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Onida

India,
Tamil Nadu

Consumer complaints and reviews about Onida

HEMAMALINI E
 
Nov 15, 2017

MAIN BOARD

SIR,
WE REGISTERED A COMPLAINT ON 05/10/2017 AND YOUR SERVICE MAN CHECK THE TV 50 INCHES LED ONIDA AND SAID THAT MAIN BOARD HAS THE COMPLAINT WE HAVE TO GET A NEW MAIN BOARD AND THE COST OF IT RS.8000/-WE AGREED AND ON 25/10/2017 THE SERVICE MAN SELVAKUMAR MECHANIC (CELL NUMBER - +91 98947 97639) BOUGHT A BOARD WITHOUT ANY BILL & ANY PACKING AND ASSEMBLE THE MAIN BOARD TO THE TV. GOT THE PAYMENT RS.8000/-FOR THE MAIN BOARD AND DID NOT ISSUE ANY BILL.WE ASK FOR THE BILL AND SERIAL NUMBER OF THE NEW BOARD FOR THE TECHNICIAN AND MANAGER (PRAKASH - +91 93677 67717)OF THE SALEM BRANCH DID NOT GIVE ANY RESPONSE. THE TV IS ALSO NOT WORKING IF WE CALL THE TECHNICIAN OR MANAGER DON'T GIVE A PROPER RESPONSE.
PLEASE GIVE US NEW MAIN BOARD OR REFUND OUR MONEY RS.8000/- PLEASE GIVE US REMEDY AS SOON AS POSSIBLE.

REGARDS,
E.HEMAMALINI
9500689599
9944118600
GANGULYTAMAL
 
Nov 14, 2017

COMPLAINING AGAINST NEGLIGENCE OF SERVICE REQUEST

i had launged a complaing regarding my AC service 15 to 20 days before. the complain number is-1710G056380145. after 3 days a person came checked and told that FAN MOTOR is damaged. but after that they are not receiving my phone and did not came to repair or not reply me by phone or message.
After that i made another complain for the said problem, the complain id is-1711G056380028. on 10th November. but till today there is no response from your side... when i called customer care they were saying they were not sure about the matter.
i cant understand what is happening, if i knew it befor i did not buy this product.. such a bad customer service...
Pushkar sinha
 
Nov 5, 2017

Onida TV complain

Dear sir,
I purchased Onida led HD 42 inch on month of November 2016, still TV is in warranty period.i raised the complain to customer service after 2 weeks technician attended and forwarded complain to Onida TV service centre for urgent need a TV accessories.but till date there is no solution,we are trying to contact customer care but number not in service.
My details
Pushkar sinha
Mobile no- 908801065
Thank u
SP81
 
Oct 10, 2017

Service center emails bounce, bogus CS

I sent multiple emails to all the email ID's listed on Onida site, both my brand new AC's don't cool, the Onida service guys who took their own sweet time to respond say it is how it is, but if I call an independent inspection agent he says gas is low in the new unit, I don't understand how this can happen but I've forwarded multiple emails to all the email ID's listed for Onida on Google and surprisingly each and everyone bounce back, call center folks hang up, there's no track of customer communication anywhere, no proof, I think its a deliberate step by Onida to waylay users as there is no complaint communication record with the customer, its very annoying and irritating as a customer who stayed loyal with Onida and bought brand new units, for prospect owners, beware Onida CS is bullshit and will give you heart aches, there is no way you can escalate, better stick to some other brand where you are used to getting proper responses. I don't know how existing customers handle their Onida products. Phew.
Gungun282257
 
