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oyo

India,
Karnataka

Consumer complaints and reviews about oyo

ergauravcs
 
Mar 14, 2019

Worst Hotel Service , Extremely Pathetic

Hi OYO Team,

Since I started working , I had a dreamt of taking my family on a nice vacation , I got the chance most recently and was planning for the same for more than a month. I was super excited and had planned each and everything (every small item). However, THANKS to your pathetic support and highly irresponsible behavior , everything got ruined. The best experience that I had imagined turned into a nightmare , something which I would never ever forget. I had already booked my family flights via Yatra and was getting a good 50% off on a reputed Hotel , however I chose OYO , thinking it would be the best , but it was the biggest mistake of my life.

To give some context, my parents visited me for first time in Bangalore and I had Booked Moriz Hotel in Marathahalli , this is listed as premium hotel , hence I chose the same. However, it turned out to be the biggest blunder , reason being forget any premium service or any luxury , the hotel couldn't even provide basic service. All through 3 days , there was not a single drop of water in the washroom. To make matter worse , bed linen was not changed until last day evening , dustbin was overflowing with garbage and the same was not cleaned until I reminded them 6 times for the same.

This was by far the most horrifying and pathetic experience of my lifetime , and inspite of my repeated calls to OYO Support , not a single help / assistance was provided to me , instead I was harassed and asked to provide medical proofs by your Guest experience manager Helan Pathak. I have on call recorded , in which the Hotel Manager informed the OYO Guest experience manager , that their is not a single drop of water in the hotel , still no solution was provided to me. All I was told was that Oyo ground team was not reachable and best i could get a call back (which I never got till date in last 5 days after check-out). Furthermore , the Hotel manager kept telling the Oyo Guest experience manager , that he has informed OYO AGM as well about the issue, and even further check-ins have been blocked. I was astonished to hear , that Hotel manager had the audacity to say , that earlier water tanker used to come for Rs 500 , now it is coming for Rs 1000 and they don't have any water available in the whole property. This was said on record to your Guest experience manager and still no resolution or action was taken. As you can listen in the attached call recording , I was forced to beg for water and still there was no outcome.

I had planned lot of stuff , but everything fell out of place because of this. I had planned a early morning visit (at 6 am) to Nandi Hills but there was no water in the washroom owing to which I had to cancel the same , then I thought of taking them to Bannerghatta national park at around 10 am , as the hotel staff promised water in couple of hours. At 10 am , water started coming and my father for bathing and just after 10mins the water was again gone. When I complained Hotel staff , they said water will be there in 15 mins, I told my father to wait for 15 mins in the washroom, however when there was no water still (after 25mins) , I called Oyo and Hotel staff informed them , that water wont be there for another 1 hr or so and they cannot do anything about it. Finally , I had to arrange a mineral water can of 20L and provide to my parents , by then My Father had already spent more than 1hr in the washroom. I spoke to Oyo captain and he promised to call me back after 10 mins , however I didn't got any call. You may refer my call logs in the attachment.

In the evening I again called Oyo and explained all the problems I was going through , unfortunately my problem was not heard and it fell on deaf ears.

On 10th my Parents had a flight to Shirdi and I requested each and every single person , from Hotel manager to Oyo Captain / Support (I even spoke to Hotel owner), but no resolution was provided to me. I had merely asked for some water so that my parents could bath and go to Shirdi . However I was told that Oyo ground team was not reachable , to make matter more worse I was asked to provide medical proofs .

I had a kid travelling with us and she has Asthama , due to such unhygenic conditions , she developed Viral fever and was vomiting repeatedly , due to which she had trouble breathing, I had to go a middle of night and purchase nebulizer for her. Further, seeing her condition , I had also planned and cancel the whole trip and book a return flight rightaway (which again I had to cancel , as she couldnt travel in such conditions). All this costed me more than Rs 50,000.

Can you even imagine the pain , I have gone through, can you imagine , planning every small thing for 1 month long and then seeing everything fall apart.

