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West Bengal

Consumer complaints and reviews about Renault

Renault India
Jul 17, 2019

bimlay- 128548

Dear Customer (bimlay),

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Jul 12, 2019


They have been consistently poor in their after market service. The service sought has been terrible and absurdly expensive with no value of work. I tried calling them this week for a service and no one answered, today I call and ask for a service tomorrow (any time) straight away was denied and the lady was curt! Says speak to my supervisor. I will now have to travel on my off day Sunday and waste 4/5 hours of family time. I am anyways selling my car by year end and will NEVER buy a Renault car ever!! I have already provide negative feedback to friends and family
Apr 13, 2016

after sales service


I just got a renault Kwid delivered on the 25th of march and I was taking in on drives for some time I met with a car accident on 6th of april and it was not major just minor accident but I saw that the cars tyre was not turning left but was turning right.I called service and towed the car to the workshop. First of all the workshop is so far it takes 2 to 3 hrs to reach and then when I get there the service was very poor nobody was even speaking to me.At last after waiting for some time some one spoke to me showed him what had happended he said the estimate will be given to you tomorrow.I waited for the call no calls received I waited for another day but still no call I called tehem up myself and urged them to please call me and give me an estimate but no joy, after 6 days I got a call form the mecanic on the 12th of april after 6 days saying I am going to take it up on the ramp and will inform you then he informed me about the estimate about the damages. And that is not all they ssy it will take another 12 to 15 days to get fixed and may be more. My question is that what type of a service is Renault a leading Brand providing and how do you expect to keep your customers with this type of poor service,I literally feel that this is the worst service I have received I am contemplating the fact that I bought a renault car I thought of upgrading my car to another rennault car but now due to the poor service I would say I will never go with another renault car and also will tell every one I meet or know bying a car not to buy a Renault just due to the fact that the after sales service and customer tretement is pethetic very disappointed with renault shame on you being sucha big comapny do not know how a business survives.
Krishna Chakraborty


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