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Renault India

India,
Delhi

Consumer complaints and reviews about Renault India

RAVINDER SINGH RANA
 
Apr 23, 2019

HORRIBLE EXPERIENCE FROM RENAULT BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)

HORRIBLE EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)
Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA

Apr 8, 2019
BAD EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)
Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 22, 2019

MISBEHAVED, ABUSED, JOB NOT DONE BY RENAULT BENCHMARK JALANDHAR (POOR GRIEVANCE REDRESSAL)

BADLY TREATED BY RENAULT BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)
BAD EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)


Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 19, 2019

BADLY TREATED BY RENAULT BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)

BAD EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)


Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 18, 2019

ABUSED, MISBEHAVED, JOB NOT DONE BY RENAULT BENCHMARK JALANDHAR

BAD EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)


Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 17, 2019

JOB NOT DONE, ABUSED, MISBEHAVED BY RENAULT BENCHMARK JALANDHAR

BAD EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)


Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 15, 2019

MISBEHAVED, ABUSED, JOB NOT DONE BY BENCHMARK GROUP - SERVICE CENTRE JALANDHAR

BAD EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)


Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
Vmontadka
 
Apr 13, 2019

Duster issue

My car KA05MS1100 is giving continuous issue but unable to fix it. Initially hear was getting stuck in first gear which they changed the synchronizer.
Later steering had issue which they replaced it. They mentioned clutch is weak so I changed the clutch to new. After that clutch started giving sound which they identified as sleeve cylinder detached which they fixed. Now I again I get the same clutch sound and they are in the process of changing the clutch peddle. Not sure how I can trust my car anymore. My car is still under warranty and I don't want to spend few more lakhs to challenge it. Pls give me a proper solution to it or compensation so that I can be of peace of mind.

Regards
Vishwas
9980003545
RAVINDER SINGH RANA
 
Apr 13, 2019

RENAULT AGENCY - BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)

BAD EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)


Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 12, 2019

EXPERIENCED BADLY DEALING WITH BENCHMARK JALANDHAR - MISBEHAVED, ABUSED, JOB NOT DONE

BAD EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)


Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 11, 2019

NOT GOOD EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 10, 2019

MISBEHAVED, ABUSED, JOB NOT DONE BY BENCHMARK JALANDHAR

BAD EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)


Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 10, 2019

MISBEHAVED, ABUSED, JOB NOT DONE BY BENCHMARK JALANDHAR

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 9, 2019

HORRIBLE EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 8, 2019

BAD EXPERIENCE FROM BENCHMARK JALANDHAR (MISBEHAVED, ABUSED, JOB NOT DONE)

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders
Quote…
Rakesh Kumari Sharma
1:49 PM (48 minutes ago)


to me, In


Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....

Some updates of my communication with Benchmark Jalandhar
- you people are taking this episode / issue in a very easy manner
- you keep yourself at my shoes and re-think about your explanations
- I have spent one day + fuel (to and from) Ludhiana - Jalandhar
- your people misbehaved, abused and job not done
- how can it be possible for me to face such bad / ill-mannered people???
- moreover, you are backing such type of ill-mannered people which is an another issue
- this is not the explanation
- you are running away from taking the responsibility on the blunder done by your people
- also, it's surprising, people like you at such an higher posts, backing such ill-mannered people who have no sense of how to deal with the customers
- there is lack of proper training on humanity, courtesy, workmanship and technical know-how
RAVINDER SINGH RANA
 
Apr 5, 2019

Horrible Experience with Benchmark Jalandhar - Misbehaved, abused, job not done

01.04.2019
Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.

CURRENT UPDATE .....
Reply from Benchmark, Jalandhar after 9 (Nine) Gentle Reminders

Quote…
Rakesh Kumari Sharma 1:49 PM (48 minutes ago)
to me, In

Dear Sir

Greetings!!

With the reference of emails and reminders shared by your good self, we would like to apprise you once again that required explanations have shared with your good self telephonically and email by undersigned and top management of Benchmark Motors.

Rest your request to terminate the Denter Mr. Narinder Singh cannot be fulfilled, as per our investigation there were some misunderstandings in reported concerns which has been clarified as per recent communication.

We are again requesting for your kind understanding and trust on the same.

Regards
Unquote…

My Reply ….
No misunderstanding....
Your people intentionally misbehaved and abused ....
Also, job not done..
May be, you have given such training to your commercial and technical staff which is absolutely not good, specifically for Renault group...
You are becoming a safeguard of wrong people....

Waiting for your reply....
RAVINDER SINGH RANA
 
Apr 4, 2019

Terrible Experience, misbehaved, abused, job not done

Misbehaved, abused, job not done
No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.
Renault India
 
Apr 2, 2019

Misbehaved, abused, job not done

Dear Ravinder,

As checked, we understand that our team has contacted you and noted your feedback in this regard. In case of any support required please feel free to contact us at ############.
RAVINDER SINGH RANA
 
Apr 1, 2019

Misbehaved, abused, job not done

No solution so far ...

