver since it's not his fault and think I will sort this out with the OLA Customer Care. Upon calling the customer care again the agent informs that there is no supervisor available and will get a call back in 24 hours. The supervisor calls. I explain him the situation. From the first moment the supervisor starts explaining how I am wrong and the fare is correct. The supervisors words were and I quote "Sir the application did not capture the drop first and the peak price applied when you were booking the cab". Then I explain him again that I did not get the pop-up or notification that the fare has been updated. The supervisor again "Sir our application gives the notification so may be it's your mistake that you didn't see the notification". I again try and explain this idiot what happened but it seems that he is reading a script. But the response from the guy is that the fare will be the same I dont have any clarity on the issue and the system tell me that the application did not capture the drop first and that's why fare will be the same.

Moral of the Story - Even if there is a application error OLA blames the customers. Even if they dont have the clarity on the issue OLA blames the customers and charges extra amount and then blatantly denies to pay back even after admitting on call its application error which is not customers problem or fault. The attitude is simply arrogant and cheap (for a company that size).
The OLA app does not give the notification if the Fare is updated.

SO PLEASE MY FELLOW RIDERS , RECHECK THE FARE AFTER THE BOOKING IS CONFIRMED BECAUSE OLA IS CHARGING HIKED PRICE AND CHEATING THE CUSTOMERS BY NOT UPDATING THEM ABOUT THE FARE CHANGE. IF YOU TRY CUSTOMER CARE, THEY ARE SIMPLY HOPELESS AND USELESS.

TAKE CARE AND RIDE SAFE.

How OLA is Cheating its Customers

GKPanchal
 
May 26, 2019

charging cancellation fee when I have not cancelled

I am 75 years.
My mob no - 7600028273
You can judge how much I may be mobile savvy.
I landed at Ahmedabad airport.on 24th May 2019.
Tried to book OLA
First from mob no one call came and said are you asking a booking , said yes.
Again phone came you have not booked so I am canceling.
Said OK.
Again from another number phone came sir you have confirmed a booking, I said just now someone has canceled my request how you had my number.
He cut the phone.
Now i see that a meassage from OLA charging me Rs 50/-.
Sir let me tell yu this is harassment to a senior citizen, before we speak and understand your gujarati assent you are charging unnecessarilly. this happened out of language problem and low hearing because of age.
Please cancel this amount since
ramkumar73
 
May 26, 2019

Amount Refund

i was booked ola cab on 03.05.2019 at around at 4pm. the cab has been come to my home and the driver call my number. and next few minutes he does not say any information to me anf and he was cancelled my bookings without my permission.. and my amount should be debited of Rs.50. so kindly take action immediately without fail to the STUPID DRIVER AND REFUND MY AMOUNT TO MY BANK ACCOUNT.. IAM AWAITING.. IF IT'S NOT TAKE ACTION ABOUT THIS.. I SHOULD GO AND COMPLAINT TO CONSUMER COURT AS SOON...
Im sair
 
May 24, 2019

Abusive, harassment, agressive and threatening

HR 74A 5133.
This driver threatened me to beat me up and threw me out of the car when I told him to park where my exact location is. He seven have change and charged me extra. Third class service. Worst ever. I could have easily bashed him up instead I chose to file a complain here. If you don't take any action then this would create a big mess in the future for the company. OLA take action against him asap. I'm not requesting.
Amrita_jha123
 
May 24, 2019

Incorrect billing

This was happened with me 2 times on 14th May and 24th May both the times I have booked ola micro the charges was showing less when I booked the cab but latter on from my ola money wallet cab driver deducted much higher amount then the amount which is showing when I booked the cab, I want my refund as from Bengaluru Airport to ssvr sreenivasam on 14th May it was showing 857 amount and deducted amount is 1023 and on 24th May from ssvr sreenivasam to khata nagar 2nd stage Bengaluru the amount is showing to pay 856 but the charges which is deducted is 930 its almost around 250 to 300 difference from both the cabs charges I want refund...
Ankita Basu P
 
May 20, 2019

Anyone - Response from Ola?

Hi All

I have raised a complaint.
I would like to know if Ola Cabs responds to these reviews and any steps taken?
Help me with your experience.
Ankita Basu P
 
May 20, 2019

High Fare- more than what it was shown

@Ola
I had a ride on 6th May,2019 early morning from Electronic City to Bangalore Airport. When I booked it, it was showing 1186.
The driver changed a little bit of the route and it increased to 1470.
He asked me for petrol fare, I didn't want to quarrel and was in a hurry, so I have provided 500 in cash.
*Why should the passenger has to pay the petrol price?
Later I paid 970 by cash.

