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Samsung Refrigerator

West Bengal

Consumer complaints and reviews about Samsung Refrigerator

Oct 12, 2017

Poor after sale service and fooling customers

I had registered a complain regarding my samsung refrigerator was not cooling at all.Engineer from the company came and told me that there is a gas leak problem but the compressor is in good condition. He charged Rs 354at that time. He gave me an estimation of Rs 2500 and told me that they will pick the refrigerator next day.A week passed everyday executives from samsung call and promise that your refrigerator will be picked up by evening.After 8 days they came and collected and on 9th day they called me and told me that the compressor is not working you have to give Rs 11000 for repairing it otherwise give us the transportation cost of rs 500 .for returning your refrigerator.I didnot understand that when engineer visited they claimed a service charge.when he is to inefficient why are you charging for what reasons.My complain number is 1142641011.They are really fooling customers and charing unnecessary money.
Jun 10, 2012

Bad refrigerator sold & no support

I have purchased a new refrigerator (single door) on 30th March 2012. The refrigerator has cooling problem from the begining. It does not cool at all. I have reported to samsung customer care and they moved the refrigerator at service center and found that it has gas leakage. I have claimed replacement of this bad refrigerator. Several times I have called to the customer care and each time the persons (at customer care) say that the request is forwarded to supervisor, senior, service center or respective department and I will get a call by 8PM that day. But no one called me to let me know when I will get the refrigerator. I am suffering for more than two months and am getting NO RESPONSE from SAMSUNG.

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