FIND THE DETAIL ...
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies. It's very very bad. A bad experience and a bad day for me.

I made a call to the service center on 16th march at 10.34am (At the numbers 7087013411, 7087013464, 7087013510, 7087013863) to know the workshop timings and the availability of denter. Mr. Harpreet confirmed me that the workshop will be open 9.30 ~ 6.30 & the denter will be available there & i can visit anytime.

I visited there at about 3.30pm. They asked me to wait for 1 and half an hour. Till 5.44pm, nobody properly attended my vehicle. I left the workshop at 5.50pm. I gave all the detail to customer care at 5.50pm at their toll free number 18003004444.in between whatever the episode and show created by the staff and engineers is mentioned in the first paragraph.

In view of above, i suggest to all viewers / honours and the people who are thinking of buying renault product to be very very careful because they will not get better after sales services. Moreover, their agencies' working staff and engineers are also very very illmannered. They start abusing and fighting with the customers.

GM of Renault Benchmark Jalandhar called me on 30.03.2019 at my mobile from the their contact number 09815022115 to know the facts which I have already explained a number of times. Moreover, I hope, they must have all the information recorded in the service agency and through the CCTV available there. Instead of taking any stringent action against the persons involved they are just killing time.
amit_25980
 
Mar 14, 2019

Renault Selection Used Duster

Hi,

I bought a used Renault Duster from Renault Selection showroom in Whitefield Bangalore in September 2018. I was told that the vehicle has gone through 199 points inspection and I was provided with a 1 year warranty for the vehicle (attached).

I have been facing huge issues with this vehicle since last 6 months. In the last 6 months, this car has been sent to service center at least 6 times (may be more) and has been kept there for a total of ~15 days at least. Even now, the vehicle is lying in service center (AC was not working) and I am being told that some parts need to be replaced (Radiator Fan Motor, Relay, Resistor etc.) which will cost me ~30K and are not covered under warranty.

Below are some issues I have faced so far:

1. AC mode knob was not usable - replaced by service center last year - is not working again now

2. Wiper motor was making huge noise - left the car in service center 3 times for this issue. Finally, the motor was replaced

3. Vehicle steering not moving on left side - Power steering left side parts was replaced. I was told it was a major part costing 30-40k.

4. Noise coming when releasing clutch in stop and go traffic - Never corrected

5. Radiator fan stopped working (current issue) - they are asking around 30k for this.

6. Many other minor problems like noises from loose parts, from under the hood, driver seat moving etc.


I AM HIGHLY FRUSTRATED WITH THIS CAR AND REALLY REPENTING THE DECISION OF GOING WITH RENAULT.


Do they really do 199 points inspection before selling a used car? How can so many major parts get broken in such a short time if at all inspections were indeed done?
Sundar.Karmegam
 
Mar 5, 2019

Kwid RXT Option - Poor braking while AC is on

Dear Reanult Team,
I'm one frustrated customer owning Kwid RXT Option. I reported spongy brakes on the very next day of delivery of the vehicle to Power Renault Kattupakkam Chennai. My vehicle have been have a very serious braking issue as the Brake pedal goes stiff when the AC is on , almost no braking . I had used hand brake many times to avoid collision. The issue was reported on the very second day after taking delivery of the car , the issue was investigated by Power Reanult Kattupakkam Chennai, and was confirmed the Brake Booster Cylinder was faulty . They said the faulty part will be replaced , but till date no resolution yet. I would like to request you to look in to this issue on priority and resolve as soon as possible as Braking is a serious Safety issue.


Below are the serious of events till date for your ref.


1. 28 May 2018 - Took Delivery of vehicle from Power Renault Kattupakkam, Chennai

2. 29 May 2018 - Ineffective braking observed and returned Vehicle - There is a service entry at Power Renault Kattupakkam, Chennai . Nothing fixed and the vehicle was returned

3. Drove for couple of weeks and found a pattern that "Brake pedal become stiff and very poor braking ,as a result I had many panic moments almost bumped on to other vehicles in the front "

4. As the service team at Renault Kattupakkam was very ignorant about the Braking issue , I escalated the issue to their service head and said I will not take the vehicle back unless the issue is resolved.

5. Power Reanult Kattupakkam , retained the vehicle for over a week at their workshop and Finally they agreed that the braking system has issues.
* They said it will take few days of observation of vehicle at their workshop , I got a loaner vehicle in the meantime
* After few days they said the Brake Booster Cylinder is found faulty and they have raised a ticket with Renault India for replacement as the vehicle was brand new.
* They then informed me that Renault India had approved replacement of Brake Booster Cylinder , and further adviced that if the issue pertains after replacement, the Master Cylinder can also be replaced.
* Power Reanult Kattupakkam didn't have Brake Booster Cylinder in their inventory , and the spare can take time . They said they can put a temporary spare until they get the replacement Cylinder . The vehicle was delivered with a promise that they will replace the Brake Booster Cylinder once they get the spare from Renault.