Oct 9, 2017

ONIDA Cheating its Customers by selling defective Air Conditioners

ONIDA Cheating its Customers by selling defective Air Conditioners

To,
The Department of Consumer Affairs,
Government of India

Subject- ONIDA Cheating its Customers by selling defective Air Conditioners

AC Model Number-SA125TRD
Serial No-3C53650001767
Dealer-Vasanth & CO.
Dealer Address-No-50, South Usman Road, T.Nagar, Chennai-600017
Dealer Contact-044-24365363
Customer Contact-9962887070
Customer Name- Gautam Gupta.
Date of Purchase-12th March, 2016
ONIDA Complaint Reference-1710G466380111
Consumer Forum Complaint Registered- 461610

I Purchased ONIDA AC on 12th March 2016. First time cooling issue occurred due to Gas leakage around 6 months after date of purchase. Now again the same problem has occurred on 9th October 2017 and I have been calling customer care for the same. Now my product is 6 months out of warranty and again cooling is not happening at all. This is embarrassing for me and I have lost trust with ONIDA. This is second time happening in the last 1 year and ONIDA must replace the product or refund all my money.

I have escalated to customer care but ONIDA executive told me that they could not fix the issue without money as my product is 6 months out of warranty. What a cheap response from ONIDA.

Looking forward for your help and intervention.

Thank you.
Regards,
Gautam Gupta
Mobile Number- 9962887070
Manikandan sundararajan
 
Oct 8, 2017

Tv not working

Recently I bought ONIDA android TV From flipkart. After one month remote not working properly then i informed to service people and got another remote after one month. That remote also not working now a days (Menu and channel change button not working). Before one month my TV screen displayed as empty then i registered the complaint to customer care. Almost one month gone but still i did not get new Panel for my TV, Daily I am calling to madurai ONIDA service people. Everyday i am calling to service center, they are telling story. upto now i did not get proper response from them, I am very frustrated due to this. It is the new TV, I bought recently. When this issue will be resolved? Otherwise refund my money or change the tv.


Problems :-

1. TV Panel (Android TV display showing black screen)
2. Remote (Two buttons not working)
neha110088
 
Sep 5, 2017

Washing NOT WORKING

Maine bht bdi glti krdi jo aapki company ka product lia. Even iti br calls kiye h iss no. Pe 01139889000 pr no response. Also sales man YOGESH, pcb lekr gya hai 21 aug se and abi tk machine wese hi khrb pdi h.... 

Even shkl se bhi gunde lgte h iska no. Hai 9268686887 br br calls kro iss pe toh wo phn off krdeta h kbhi kbhi toh kisi or ko forward krdeta hai.... Ese bolega jo krna hai wo krlo mn dekh lunga tumko... .... He even won't have any manners how to talk to a person 


Ab toh relatives bhi ese bolte hai ki arey onida hi lena tha isse better toh or koi companies ki le lete...... 


Ya toh aap repair krake do jo bhi faults h isme unko thik krwao ab.. Already 15 din se upr hone ko h..... 

Wanna esa hi rha toh meko consumer court mei report krni pdegi aapki company ki..... Baad baaki aapke service man yogesh ki toh report krwa hi rha hu mn...... 


Now I'm requesting you do something needful otherwise I have to face some strict action against this issue which is disturbing me from the last 2 weeks...... 


And also give me the details of the salesman so that I'll complain..... 


Also whenever I'll call in your costumer care... They were be like... Sorry sir I'm not able to help you this time.... 


Mere friends kehte hai onida service achi nhi chlti.....aap humare ghar aakr wash kro n humare products dekho n iss company ke products purchase krke dekho...... 


N sir humne pay kia h koi EMI ya LOAN pe thodi hai ki aap log ese behave kar rhe ho...... Mn toh yeh bhi kehta hu ki jo PCB lia h wo khrb hi de do aap repairing bhi nhi kr rhe ho... ......agr ita hi difficult task hai aapki company ke liye toh fir q chla rhe ho is company ko...... 