When I made a booking , I was promised 4 things by Oyo :-

1) Complimentary Breakfast

2) Free Wifi

3) Clean linen

4) Hygienic Washroom

As you can see, the promises have not been fulfilled and I haven't got a single call from Oyo regarding the status on the complaint I raised. Instead all of them have been marked as resolved.

Can you please help explain :-

1) How are you planning to proceed with the complaint I have raised? What has been the status so far on the same?

2) Why I shouldn't go to consumer court and File a lawsuit against your firm, for all the unbearable pain and agony you have caused to my dear ones. I spoke to National consumer forum helpline and they suggested to file a case against your firm.

3) On my repeated calls , I promised to Oyo Captain and support , that I'll make sure you realize the suffering you caused to me. I have already suffered a lot of emotional and financial loss , due to this and I promise and swear to god , I'll go to any lengths and make sure , the concern is heard .

Please take this as a notice , I am already discussing the issue with a lawyer and would file a lawsuit against OYO soon. Further communication regarding the same will be communicated shortly via POST.

Thanks a lot for all the misery you caused to me , I have promised myself , I'll make you pay for all the pain you have caused me , no matter whatever it takes.

Please refer attachments for more details, as you can see I have called multiple times and spoken for 40+mins, still never got any solution, and instead my problem was marked resolved without even informing me. Also, refer the call recording in the attachment, in which you can see the tremendous pain I have gone through , Thanks to you and your team.
Amritpal singh dalleke
 
Sep 5, 2018

Regarding rooms service

I had book the rooms by oyo at subh sai hotel banglore
It was my worst experience in my life the staff
Behaviour was roudly i will never ever book rooms
Through oyo nor i said any one to book rooms through
Oyo its only motto is to earn money by customers
& no need to provide any services to there customers
While asking plates for food they ignore to provide
Any plates as they said the food is from outside
And we dont entartain u
If such kind of service provide by oyo than i will not prefer any one to book rooms through oyo

Regarding rooms service

OYO Rooms
 
May 11, 2017

Re; REFUND OF CANCELLATION AMOUNT

Dear Suresh,

We apologise for any inconvenience caused to you. We checked the details with regards to your refund and we reached out to the payment source, the same amount has been refunded in your source account. We have also sent you an e-mail regarding the same, request you to please check and acknowledge.

Thanks
Team OYO
[email protected]
 
Apr 29, 2017

REFUND OF CANCELLATION AMOUNT

Sir,
On 11.04.2017, I have cancelled Booking No.XWSO2571 regarding accomodation at OYO Premium Behind Majestic Railway Station, Bengaluru.
A mail was sent to me regarding cancellation and it was informed to me that the Refund Amount of Rs.8,959=00 (Rupees Eight thousand nine hundred and fifty nine only) will be refunded within a maximum of 14 working days.

However even after lapse of 18 days, the amount was not refunded, which is regrettable....

I request you to please take immediate action for refund of Rs.8,959=00 at the earliest....

Thanking you...

Regards....

Y.Suresh
9849621345
[email protected]
OYO Rooms
 
Feb 20, 2017

Re: bad service

Dear Mohammed,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Thanks,
Team OYO
mohammed770
 
Feb 19, 2017

bad service

I had booked a room from oyo my confirm booking No DGFD5290 for one night in the name of my friend S Mondal. Around 1800 hrs he reached bangalore i accompanied with him to hotel silicon H earth after reaching there the receptionist told us against these number there is no booking in by hotel. Then we tried with OYO customer care 4038416804 after trying for 03 hrs at around 2230 hrs we connected and got the hotel mobile number. It is surprised to see that same hotel was booked. When we asked why he denied earlier. he replied in very rude manner it is the fault of OYO you contact there. Again when we contact oyo customer care replied sorry for your inconvenience.
I just wanted to asked who is responsible for 05 hrs which i spent on road side. Can a sorry finish this story, no one want to take responsibility.

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