6. After then I've done numerous call and visits to them , they kept saying the spare hasn't arrived.

7. Meantime the braking got worst and I had stopped driving the vehicle . When I gave the Vehicle for 2nd Free Service in Feb 2019 , I learnt that Renault Kattupakkam is taken over by KUN and it is no-longer Power Reanult. The new management said they don't know anything about what Power Renault has done so they can't help about the braking issue.

Expecting a swift response from you guys as I can no longer risk lives driving this car.

Thanks,
Sundararajan Karmegam
+91 8600899945
[email protected]
 
Nov 12, 2018

Duster AMT Gear Box issue within 10 Months

Purchased Duster AMT in December 2017 and within 10 months of purchase and at 17000km drive, faced issue of Automatic gear. This was the USP for what I had purchased this car however within a year it broke down completely.

Authorized Service center i.e., Renault Gurgaon Atul Kataria chowk, added insult to injury when they took 3 days to diagnose the issue. It was informed that it will take a week to get the all New Gear Box assembly from Chennai and deliver the car after assembling and testing it. However even after 13 days (11 working days) it is not yet delivered. Spoke to the GM of the service center however yet unsure of the delivery of my vehicle.

Conclusion: Both Product and after sales service are extremely Poor. DO NOT BUY ANY RENAULT PRODUCT
furqan thakur
 
Oct 28, 2018

my car is very big issue till first day

i am purshased the car renult kwid and i have first day the many problem face in
my car and i am many complaint the renult head office but he dont't revert me and
dont't solution in my complaint and a very big frod to renault to me my car chasis number is diffrent to my registration card i am going the renult service center to say the my
problem but company worker are very rud and very mis behevior me and told me
service center and company are not responsible to your problem so i am very
disturb to my car problem so i am request to you please solve my problem and
exchnage my car.
Ashiq3773
 
Oct 24, 2018

Horrible service

I am writing this today after waiting for more than a year now thinking Renault being a reputed company for its service will help me out in some way.
But no not anymore because I’m so done with Renault and the Trivandrum Renault service center run by TVS after facing so many unpleasant experiences.
I purchased my kwid climber on the month of July in the year 2017 and since then I’ve been raising a few complaints that arise in my car frequently.
Which are :
1.fuel gage error
2.engine going off while running
3.gear box issues
I have been facing these problems from the day one of purchase.
This is even a question of safety because anything could happen when a running vehicle goes off.
I’ve almost wasted a year inside their service centre doing joint test runs,contacting the customer service and repeating the same issues all these while.
What I couldn’t bear the most was the behaviour of Trivandrum Renault service team except for one or two everyone has been showing attitude when i raise these complaints.
If they had worked it out properly why would I visit the service centre this frequently?
My car was at the service centre for the service last month for almost 3-4 weeks but I received my car back with the same issues as I complained it to the higher authority they had arranged a pick up at 8.30 am but since no one turned up even after 11 am i called the customer service but i was denied the right to speak to any higher authority of Renault.
After facing all these issues I’m writing this over here so that no one else will fall into this trap of Renault.
They do not care about our safety nor give value to our complaints
So please don’t do any dealings with them who doesn’t value their customers
Thanking you
Ashiq Azhar.
Ashiq3773
 
Oct 24, 2018

Horrible service

I am writing this today after waiting for more than a year now thinking Renault being a reputed company for its service will help me out in some way.
But no not anymore because I’m so done with Renault and the Trivandrum Renault service center run by TVS after facing so many unpleasant experiences.
I purchased my kwid climber on the month of July in the year 2017 and since then I’ve been raising a few complaints that arise in my car frequently.
Which are :
1.fuel gage error
2.engine going off while running
3.gear box issues
I have been facing these problems from the day one of purchase.
This is even a question of safety because anything could happen when a running vehicle goes off.
I’ve almost wasted a year inside their service centre doing joint test runs,contacting the customer service and repeating the same issues all these while. I have seen them drive my vehicle rashly on the road after pick up from my house right in front of my eyes.
What I couldn’t bear the most was the behaviour of Trivandrum Renault service team except for one or two everyone has been showing attitude when i raise these complaints.
If they had worked it out properly why would I visit the service centre this frequently?
My car was at the service centre for the service last month for almost 3-4 weeks but I received my car back with the same issues as I complained it to the higher authority they had arranged a pick up at 8.30 am but since no one turned up even after 11 am i called the customer service but i was denied the right to speak to any higher authority of Renault.
After facing all these issues I’m writing this over here so that no one else will fall into this trap of Renault.
They do not care about our safety nor give value to our complaints
So please don’t do any dealings with them who doesn’t value their customers
Thanking you
Ashiq Azhar.
7907829779
Renault India
 
Sep 11, 2018

quality of service

Dear Paritosh Upadhyay,

We understand that our team has spoken to you about your concern and you shall be visiting the service center as per your convenient time. In case of any support required, please feel free to contact us at ############.

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