Mera registered mobile no. 9818239198 hai.... (Rajeev Chopra)
swadesh manral
 
Jul 27, 2017

new A.C not working

I bought new split A.C just before 15 days.now it is not working.it bwcome bad.how can it possible ONIDA a.c will become bad just in 15 days.i m very shocked to use ONIDA prodeuct.i have complaint bot no response from ONIDA side.i want to change that AC.
with regards.. Name - SWADESH MANRAL adarsh colony vill and post chilkiya Ramnagar distt Nainital uttarakhand.
mobile number 8755329555
Satyam_21
 
Jul 17, 2017

Issues in availing services

I raised a complaint on 10-July 2017 for onida ac related with the compressor of the ac was not starting, I called multiple times and spoken with Umang, Narendra, Rajiv, Maria/Marry, Naresh of no of care executive, however, no one was even able to guide me at the right direction.

After doing multiple calls I got the number of faridabad service centre, I spoken to the person and explained him about the issue and time since I am following, but the person was owning a different attitude and said that he will arrange a visit tomorrow and the charges for service is 800, for gas filling is 2850 + taxes, I asked him if gas is available then why you will do gas filling though without acknowledging my statement he said this would be the charges.

Please confirm why would I pay for a thing which is available already and if gas can be leaked at the time of changing or repairing the compressor then it should be you responsibility to fill the gas as the same was available.’

Complaint # 17072126380087


Awaiting for your response.

Regards,
Satyam
8285856878
ashokkumar1977
 
May 25, 2017

WASHING MACHINE BOARD PROBLEM

I have brought onida washing maching at one of the top dealer at Chennai in the month of 01 May 2016. But after five months from the date of purchase there was problem in board. The technician who came as changed board but it was used one, even though the product is at warranty, the technician confirmed that this was the board given by the service center. But the same was not of use the same got failed the next day during the wash.

Once again I called the onida service center and stated the problem they have given the complaint number 17021536380545, the complaint was registered before 5 months from the date of this mail. But no one turned up till date. I was following the service center for the past 5 months. Once fine day when I called the service center the have confirmed that my complaint has been closed. I was really shocked to hear without rectifying the problem how can you close the call. The said in rude voice to raise a new complaint as they old complaint is closed and cannot do anything.

Hence I raised new complaint with the complaint no bearing 17041536380091, even after raising a new complaint there was no response one fine day they technician came with a used board again and said as my product is in warranty period why are you change the used board which the heart of the washing machine. I was not happy and rejected that offer, attached board photo for reference. Is this what the Onida service center is all about selling the product to customer with no service nor spare parts available.

Disgusting customer care and service by onida. Now the warranty period is over till now there is no answer from the service center. I will not recommend any one for onida product in my life henceforth and I will tell each and every one I meet about the problem I face and make sure that none of contacts nor my relatives are known person to warn buying onida product.

Unable to attach the bill and the used board photograph which was shown by the technician.

Regards
S Ashok Kumar
98418 48642
Sumitkapo
 
May 21, 2017

New AC not working

Bought an AC from onida in February, used it for the First time on 5th of may, didn't even last one day, hasn't been working since then, almost three weeks since then, the complain is pending with Onida and they're refusing to replace the product.
Complaint no is 1705H306380093.
Amit dhankhar
 
May 18, 2017

onida LED TV

Sir,

I have bought ONIDA Smart TV 31.5 before 7 months. with in 6 months the LED not working.

I have raised a complained .

But so far i have got solution from the ONIDA service provider.

My complained no is 1704f836380017.

I am totally dissatisfied with your service. My friends said that buy samsung sony. but i have bought ONIDA because of indian product.
Service of this company are so poor.i ntake a ligle action otherwise u replace it or repaire it soon
gomathirajkumar
 
May 18, 2017

washing machine board spare not available in onida

Dear Sir
I have purchased onida full automatic sparkle model washing machine from 4 years back. now it was repair due to electronic board problem. our area onida service centre not able arrange board. so please help to check and advise.

if you have any doubt please feel free to contact me 9789532227.

