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Consumer complaints and reviews about RTO DELHI 5

Sep 11, 2019

RTO Servers are down and Hundreds of people has to wait for more than 2 hours

Hello Sir,

I am a elderly person around 61 years of age. I was been to Jayanagar , RTO office today for obtaining my Driver license.

I was there in RTO office before one hour ahead of my schedule and I was trying to make the payment but , the RTO personnel informed that the printer is not working initally and later came to know that RTO server is not responding.

Not only me, but many elderly people had to wait in the queue for more than 2 hours although everthing is been moved online. RTO site was not allowing me to make the payment as it was failed due to some technical issue (not a fault from my end). Many old people left the premises as they could not stand.

Moreover, the driver school agents started standing in the queue with more than 10 to 15 applications in hands for payments. Individual person who made appointments were also waiting as they could not make any payments.

When we reached to the inspector and asked for help, inspector informed that he is also in a similar situation as public. He did not know the reason behind the failure and he is also waiting for the response from the server team in HYD. Infact, he asked us to check with higher officials directly (Including the honorable PM - Modi Ji).

Issues due to which general public plans are screwed up today at RTO.

1. Online site is not much flexible to make payments.
2. there should be always a alternate solution incase of any system failure which was not the case today.
3. There was no proper response to the public who were standing there, After waiting for 2 hours, cops came ans shouted that we had to leave as there is a system failure and it will be done only tomorrow but after few mins of this information, many people left and system started working.

Sep 10, 2019

not applying for driving licence

I have my learner licence....i want to book driving licence test slot through online but the site saying me your LL is not driving licence.

Please solve this issue

not applying for driving licence

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