Now after the ride completion, I can see I have to pay Rs. 500 by postpaid- Why should I pay so much without any specific reason?

I tried writing mails and calls, but mail comes that my ticket is in incorrect queue and call number is wrong.
No way to contact you guys directly. I

I need a refund of 500 ASAP. Better to have a direct call. I will not pay another 500 by postpaid.
Ratan prajapati 1996
 
May 19, 2019

Driver denay

@Olacabs
This is pethic service by Ola it's really wery shame on you guys if you don't take care about your company so what you people continue your company please close it if u don't provide services
It's the 4th time repeat with me I have booked the cad and the driver denay for the picked he say am not interested to go the place where u select I request to you please close your cab service if you don't provide the services when we need and also the cancellation charges bare from us why we pay cancellation charge when cancel from your side
Shilpi3306
 
May 18, 2019

cab not arrived on time.

Today I booked a cab to ISBT kamshmiri gate.cab arrival time was showing 4mins but when cab didn't arrived after 15mins I called driver he said he was in CNG queue and will arrive in 5mins but didn't arrived even after 15mins then I took an auto but still missed my bus.
Cab no HR55AD6673
Driver saif Ali Khan

Highly dissatisfied with ola!!
jkquality
 
May 16, 2019

Double charged

Hi,

In spite of deducted money from post paid wallet , Again on driver demand cash paid , Please resolve issue

CRN 3063491108
Awadhesh1114
 
May 15, 2019

High fare charged than displayed during booking

Team,

I frequently travel to T3 departure IGI new delhi.

This in ref to 12:09 PM ₹ 285. Micro•CRN 3068389408.

I was never charged for toll parking because that is charged during arrival .

But for me it was charged at departure which is a fraud case.

Pls refund my rs 150 ASAP
Raghava chary
 
May 14, 2019

hit by an accident

I was hit by an OLA cab registration number TS 10 UB 4665 from backside and he argued with us,as i warned him that i will to OLA he replied as give complaint i don't mind.He behaved very rudely and rash driving.
Chirag Sahu
 
May 13, 2019

Left trip midway

He ### left us in between of trip and thus also costed us for that particular distance and thus we need to book a new one and so it costed us more loss of money and i being a person care for money and i lost my money bcoz of you guys and totally your mistake and thus demands the compensation for my loss asap
stop this faking business OLA please stop such nonsense.
Chirag Sahu
 
May 13, 2019

Left trip midway

My driver left the trip midway and also charged me for that particulat distance and hence need to book other and thus leading to loss of mkney i need my compensation for the mistake occured totally by your side and thus will be agressive on this....STOP THIS DISGUSTING THINGS
Monaasun
 
May 13, 2019

Ola driver worst behaviour

I booked ola cab on Sunday may 12th morning 10.30...i saw driver arrived ur location but i cannot see the car...i called driver where r u? He said " i reach in 5 minutes and where u want to go" i said the location and cut the call. Immediately he cancelled the trip. I call and asked him he said i was waiting for 7 minutes...i surprised and asked him " just now i called and asked where u r and u said u come in 5 minutes". But he is not listening to my words.. simply shouting for no reason. Till now my mind is full of depression. I uninstalled ola app. Why will ola management do? Answer is nothing...thats y i didn't mention about booking details. My small request is please tell ur drivers not to ask drop location, its really irritating. They ll come where they feel comfortable which is too bad
Monaasun
 
May 13, 2019

Very depressed by ola driver

I booked ola cab on Sunday may 12th morning 10.30...i saw driver arrived ur location but i cannot see the car...i called driver where r u? He said " i reach in 5 minutes and where u want to go" i said the location and cut the call. Immediately he cancelled the trip. I call and asked him he said i was waiting for 7 minutes...i surprised and asked him " just now i called and asked where u r and u said u come in 5 minutes". But he is not listening to my words.. simply shouting for no reason. Till now my mind is full of depression. I uninstalled ola app. Why will ola management do? Answer is nothing...thats y i didn't mention about booking details. My small request is please tell ur drivers not to ask drop location, its really irritating. They ll come where they feel comfortable which is too bad
ramesh kolanthara
 