Thanks and Best Regards,
Gomathi Rajkumar
vellore
SaranrajS
 
May 4, 2017

Remote issue

Sir,

I have bought ONIDA Smart TV 31.5 before 4 months. with in 4 months the remote not working.

I have raised a complained on 07-April-2017.

But so far i have got solution from the ONIDA service provider.

My complained no is 17041536380077.

I am totally dissatisfied with your service. My friends said that buy samsung sony. but i have bought ONIDA because of indian product.

Please send the remote to me otherwise took your TV too.

Regards,

Saranraj S

9500776569

Virugambaakam
prachi71
 
Apr 28, 2017

unsatisfactory, ridiculous post service

Yesterday buyed onida ac 1 ton from authorize dealer, as i want to install it on urgent basis i asked the dealer to do urgent delivery. I got delivery within 1 hr. At the time of booking dealer didn't tell me that i should do installation from company only (paid), i receive calls from company for installation i asked them are they able to do the installation on the same day, but they replied will check and tell you. I didn't get any reply from them, so i arranged installation from other ac installation agency. After that dealer & company person are calling me continuously and telling me we will terminate your warranty as you have not used our installation service.

What kind of forceful statement is this, it was your duty to inform customers that you have to install from our company itself though we are charging you extra for installation, to avail warranty.

Such kind of hopeless and rude service is not acceptable from reputed brand like Onida.
anjnee
 
Apr 20, 2017

BRAND NEW AC not cooling

Bought two new AC 1.0 Tons in October 2016. Now when started using in April 17, found no cooling. We contacted customer care several times but to find new complaint number every time. No body has come for service or even to see what is the issue. This is the case when the AC are in warranty.
VERY POOR SERVICE ....PLEASE DO NOT BUY ONIDA PRODUCTS.
sivalingam A
 
Mar 22, 2017

Regarding AC Not Working

AC NOT WORKING PROPERLY AND VERY BAD SERVICE
We have bought an onida AC 2 years back and it is not working properly. the remote does'nt work properly.the subordinate who never picks up the call or come back with the missed call.

Give me a solution!!!!!!!

Very very bad service!!

I will never recommend any one to buy this AC WITH SUCH A POOR SERVICE.
verghesedinesh123
 
Mar 18, 2017

new washing machine not working

The product was bought and it was found defective. i made a complaint (1703A246380073) on 11/03/2017 and a second complaint (1703A246380122). My wife has just given birth to a child and I have bought this machine for her but as it's not working she has to do all the manual work which is very painful. Please for the sake of humanity come and check the machine and if it's not going to be repaired please provide me with a job sheet so that I could return the product. It's been more than a week since this machine is lying idle. Please sent someone for checking and mending. It's a request. my address is K402; river residency, Dehu Alandi road, Moshi MAHARASHTRA 412114, and an alternate number is 9168659363.
bujji129
 
Mar 6, 2017

not respand our team

I Purchase Onida tv Before 3 Years but not working the day some problem compliant 25 days before costumer care but not responding till date
so please appointed good team
and improve good service & good business
your hyderabad service center team is very very bead
K.Balachandran
 
Mar 4, 2017

Onida 32 inch Led tv complaint

Onida LED NOT working within 1 year
Hi,
This is K. Balachandran.
My mobile no is 9944102593

I bought the 32 INCH LED Android Onida TV in Sundar radios agency at Nagarcoil on last September 2014.
with in 1 year TV Display got repair. (Which is mentioned by your technician)

I am totally disappointed with your service support.

I booked complaint in 12-08-2016 .
Technician came : Mr. Paulsamy
Still issue not solved.

From your service center technician Mr. Paulsamy and other technician came to my home to get the tv on dated 14.08.2016.
They said mother board problem and it will cost Rs.7500 and they get Rs. 400 in advance.
They taken tv before six months and they give it back in dated. 03-03-2017.
without repairing.


I am expecting proper response and immediate reply on this....

