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Consumer complaints and reviews about Samsunh

Arshi Sayed
Jun 21, 2017

defective refrigerator

I had bought a Samsung refrigerator on Account of my father MUSHTAQUE ALI SAYED,priced 38,700/- on 25.04.2016.Its model code is FF39K5458SL/TL. The problem with the fridge is that its cooling is improper due to which tones of vegetables had got rotten, I had to throw the dry fruits which are way expensive just because of the improper functioning of the fridge. We tried calling in the customer care. They had sent their executives to our home several times. the executive used to come at our home, repair the fridge and gave us fake promises that it will not happen in future. but since a year we are facing the problem. it happens all time, Every time. we can not keep the left over food more than a day and if we do so, we have to throw the food as it gets rotten.We even had visited the store many a times from where we purchased the fridge. we communicated about the same to the manager and he assured us that action will be taken soon but there is no solution given yet. Last time when we had a conversation with the Samsung customer care, they asked us to pay the services charges for getting the fridge repaired. Is not this unethical? since the day we purchased the fridge, we are facing losses and now again we only have to pay for getting the problem solved? Samsung company is so poor in satisfying its customers? there is no care for its customers? Samsung being so well known company provides such a poor service? I hereby request to replace the fridge, we don not want it anymore or we want the money back.

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