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paytm

India,
Karnataka

Consumer complaints and reviews about paytm

User349531
 
Jan 14, 2012

did not got the refund amount

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [email protected] We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.

Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.

You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html

Should you require any other assistance, please send us a mail at [email protected] You may also watch our videos for more information: http://vimeo.com/33272839

Best Regards,
Paytm Customer Care
[email protected]
User349531
 
Dec 6, 2011

No refund has been reflected in my account after 8 days

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [email protected] We are available 24 hours on all 7 days of the week to

resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs.50 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html

Should you require any other assistance, please send us a mail at [email protected] You may also refer our online help videos at http://www.paytm.com/faq.htm for more details

on our refund process.

Best Regards,
Paytm Customer Care
[email protected]
User527795
 
Aug 8, 2011

non recharge of mobile

I have recharged my mobile 9827507569 on 08 Aug 11 for FOUR hundred rupees. money has been deducted from account but mobile is still not charged 200+200=400
User525600
 
Aug 6, 2011

non recharge of mobile

Please recharge my cell no i have done recharge of Rs. 200 dtd 06.08.2011 through net baking.Cell no. 8962823401

please check and recharge the same.Ref TRANSACTION COD E no . IG 61540293

Please inform the status of the above on [email protected]
User349531
 
Jul 29, 2011

Recharge unsuccessful

@Ramy12 We have reviewed your transaction and your refund has been initiated.

Please contact us directly at [email protected] for further assistance.
User512624
 
Jul 28, 2011

Recharge unsuccessful

This issue is addressed by paytm team amount is being refunded.

With Regards,
Raghavendra
User514403
 
Jul 26, 2011

Recharge unsuccessful

I too have been cheated by PayTM for BSNL Recharge Rs.55. Until now I was not been credited. How can I get my money back. Anyone please help me.
My Transaction details:
Order Number : 2924378
Registered User : 9492534284
Mobile Operator : BSNL
Mobile Number : 9492534284
Recharge Amount : 55.0
Payment Mode : Net Banking (ICICI Bank )
Transaction Date: 25-Jul-2011 09:17:46 AM IST
Mohd Atir Siddique
 
Jan 11, 2013

Recharge failure

I was a very regular user of your site until I got this issue which have completely shaken my faith. My recharge for Rs 100 failed but money was deducted from my account. I mailed your company several times and everytime they asked for my account statement which I sent 4 times,but its been 22 days and I have not got my money back. When I put up my complaints on you Fb page they asked to check my mail and now they have blocked me from posting. Sorry to say but reply with automated mails does not amount to "customer care". Now hopefully a person will reply to this post and I will not get automated reply here too.

ticket #100524112
ticket #100525688
ticket #100528563
ticket #100528424
Order Number :- 62298799
Registered Email- [email protected]
Registered Mobile number- 9868011159

And also please someone tell me how to remove my account from your website,your so called customer care service needs a lot of reforming.
zinat
 
Nov 27, 2012

Recharge unsuccessful

Yesterday (26.11.2012) I have recharged my Vodafone number 9833937754 through PayTM, following are the details of transaction. Unfortunately my account is not recharged but amount is debited and recieved message from my bank (Corporation Bank), but no confirmation from Paytm and Vodafone. Paytm shows the order status as payment in progress, How much time will it take to process? And there may be an issue because I have done only one recharge but paytm shows three order status and amount deducted from my acount is for only one recherge. Please do the needful at the earliest or refund the amount.

Order Number : 57916880/57915401/57914610
Registered User : 9833937754
Mobile Operator : VODAFONE
Mobile Number : 9833937754
Recharge Amount : 222.0
Payment Mode : Net Banking (Corporation bank )
Transaction Date: 26-Nov-12
User834644
 
Sep 30, 2012

recharge is not done fund is deducted

Dear Sir/Madam,

On 18/09/2012 i was try to recharge TATA photon data card through my HDFC
Bank credit card no.################ amount Rs 200 two times but that time
amount is deducted to my account & recharge is not done so kindly refund my
amount.

order no.017554 claim date 19/09/2012
order no.029668 claim date20/09/212
kindly refund that amount ASAP.

Regards,
Shashank kumar Singh
Mob:9341282037/9036114763
Aaronsubba
 
Sep 26, 2012

How to get my money back from paytm

I had recharged MTS Mblaze by Rs 799/- through net banking but recharge was failed but my money has been debited from my account. how can I get my money back from paytm. Please help me.
9783840423
 
Sep 14, 2012

REFUND MY CASH AMOUNT

Sir
i added paytm rs.1000 one thousand but reduce my bank account rs.1000 but not recived balance i call this no.08088841833 &09886738809 this say atm account no.and atm password no.
my id [email protected] my no.9783840423
User807612
 
Aug 21, 2012

not get recharge

I did a recharge of 151 special recharge of BSNL to my no 9483020398, my order no is 46322205, but i didn't get this recharge not even i get any message of recharge to my cell,then i contact to paytm and their executive (Saurabh) said to me that your transaction number for BSNL is 1222499942 and it is successfully done , then i again call to customer care of BSNL and they said this transaction has been failed along with one more transaction id 1222499665 , means paytm tried two times and both times it was failed now i again write to paytm and told my situation, but again the executive(saurabh) said your recharge is successfully done, after this i again write mail but now the paytm executive neither giving reply to my mails and nor they refund my money please solve this issue and refund my money as soon as possible.