Regards
K.Balachandran
9944102593
Aralvoimozhi.
AMITHHR
 
Mar 3, 2017

VIDEO NOT COMING ONIDA LED TV

WE ARE FACING PROBLEM FROM LAST TWENTY DAYS AND YOUR TECHNICIAN HAS VISITED AND TOOK THE BOARD WITH HIM AND CAME BACK AFTER 8 DAYS AND DIDNT FIX THE PROBLEM.( FORGOT THE TECHNICIAN NAME HIS MOBILE NO:9481443796 AND HE IS FROM VIRAJPET KODAHU) AND HE IS NOT RESPONDING PROPERLY AND NOT EVEN FINDING THE EXACT PROBLEM. ITS BEEN ALREADY 20 DAYS FROM NOW, KINDLY RESPOND AS SOON AS POSSIBLE.

AMITH
AKSHATHA NILAYA
VENKATESHWARA LAYOUT
KUSHALNAGARA
KODAGU
MOB:9980955302/9448582004
ajoykb
 
Feb 19, 2017

No response of the complaint

Complaint.. Please check the trailing mail from ONIDA...

ONIDA office had acknowledged our complaint on 10th regarding the repair of the Onida Microwave..
Today is 20th.. if ONIDA takes 10 days to respond, that speaks of the incompetence and inefficiency of the company.. anybody will think twice to go for ONIDA products second time..

Its very unfortunate... immediate actions should be taken for the complaint and also against those who are incompetant...

A K Bhattacharya
e-mail - ajoykb@ihmcl.com; ajoykb@gmail.com
Mobile – 07042669566; 09425014566

On Mon, Feb 20, 2017 at 8:21 AM, Suchitra Banerjee <banerjee.suchitra@gmail.com> wrote:

---------- Forwarded message ----------
From: Onida Website <support@infiniteit.biz>
Date: Fri, Feb 10, 2017 at 8:10 PM
Subject: Thank You for contacting Onida.com
To: banerjee.suchitra@gmail.com



Dear Suchitra Banerjee

Thank you for contacting us. We have received your message and we will get back to you shortly.
kaarthe
 
Feb 14, 2017

Onida LED NOT working within 5 month

Hi,
This is Karthick Rengaraj.
My mobile no is 9841159962
I bought the 50INCH LED Android Onida TV in Sathya agency Guduvanchery on last August 2016.
Within 5 months now TV Display got repair. (Which is mentioned by your technician)

I am totally disappointed with your service support.

I booked complaint in 23rd jan .
Still issue not solved.

Technician simply came and said I will order TV display,once display arrived we will replace.

After that there is no response and no visibility about when issue will resolve.

I am expecting proper response and immediate reply on this....

Regards
T.Karthick Rengaraj
9841159962
Urappakkam.
nagalakshmi1
 
Feb 6, 2017

TV not working properly.. Zero response. worst TV ever

I bought tv on november 2016. But not working from jan 2017.. i raised many tickets... but i did not get any response.. worst customer care and televison.
sumitmanocha
 
Jan 22, 2017

Disgusting Service and fake commitments_Need replacement now

Hi Team,

I am frustrated and annoyed with the false commitments from the engineers, service center employee (Nave en) and there manager those number is 9350982390.

I have purchased this LED tv for 40,000 in 2016 January, but from 2016 July I am been calling to the customer care for my complaint of remote.Remote was replaced but engineer from onida opened the TV and changed some back panel buttons. From then I am facing a massive issue in TV. Sometimes TV display goes off and audio is there and there is no issue with the AV terminal. I requested for replacement and there is no resolution to my solution. Manager Said every think will be resolve till 10th January 2017 but now no one is ready replace this LED TV.

I call manager on 9350982390 he allways says I am in hospital I cannot help you. Although he is not providing any backup person number who can assist me with.

LED is not working properly.

My Registered number is 9999442032
Complaint register number is 1701g656380146

Thanks
Sumit
9999442032

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