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Consumer complaints and reviews about rhysetta

sunil chhewang
Oct 21, 2015

no response

my order number is 3421476 dated 12/10/2015, complaint before also no response can't get through on your customer service phone also payment has been made please reply
Feb 2, 2015

Pathetic Product with worst after sales services

I have experienced worst and pathetic service by Rhysetta brand. On one use brand new bag handle broke, gave the bag for service but when i saw the repairing of bag it was look like repairing doe by local Mochi shop rather than workshop. 3month have passed but except excuse not satisfactory answer.

Bag Model - Galaxy 28"
Outlet - Oberoi Mall
Given for repairing - 28th August 2014

It is a service and horrible products.
It should be shut down.
Dec 10, 2012

peeling of material used

I have attached the photographs which shows the poor quality of your product / brand .
Following are the details .

Before going through the same please take a serious note about the stores manager some Bhakti or so, who probably is unfit for the job to handle the customers and to speak to them professionally.
you need to train her else loose your customers. I am totally dissatisfied with her attitude as she has not understood the issue and has not taken it seriously and asked me to write to you or speak to you . I was shocked when i spoke to her today as she was comparing the handbag that i bought from her with an electronic product .

The hand bag branded as Rhysetta from the stores at Phonix mall at Pune on Sept 9 th 2012 - Exactly 3 months back .
The receipt no is 3095 and the colour is coffee ( the receipt is faded now )
Last week the metal zip of the bag stopped working and we found that one of the tooth is missing . Photograph attached .
Immediately we took uo with the store manager who wanted the photos and we sent them .
today we got a call saying the bag will be repaired .
We are surprised and shocked as to why repair when the product is faulty . We had asked the stores manager to replace the same on which she said the company does not belong to her and started giving baseless examples .
There fore this is a complaint that we want to make to you

Please depute your rep to check the bag and replace the same immediately.

I work in pune and mumbai too
Can meet your rep in next two days at mumbai .

Do you think we have made a mistake in buying or i have made a mistake in gifting your product to my Wife ???
If so, let me know .

Please Reply / call ASAP.
Please do not forget to take the action against the stores manager .

Sanjay Kalse
98220 57140
Sep 27, 2012

Rhysetta Handbag material Peeling off

The hand bag material is peeling off and when asked for replacement, got feedback stating that they have 6 months warranty and that too only on manufacturing defects and not on material defects.
So, public be watchful of this.
Sep 27, 2012

Rhysetta Handbag Peeling off

Rhysetta hadbag material used is peeling off. They have used substandard material and when I wrote for replacement to the company they state that every bag comes with 6 months warranty that too only for manufacturing defects and not material defects. This is obsurd and feel no one should buy their bags.
Aug 31, 2012

peeling of material used

i absolutely agree dat rhysetta is not a so called brand.i had got a silver clutch worth rs 2200.its nt even 3 mths since i ve purchased n its already tearing out.we as consumers pay a hig amt considering dat it is a brand n is definitely betr dan anything available @d small shops.i feel i m cheated.wen i went 2 d head office, d salesman was very rude n refused 2 solve d matter.can i get sum more information on dis as 2 why r guys n taking ur clientelle seriously, if dis goes on i m afraid2 say dat no 1 will even stepin.kindly take in d customers queries seriously
May 25, 2012

peeling of material used

Rhysetta definately is a good brand but there are exception in every case so it doesnt mean that the whole collection is not good.the staaf are also very very polite especially the staff of phoenix, Azhar nd renuka
Apr 28, 2012

peeling of material used

I have purchased 2 bags from Rhysetta Phoenix Pune & They hadn't any problem ! These Bags has very good quality & they are Italian Designed ! And these bags has very reasonable prices compare to any other Brands ! I think I have to purchase more 4-5 Bags to gift someone !
Apr 20, 2012

product/service complaint

It is a horrible shop with horrible service and horrible products.
It should be shut down.
Can we all lodge a complaint in the consumer forum?
are you with me?
Feb 22, 2012

plz appoint an efficienct B.M. for tamilnadu

tis is to bring to ur notice that a branch manager from tamilnadu is very harsh wit the dealers.we r jus frustrated wit him & has decided to give up all rhysetta products from our store.incase if tis particular conditions exists in future the name rhysetta wil not be able to reach the customers...bcoz of a single person,the entire gudwill of the brand rhysetta is getting spoiled....so take necessary steps.he is also not understanding the situations of the dealers and being adament in getting the payments.....
Jul 8, 2011

peeling of material used


i have purchase 4-5 bags clutches from rhysetta and i never had any complain and staff of phoenix and bandra is very polite and very helpful
atlest better than esbeda they have shamless staff
May 23, 2011

peeling of material used

Rhysetta is no brand... doenst promise quality or customer service...
May 9, 2011

peeling of material used

Dear sexy girl... first if you really paid 3, 000 and it ripped off why have'nt you gone back to them, you have just allowed 3, 000 to be thrown away...

Why are you hidding your identity ..what have you to hide from ?

Shame on you ! SHUT MOUTH

I have bought bags from here and have never had a problem

Your not worth 2 rupees...
Feb 11, 2011

peeling of material used

Very true... Rhysetta deals in bad quality...
and the marketing female thinks that she is too smart...
by just giving a shit that their fadric does not peel of and it is we customers who peel the bag by our own nails... thats just bull shit...
Rhysetta is not at all worth buying, , , , , better wud be a road side quality i suppose...
Jan 5, 2011

peeling of material used

your absolutely right, , i too purchased a bag fromthe same shop frm a mall high street phoenix ntrust me it was a rip off such a terrible handbag, , , , i paid a bomb (3000/-)

well from wat i heard the owners are an indian coule in hongkng (con couple) they are using some cheap china products n mktg here

shme on you RHYSETTA!!!SHUT SHOP!!!

Aug 31, 2010

peeling of material used

i had purchase a sling bag from a shop name rhysetta,located at a very reputed mall
korum in thane west.
this was purhased on 4th august 2010 as per bill no 556 for a price of rs-1344/- paid
cash .name and adress of the firm on cashmemo is as under;-
italian design bag age pvt ltd
shop no 22 2nd floor korum mall thane west.
inspite of several complaints and bag retained by them ,now refused to excange/give refund / with a span of 20 days not much used the material used which is pu coated started peeling of how come the company refuse to even exchange/or take responsibility of their inferior product
arun walia,111,dhanishta,tarangan tower1,thane west
pin 400606 cell 9322849980 .

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