May 13, 2019

Seriously Unhappy Customer

Ola Cab related issue!
Have received an Invoice for Ride CRN3056386549. A ride which was canceled by the Autorickshaw driver. In fact, the horrific fact is that the driver forced me to get out of the Auto which was taking me for an officially confirmed booked ride. The driver just stopped the auto and abruptly asked me to get out of the Auto. The shocking fact was that there was no interaction, no altercation, no discussion, no reason at all for this driver to flatly force me to get out of the Auto. To top it, he was absolutely rude beyond imagination.
I fear for the lady passengers who travel in these kinds of Rides that Ola Cabs have enlisted.
In fact, when I happened to look in the reviews of passengers of Ola Cabs, I was mortified to read the same kind of experiences faced by so many other passengers. Apparently, Ola Cab is taking the passengers for granted. Using this service that they provide just to make money and do not care at all for the genuine passenger's discomfort and safety.
How could a driver ask a customer who has booked a ride be asked to get out after a few km rides? How can Ola Cab charge the customer? Have such rude drivers on their rolls? How can Ola Cabs be associated with such unruly drivers? How can a lady passenger face such a situation? Are the Ola Cabs drivers not sensitized on dealing with customer/passenger?
What action will Ola Cabs take? Or this will be one more complaint which they would arrogantly disregard?
Why should I be charged Rs 38 for this ride? For all the inconvenience caused Ola Cab should be apologizing to me rather than charging me for this traumatic experience.
This should stop! I demand an explanation from Ola Cab for this intolerable behavior of the Auto driver. Please do understand that I am a frequent user of your service.
AJ_RAUSAN
 
May 10, 2019

OLA Driver abandoned trip midway

Ola driver abandoned th trip mid way out of his ego. I FACED HUGE CHALLENGE AS IT WAS A STRANGE PLACE. The worst thing is Ola has not taken any action even after reporting the complain. The Ola cabs are not trustworthy to use. #STOPOLA.
aparna dixit
 
May 6, 2019

Cancellation by driver

I booked ola cab on 5th may around 7 a,m, for travel from Pune to Mumbai on 6th May at 7:30 a,m, I received the confirmation immediately , On 6th May , I received the message giving details of the driver who subsequently called and even confirmed pick up at 7:30, Generally, ola drivers reach 10-15 minutes earlier of the scheduled time ; but since I received no such call from te driver till 7:22 , I checked my mobile only to see that a message was sent on 7:06 a.m. informing that my ride has been cancelled (?) without giving any valid reasons for the same. Surprised and shocked , I tried to contact the driver Mr Rathod on his no 8951580684 ; he first didn't pick up the call , and 2nd or 3rd time he picked up and gave an abrupt reply that he won't be coming. I wanted to know the reason how can he cancel the ride at the 11th hour on his own by just dropping a message and not even showing coiurtsey to call for informing the customer in time. I tried 9 times to speak to him again ; but nor once he picked up the phone . I had to reach Mumbai for an important work by 11'o clock ; so had to book another cab in a hurry and that too by giving higher charges. Uber driver was very prompt and, reached in 10 minutes , But in all this last minutearrangement, I could not reach Mumbai at 11'o clock.

I am really surprised with this business sense(?) of Ola cabs. When a customer is paying almost 5 times of the bus fare only to ensure timely and comfortable journey , how the driver irresponsibly can cancel the ride on his own thereby putting a mental and financial stress on the customer at the last moment. The cab was booked one day in advance , So why no suitable driver was arranged in 24 hours? If Mr Rathod was not willing to come , why did he accept and even confirm the ride one hour before the scheduled start of the journey ? I even tried to contact ola customer care ; but there also no one was present to attend the call. Such irresponsible behaviour is seriously condemned and I demand compensation for causing the unnecessary mental and financial burden on me. Henceforth , Bye bye to Ola ,,, You have lost faith in you ...Very shameful and disgusting .

Aparna Dixit
Mumbai
hari tiwari
 
May 5, 2019

1 ride double payment

Ola cab driver already receive payment through phone pay but driver again payment received case means 1 ride double payment. Driver name is nitin ishwar wasnik micro rides veh no MH31FC1639. Please reply and my payment back.
Sathishpkb
 
May 3, 2019

CANCELING BY DRIVER MULTIPLE TIMES

I'm regularly using Ola Cab's and lot of times driver's are cancelling my booking but.i'm not getting any message for their cancellations. When Ols is charging money for us when we cancel, Ola has to pay some compensation to us when our booking is cancelled by Driver's. Also, we should be getting message when driver's are cancelling our booking and now a days charges are too high.
Pratibha 68
 
May 2, 2019

Cheating

Ola is cheating ppl they are not showing estimated bill sometime and if you book than will pay 3 times .
Be careful

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