,As I am already dissatisfy from your service .
Madam Arti (CRM) called me for service my car.I had given my car for service .
Mr.Jatin (Adviser)called for 1st service and told me that it cost 6000/- ,I replied him that as per company sales manager (Anoop) it cost -4500/-with tax. Then Jatin told me that he is going out due to some work and other Adviser call u . No adviser called me.
I am surprise how is it possible.
I am waiting for call from other Adviser , no call recived.
At 6.00pm I receive call from Adviser (Rajesh) that your car is ready for delivery& their driver come to me and saying you have to pay 5411/- for service.
I am again surprise how is it possible.
I check bill and seeing that they are charging 900/- for wheel alignment and balancing.
Sir that is already done 10 days back in 100/-.
I had paid 4500/- to driver and told him that I will pay 900/- after discuss with company /Dealer regarding that.
Sir he didn’t give me even bill and sir you fill surprise that till date I didn’t receive insurance copy from company.
When I asked Rajesh why you done wheel alignment and balancing without my knowledge he told me this is compulsory in service and you have to pay for that at any cost. other wise you are not able to get service from any company outlet in coming time .
I don’t care if you send any mail to my company or senior told by your adviser.
I don’t think that service industry will get profit without customer satisfaction. I am also distributer of IDEA and know what is customer satisfaction as daily I am meeting with retailer and customer , but never use this type of language that is used by your company.
Call received by Madam Arti (CRM) that you are happy with service as told by Jatin. When I said the whole story to him she surprise and told me that she is call within 10min. till time I waiting for call .
I think we (Me & Friends) really make mistake to honor your company product.
Thanx & Regards
On Monday, 24 February 2014 3:00 PM, Mission Top Gun <[email protected]
Mission Top Gun Team
Renault Premium Team
Lets make 2014 our most successful year till date with Mission Top Gun!
From: "CRM" <[email protected]
Date: Mon, 24 Feb 2014 13:44:31
To: <[email protected]
Cc: <[email protected]
Subject: Renault Pulse CH01AV2250
Dear Amit Jain Ji,
We regret the inconvenience faced by you in your Renault Pulse.
You are most humbly requested to bring your vehicle to our workshop on any
working day, as convenient to you, preferably with prior intimation so that
the same can be attended to your entire satisfaction.
We are also pleased to offer pick and drop of the vehicle from your place.
Please feel free to contact Mrs. Aarti (Customer Relation Manager-service)
08727049977 for any query /assistance.
Thanking your and looking forward to your visit.
Thanks & Regards
Manager Customer Relation - Service
Plot no 47, Industrial Area Ph-1
From: amitjain341 <[email protected]
Date: Fri, 21 Feb 2014 17:12:11
To: <[email protected]
Subject: Service problem
Sir good afternoon. Firstly i am sorry for taking your time,but i really fed
up with your chandigarh showroom's service and commitments. We had purchse 3
car-koleos,duster and pulse.After driving 3 months in pmg outo mobile pvt
ltd my pulse is giving 12 to 13km average on highway. Atleast i told 15 to
20 time to their sales and service staff regarding this problem ,but nobody
is taking it seriously.i am going their office ,sitting 5 hours everytime
but no satisfy answer i am getting from them.Always they are saying it is
not possible. It means i am telling a lie. I am felling very bad to tell u
that i going consumer court and in news regarding their behaviour and
service. My car no is CH01AV 2250 and engine no is k9ka422e021981and chassis
no is meeahba40d5503526 sir plz resolve a my problem Thanx Amit jain
Area Aftersales Manager - N&E
Email: [email protected]
Mob : 09999728698
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