Rohit Gupta
sarojk6
 
Apr 18, 2012

Paytm Does not make refund

I have problem with following transaction.
My mobile number is 9913319214 and registered email id is [email protected]
Details of transaction to be refund.
Date: 11/04/2012
Order no.: 35120288
Details. : Recharge of Rs225 for Reliance Netconnect+ number 9328384442
Amount: 225INR
I have not get either recharge or money. Everytime I get automatic response. Paytm is only cheater. Do not use their service.
PAYTM IS FRAUD. THIS IS SCAM WEBSITE AND THIS SHOULD BE SHUT DOWN OTHERWISE THERE WILL BE EFFECT ON THE TRUST OF E-COMMERCE WEBSITE.
User711241
 
Apr 9, 2012

Failed to recharge my no but balance cut of from bank

Hi,

I have recharged rs 180 to my vodafone no.8095809615 through internet banking using paytm site and I get no confirmation massage from paytm site that my account has been recharged, my balance cut off from my account but my account does not recharge

I would be glad if CC fofum takes some action against Paytm

Details: Bank bill
BIL/307927501/mob recharge 180/PAYTM.COM-IND-K

Regards,
Ranjoy
8095809615
jigar134974
 
Apr 2, 2012

recharge not my accunt

mobail no 9586511228
user mo no 9904934867 idea
amunt 10
sbi net benkig
smartbrowsing
 
Feb 21, 2012

Recharge unsuccessful

Todayday (21.02.2012) I have recharged my Videocone number 9080264358 through PayTM, following are the details of transaction. Unfortunately my account is not recharged but amount is debited and recieved message from PayTM team, but no confirmation from Videocone. Please do the needful at the earliest or refund the amount.

Order Number : 18925759
Registered User : 9042712761
Mobile Operator : VIDEOCONE
Mobile Number : 9080264358
Recharge Amount : 395.0
Payment Mode : Net Banking (City union bank )
Transaction Date: 21-Feb-12 10:26:47 AM
User643827
 
Jan 7, 2012

did not got the refund amount

sir on 3jan2012 i have recharged to mtsblaze of rs 698 through the paytm website from my savingsbank a/c netbanking the status of recharge is failure and also the amount is debited from my a/c the order numder 13450211 so enquire and credit ma amount
User620884
 
Dec 2, 2011

No refund has been reflected in my account after 8 days

PAYTM RECHARGE FAILURE AND MONEY HAS BEEN DEDUCTED FROM ACCOUNT

This is the 7th day I have been waiting for the money to get reflected in my bank account. I have already wrote more than 10 times to paytm care. But whoever handles my request will get back to me with the same response "kindly contact bank".. as they have insisted me I DID contact bank and the reply was that there has not been any pending transactions from paytm to my account. They told me to tell paytm so that they can initiate the refund process once more. But the thing that make me angry is that in the beginning, when I wrote the mail first time, I told paytm care to give my money back through paytm cash balance and not through bank account. Why the hell they initiated the process to my bank account. That means they purposefully do this , so that we will forget about our money after feeling tired... anyways the order number is 9743653. Kindly give me my money back. I am fed up with paytm services and customer care. Give value to your customers and not money.... okay???

And I do not want to hear any more excuses like," its beyond our limit, kindly contact bank, etc etc".. okay... I need to get the money back immediately... if not I will be forced to file a complaint to the concerned.... this is the last chance I am giving you.. because I have lost my patience.... and my message to paytm users... don't trust paytm until and unless they provide better servioe and customer care..try to implement a 24 hours working customer care phone number.... as I have already quoted my order number is 9743653.... I look forward to your reply...

if you want me to mention the ticket numbers, I will do that... please resolve my issue, I do not want any empathy or sympothy from paytm side.... just give me my money back... I won't rely on paytm till I get the refunded money... if you are not going to resolve this like before, then you will have to face serious consequences.. I am damn serious about this..

The date of recharge was 25th Nivember 2011 and today it is 3rd December 2011... i can't wait anymore
User523696
 
Aug 4, 2011

non recharge of mobile

I have recharged my mobile 9538097252 on 01 Aug 11 for one hundred rupees. money has been deducted from account but mobile is still not charged.
User512624
 
Jul 25, 2011

Recharge unsuccessful

Yesterday (24/07/2011) I have recharged my bsnl number 9482862522 through PayTM, following are the details of transaction. Unfortunately my account is not recharged but amount is debited and recieved message from PayTM team, but no confirmation from BSNL. Please do the needful at the earliest or refund the amount.

Order Number : 2901816
Registered User : 9482862522
Mobile Operator : BSNL
Mobile Number : 9482862522
Recharge Amount : 55.0
Payment Mode : Net Banking (Bank of India )
Transaction Date: 24-Jul-2011 11:47:42 AM IST

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