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Oyo Rooms

India,
Punjab

Consumer complaints and reviews about Oyo Rooms

prernaguptaofficial
 
Sep 12, 2019

Regarding refund of my amount

My issue is regarding an oyo hotel booking on the date 15th August,2019. My booking id is VKLG2395. When i went to the hotel it was locked and the manager told they can't open the hotel at that point of time. I called oyo and asked them to refund my money, they told me that my refund has been initiated. But even after a month they have not refunded my amount. When i call customer care, they say that my refund has been completed and I need to talk to bank. I went to my bank 2 times but they are saying that they haven't recieved any money. I am seriously fed up with the OYO staff. Even my oyo app is showing that my refund has not been completed then also they are arguing that they have completed the refund. I want some serious actions to be taken against OYO.
OYO Rooms
 
Oct 6, 2016

Re: not refunding money

Dear Abhishek,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Kindly share your booking details or contact number. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
abhishekbhandari
 
Oct 5, 2016

not refunding money

Hi I have booked the room in goa with 24hrs cancellation money refund policy with oyo rooms and due to some reason I have cancelled my booking within 24 hours but they have deduct my whole amount 5700rupees and not refunding my money plz help and suggest further...
abhishekbhandari
 
Oct 5, 2016

non refund of money

I have booked a room in goa with policy of money return if booking cancelled within we yours but they are not reminding my amount plz help

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