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Rao Travels


Consumer complaints and reviews about Rao Travels

Nov 14, 2016

Poor coordination, Worst experience and fake commitment..

Me with my wife had booked a manali-kullu trip from delhi last month. Really a worst experience I ever had in my life. While booking the package they promised us like they will arrange transportation for all of our local sight seeing there. But it was a fake commitment and had to pay extra money for local sight seeing. The informations in website is fake, in package on third day a trip will be arranged up to Rohtang Pass and back, but they were refused to give this and asked me to pay extra money. Entire tour coordination was absolutely zero, called many times to office to get the number of drivers and for quiries. But the reply was unsatisfied and the taxi people, hotel people everybody was asking money from us. Hotel arranged was not near to the town and it was in a weird local area. While return from kullu to delhi they informed us to wait for a bus in bhuntar airport bus station and told us seats were confirmed. But when bus arrived they said seats are not booked and were not in any list. We were so much tensed and I had to call travel agency again and again. The rao travel is running with few brokers, staffs doesn’t know anything. When I called several time one ms sonia picked the call and she asked me to contact one broker Mr. Thyagi for bus, and another broker Mr. Saurabh/Mr. Deepu for local sight seeing…

Guys, I will never recommend anyone to book through rao travels and giving them “0” rating.

Poor coordination, Worst experience and fake commitment.
Kishore 8145
May 15, 2016

After harassment by your service I am sending complain it to you..

I with my wife, mother and 6 children booked tempo tour with accomidation for 5days i.e...7th night to 14 thwith inr 71000O in RAO TRAVELS HYDERABAD.but the firstday i felt ashamed with lodge recipcinist very bad atmosfear and taken another room that night and 8th morning i contacted your iffice in delhi and get hard experiance that for your money you will get like this experiance and renewed my packege IN RAOS TRAVELS DELHI. to inr 100000, ( its not inxldes 7th night which i was taken rooms wiyh ny cash)after recieving total money we got a very bad service by you, first day we travelled agra and got normal rooms and second day night we travelled mussoorie by you guide lines and reached mussoree at 4am and we got no rooms as we contacted several numbers if rao travels thay didnt respond up to 8.30 am i along with old mother and with small kids stnded on roads for that time and second day we didnt get rooms until we contacted several times calling you in dif phone nos..in haridwar, finally we got the same rooms in delhi (rejected by first day night)and the same behaviou if lodge staff even they didnt puck up my luggage, as i said pick up my luggage want persons they said you are not a person pick your luggage uour self.like many experiance i up set my tour . an planned excited journey got ruined by the travel agency .. VERY BAD EXPERIANCE FROM SONIYA AND SREENIVASA RAO GARU.. THANX
Nov 18, 2015

Complain against Rao Travels

Sent: 16 November 2015 13:30
To: 'srinivas@raotravels.com'

Subject: Harassment by your bus service .


After harassment by your bus service I am sending complain it to you..

I with my family had booked two tickets for Rao Travels’ bus for dated14th of November for Agra trip , We have got allotted seat number 23 &24 through online booking.
& started the journey with my wife with my two years old baby.

But we have not got allotted seat together in that bus. They have shifted us to separate seat one is the back seat & another is middle in the bus.

I have requested to them that we are with family having a 2 years old baby , it’s difficulty to travel separately as managing small baby is not easy by a single person as baby is not feeling good .

When I have called up to the complaint number (9643439050) which is given on ticket got very rude behavior & they said to us you have to journey separately on same bus & don’t call us again & again so rudely they said“ Aisai hai karna padega safar ”
than they stopped to pick the calls.
I was not alone who have faced this issue. There is some other groups in same bus have got this issue. It can verified by the other passenger.

Our an planned excited journey got ruined by the travel agency ..

Ticket Details –
Journey detail – Delhi to Agra trip ( Agra fort, Taj Mahal, Mathura Mandir)
Date of Journey- 14-Nov-2015
Fare- 2070
Seat No- 23 & 24
Boarding : Sarita Vihar at 6:40
Phone number of pickup guy- 9911639999
Bus No- DL1PA8190
Booked by Site - http://www.raotravels.in/

I am going to complain it to consumer court for compensation against the harassment as our an planned excited journey got ruined.

Faisal Jawed
Jul 29, 2010

Unethical Practice

I had bad time using Rao Travels for my Annual vacations. The below email written to them is self explanatory...! Do not take Rao Travels.

Even after so many reminders, calls and speaking directory with their MD Srinivas Rao. They did not take any actions.

To: srinivas@raotravels.com, rao@raotravels.com
Date: Wednesday, 26 May, 2010, 12:49

Dear Mr. Srinivas Rao

I had booked Delhi-Manali-Delhi bus ticket from your head office on 20th May-10 wide ticket no. 10527 for three seats with my family. We were under impression that Rao Travels being the reputed travel agent will suitable to plan vacations with my family. The date of journey was 22nd and 25th May-10.

There was not issue while traveling from Delhi to Manali on 22nd May-10. We had gon through horrible time while coming back from Manali to Delhi on 25th May-10 as my ticket no. and seats allotted were not in the list in any of the Rao Travels bus operating that day from Manali. I tried to coordinate with your Delhi office and City Heat Travels with following person over phone several times but there no help from anyone.

Mr. Manoj, City Heart, Manali Ph. 09218521781

Ms Sonia, Rao Travels, Delhi Ph. 09810950536

Mr. Bablu, Rao Travels, Manali/Delhi Ph. 09218550093

Mr. Tiwari, Rao Traels, Manali/Delhi Ph. 09250908845

We were not helped/informed seat nos or bus no by City Heat Travel in Rao Travel buses. We personally approached all the Rao Travels buses parked in Aloo Ground in Manali to find out if any of the bus has our seats reserved. There were no details available about our ticket no and seat nos. and we watched all the Rao Travels buses leaving in front of us without allowing us to board. I had to hire private taxi by paying Rs. 6,500/- to return back Delhi as I had to attended to my work urgently.

I request you to please arrange to refund the ticket amount of Rs. 2,775/- as the ticket remained un-used as we were not booked in any of the Rao Travel bus returning from Manali to Delhi on 25th May-10 evening after making advance booking from Head Office of Rao Travels.

This has been a nightmare for us to travel with Rao Travels

Thanks & Regards

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