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Tamil Nadu

Consumer complaints and reviews about Shopclues

Dec 2, 2014

Shopclues is Fraud

I ordered a Product on shopclues.com and made the payment through credit card. After 2 days of order, I received the mail that "your Order Cancellation is initiated". I called the customer support for the reason, but they couldn't look into the issue and each time they told that system is not working. Finally after 5 attempts of phone call the customer service executive gave the bull-sit reason that the price on product displayed (mentioned on site) was mistakenly wrong, and hence they can't accept the order. And added further that they have fully refunded the money. They refunded the payment but this is not what I wanted. I want the ordered product. It is very bad experience of online shopping, I will never gona be use shopclues in the future. And would suggest that beware from this company that says they are largest online shopping portal.
Dec 2, 2014

Shopclues is Diong Fraud Business

I didnt expect that after 3 years shopclues will start cheating on customers. I ordered a coffiee making maching on 2nd November 2014. i received my product on 7th November but it was defective. I contacted shopclues and they took my product back on 14th November......This is the last action i found from shopclues. I mailed and called them 100 times but they could not gave me any satisfied answer....I am sure neither i will receive my ordered product back nor get my money refund.......After seeing the negative reviews of this company ...no one will get any single penny.....however i will file a online fraudent case against them and drag them into court....

My Order no. 25570965
Dec 1, 2014

shopclues.com are cheaters

I ordered samsung galaxy grand 2 on 3/11/2014 order id 25698565 after long follow up parcel was delivered on 22/11/14. The product was defective and on same day i registered return request but i didn't receive any response from shop clues till date. They are big cheater govt. should banned such site selling 3rd grade products and fooling the innocent customer. User be aware before paying or prefer other sites
Nov 30, 2014

order not recived

I hv ordered computer skin on 17 nov. but today is 30 nov nd till i hv not recived my order. so wat we can do.
Nov 29, 2014

not returning money

shopclues.. is dirty company
i ordered LOTTO TRAUNT AR2133 (QTY:1) order no. 24632319. In dis order payment is debited from my SBI A/C with Ref. No-ASBI 3531529721. Meanwhile showed Opps! apology in pop-up window and den got COD option. without my intervention it showed delivery method as COD, though i paid in PREPAID mode. its almost 5 weeks no response from des dirty people. when i tried to contact over e-mail.. dey r replying just.. order cancelled nd telling nothing abt money. nd der customer care phone no- is not getting connected. foolish persons...
yashika bhatia
Nov 28, 2014


This complaint is regarding fake supply of samsung power bank by shopclues.com. the product is not in working condition and when i went to the service centre for its repair they claimed it to be a fake product. I tried to call shopclues but they do not answer any calls. This is really a lot of harassment
Aryan Bharani
Nov 28, 2014

waste products send to deliver worthless website

I purchased two products one is damaged condition another product is not working they cheated we cant easily catch them by support if means it tells network error... Fucking shopclues
Nov 27, 2014

Product not yet to received

My order number is 25822207 Pringle Single Bed Fleece Blanket. I have placed my order as on 05-Nov-2014 till now i don't know the status of my shipment. i have purchased many products and Rs. 16,000 from you. but above said product not yet to received

My order number 25822207 and my shipment in Dot Zot number ############. It was a paid product.
Nov 26, 2014

Order Status??????

My order number is 26432391 I have placed my order as on 11-Nov-2014 till now i don't know the status of my shipment,I have called them and raise a complaint twice they were saying will tell the status with in 24 hours but till date i don't know the status. And the customer support is very poor. The Shipment parcel number mentioned in the mail was wrong when i check in blue dart i shows nothing . i mailed them twice and called them twice and ask about my product till now no reply from them.

My order number 26432391 and my shipment in Blue Dart number 69204226630. It was a paid product.

My complaint ticket numbers and the mail which send by them are below

1) This is on 19th Nov

Thank you for contacting ShopClues.com.

Your request has been logged with ticket number 1453463, please use the same email for further communication. We try our best to get back to you within 2 working days.

Team ShopClues.

Reply for the above mail was

Hello Balamurugan,

Thank you for shopping at ShopClues.com.

We regret to inform you that the shipment of your order no 26432391 has been delayed due to some unforeseen circumstances.

We apologize for the inconvenience caused. We expect your order to get shipped within next 48 hours.

Thank you for your patience
ShopClues Support

2)This is on 22Nov

Thank you for contacting ShopClues.com.

Your request has been logged with ticket number 1473901, please use the same email for further communication. We try our best to get back to you within 2 working days.

Team ShopClues.

Either I need my product or else i need the money back.

Please give a proper true status of my product or cancel the order
Nov 26, 2014


i returned the order no 19838084 on 5.sep;14. The received it after 30 days [ ?] and still i am begging for refund. i made all effort to get it .. but it goes to deaf ear. To my surprise - when i called again today.. they ... we shall reply you within 48 hrs.. that when you will get refund. Such use less site.. beaware of sunday bazaar... all useless...
Nov 26, 2014

Return Product Not Deliver

I was ordering Mega Spin Magic Cleaning Mop (Order no:- 24197827 )at 21st Oct 2014 and this product when deliver at my home, I had opened the packet so its handle is missing. I want to Know when we get my returning order because there are 20 days ago and still I'm not getting my order.
Aman Grover
Nov 25, 2014

Aweful delay in my shipment

I have been waiting for this consignment since last 15 days and have been taking work offs in anticipation of this shipment. Still not delivered. I am not going to use this site ever again and would advise other too.
Frustrating Experience.
varma vegesna
Nov 25, 2014

delay of the order

I have put the order on 16nov 2014 they told the estimated delivery date is 22nd but till date the prod has not delivered
Nov 25, 2014

Delay in Delivery and Irresponsible managment

I have ordered three products on shopclues(Clue less Service) in which one is delivered sorry (Self Delivery) myself went to safe express delivery center and pickup my product after one month and the other two products are yet to deliver. If you call to customer care(Help less people) it will connect after 10 - 15mins. You will not get any solution from them just a mail stating "it will take 24-48 hours to update on your query" that's it. just check the below details you will come to know how good to order a product on shopclues.

