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Rajasthan State Road Transport Corporation


Consumer complaints and reviews about Rajasthan State Road Transport Corporation

Anand Kumar
Dec 14, 2018

Polluting environment

I am on a Volvo bus of RSRTC whose scheduled departure time is at 11 am from Jaipur to Delhi.
This complaint is regarding the driver of this bus who after finishing the bottled waters is throwing it out of the window.

First of all the bus started at 11.40am from Narayan Circle. There is no timely departure of this bus and even the depot authorites said that at 11 am the bus starts at depot. Why is then the departure time on the ticket written as 11 am? Respect everyones time. Delays due to traffic are not in our hand but atleast timely departures is what RSTRC can aim for.

Regarding the incident of bus driver throwing the bottle out of window when I confronted the driver at one of the rest/refreshmnet centres he was casual in his approach and said 'yes i threw it out so what'. This reflects the poor attitude of your drivers and unawareness towards cleanliness. Secondly these flying bottles can cause accidents for trailing traffic. Are there any trainings conducted for your staff for such aspects?

Please take in mind that Rajasthan is popular for its tourism and December is the time when foreign tourists also travel to this part of the world. I hope each of us can be good ambassadors of our country and behave as responsible citizens.

Date of journey : 14th Dec, 2018
Volvo Bus Reg. No. RJ14PD7484
Scheduled departure time: 11am

Anand Kumar
Mob. No. 9212082872
Apr 22, 2011

Very poor management,behaviour with csutomers

it is about the behaviour of staff of rajasthan rodways.it happened with a lady passaenger she was standing in a tijara depo bus which coming from udaipur to alwar via bhilwara.when she got seat no 1 MLA seat.a man come with his family and say to lady to stand up and conducter also support the male passenger while on ladies seat two gents were sitting.is only mla seats is imp for rajasthan roadways.it is a misbehave with a lady passanger.is the man was seriously mla or staff got comm from him?what say our govt and higher authority of rsrtc?
Jun 18, 2010

Very poor management,behaviour with csutomers

I am writing this complain sitting at Bikaner House for past 3 hours.I was forced to sit coz there are no buses available before waiting for 3-4 hours , no matter what time you reach.This is same scenario on most of the days and especially weekends ( Friday onwards ).When RSRTC is aware that there would be rush on these days then why don't they take a precautionary step to arrange for more buses to give comfort to their passengers.On top of this they will issue the advance tickets for these days to other passengers who might not even travel on these booked timings.And what about hundreds of those who reach there at the last moment in the expectation of a bus at earliest possible.The time that we wait here for is more than 75 % of the journey time.and the arrangements made for booking counters, taking tickets, the waiting hall all is pathetic and bring disgrace to this corporation's name.There is no box / book for complaint , no senior authority is present and the old people who give the tickets are so slow and so rude to give any information to the passengers.Government should not take things lightly just becoz no one is complaining about this kind of treatment.Plz take the corrective measures before its too late.

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