Order Number:22568709
order date:10-10-2014
expected date of delivery:22-10-2014
Shipping through:Safe Express
They never try to deliver it. I made enquiry in all safe express delivery center's and finally the product is in Ghaziyabad and went there to get my product.

Order Number:25094883
order date:29-10-2014
expected date of delivery:7-11-2014
Shipping through:ECOM Express
status:Return to Origin
Last update on:20-Nov-2014

Order Number:26580281
order date:13-11-2014
expected date of delivery: 21-11-2014
Shipping through:ECOM Express
status: Possible Delay in transit
Last update on: 17-11-2014
Veena H
Nov 25, 2014

Plain Eyelet Door Curtain (Pack of 2) - 10 Option


I ordered Plain Eyelet Door Curtain (Pack of 2) - 10 Option from Shopclues money is deducted from my Bank account but in History details it says Incomplete transaction.

Why is it?

Could you check this ASAP....

Dear Customer,

This is to inform you that an amount of Rs.264.00 has been debited from your account No. XXXX2905 on account of an online payment transaction done using HDFC Bank NetBanking.
Nov 25, 2014

still dont receive the product more than 1month

I am satheesh kumar I have purchased stylish pendulam wall clock order no 23614385 till I won't get the product.they are mention that return to origin.more than 1month waiting for the product .very very worst service .I will file a case against you.I refer my friends not to purchase in ShopClues.
Nov 24, 2014

Product Not Delivered, Money Paid already..

I did order a helmet on shopclues on 12th November (Order #26499339) and I was given the shipment details as - ECOM express courier tracking no. 112413507.
The status on shopclues site is showing as Delay in Transit (the expected delivery date was 22/11/14)
The tracking no. 112413507 of courier is NOT traceable.
The shopclues customer care is not at all responding to any mail and not receiving any calls.
At least I should know the status of the delivery.
Nov 22, 2014

return to origin

I ordered two products a power bank with order no 24739875 and a mattress with order no 24752855 on 26 oct 2014.after a month. When I complaint then I received e mails that your products are returned to origin without any reason.although shopclues many products delivered to my same address.
Nov 22, 2014

Payment gt Order not received

We have placed an order on 01 November 2014, at that time it was told to me that I'll get the delivery within 3-4 working days but till today I haven't got any, neither I have got any response from your side. From last one week I am regularly trying to reach your customer care no (0124-4414888) but call keeps on going without any response.

This was my 1st transaction with shopClue and looks like your services are trying hard to make it last !!

ORDER NO - #25360417

Alamelu Manikandan

Nov 20, 2014

send fake products

Dear All friends,
The shopclues site is trying to earn more and more by selling old & fake products on its website.They show different pictures of the product & sell others i.e. useless products & fake.If we compare these with picture these totally different..So please do nt buy any product from shopclues ,if u want to buy see the results.

Ashok Sharma
Palas Saha
Nov 20, 2014

Delivered hampered mobile.

I had ordered a Samsung SCH-E189 CDMA Mobile phone shopclues .com and the order number was 26647771.But I have been delivered a mobile which is out of order, and there is no charger in the box. please replace my product.
Nov 20, 2014

not delivery of product

My order ID is 25498609. my estimated delivery date is 7 Nov 2014 but online track detail is" Returning to Origin". this product sold by Dukka seller with tracking ID is ############ by DOTZOT.

Do needful to me
Nov 20, 2014

Wrong Product Delivere

I had ordered for a frangrance order number 27094955 but i have been delivered with an entirely different product.The policy of not return on fragrances is the re for Shop Clues.But the wrong product has been delivered and I need the one ordered for.Please do the needful as soon as possible.The customer service number is never being picked up.

Order number 27094955
Order Date 18th of november 2014
Adarsh Singh Chauhan
Nov 19, 2014

payment gt deducted nd order failed

This mail is regarding the payment failure for order no #27237099 on 19th november , but the payment gt deducted from my account , nd to cnfirm i called up icici customer care to confirm that , nd i was told that the payment was successfull . i tried to cll up ur customer care regarding this nd to b frank my first experience wth shop clues wz nt good as no 1 responded to my call .....kindly le me knw abt my status
plz check the attachment regarding payment

Adarsh Chauhan
Rohit Soni
Nov 19, 2014

poor service and bad products

Hello. I have purchased megaslim flask but it is not upto the mark. Within 1 hour it get cold. So I request you to either replace it with good quality or refund my money. I don't I to buy anything from your site. I have also purchased bp towel and it seems like second hand towel. My concern is if you are showing a quality product in your site than what is the issue to give quality products. I am use too with online shopping but it is my bad experience with you. So it is my humble request you to look into this matter. ROHIT SONI

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