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Shopclues

India,
Tamil Nadu

Consumer complaints and reviews about Shopclues

duttasinghnew
 
Dec 9, 2016

Shipment API

Hi,

I have tried to hit the "Create_Auto_Order_Manifest" API for Order Processing and use the production url

"http://developer.shopclues.com/api/v1/manifest"

var fulfillData = {
"fulfill_data":
{"qty":
{
"Item_Id xyz":1},
"weights":
{
"Item_Id xyz":{"filled_weight": 400,"length":"","breadth":"","width":""}
}
}
};
var options = {
headers:{
'authorization': "Bearer "+xxxxxxxxxxxxxxxxxxx,
'Content-Type': 'application/json'
},
'content': fulfillData
};


HTTP.call('POST', url, options, function(error, response){});

Response is: {
"status": 1,
"code": 200,
"message": "success",
"data": {
"special_message": "Success orders array: nnullnnAssign awbno by DSS orders array: nnullnnPartial orders array: nnullnn. NSS orders array: n[]nn. Unauthorised Item id array: n[8xxxxxxx]",
"dss_orders": null,
"partial_orders": null,
"nss_orders": [],
"unauthorised_item": [
8xxxxxxxx
],
"order_ids_without_awbno": null
},
"extra": null
}

Plese Let me know where I am wrong.
Harish chande
 
Dec 8, 2016

Phone not working

I buy i kall k88 11 days ago mobile phone but he is not working . I have many time shop with shopclues i have faceing 2nd time problem . Please exchange my phone elese this is my last shop with shopclues .
arunam87
 
Dec 6, 2016

Ordered product not received

I ordered power chest bender... I did not received. But i got text message as 'product successfully received'... This is a kind of cheating customer.. They have no customer service number also. I lost my money..
Talha Memon
 
Nov 30, 2016

Cheating on Customer

Hi,

I've order 2 products
Order no:-Order no:- 98179161-water purifier.
Order no:- 98516504- Gas burner.

Water Purifier:-
I ordered the product which luckily arrived on time, however motor for the purifier stopped working in next week. Filed a complaint to return and replaced the product they came to pickup the product however it was at different address so pick couldn't be done.Called the customer guys to inform that address needs to be changed, they informed that they have updated the address and pick shall be done from the updated address and also as i had threw the box and packaging so it can be returned into a different box. Happily i was waiting for the pickup to initiated however 10 days no response received, called you shop clues guys they told me that the guys visited to your place and i requested to cancel the return which was never the case.again and again i kept on requesting to return the product always i kept on getting the same answer have sent several emails no use. Still I'm waiting for the product to be returned.

Gas burner:-
Such a low quality product that after using the product the glass top of the product got blasted(glasstop) as it couldn't resist the heat and there could have been serious injuries at ma place with my family. I raised a return request for the same the courier guy from NUOVEX(pathetic people) came to my place and denied to pick up the product stating that product is damaged on which i replied "Dude..Product is damaged hence i had requested for return" on which they said no sir we cannot take the product we need to take further approval. I said OK please follow your policies, again the request was placed and they came to my place again the sane story they denied again.I called up customer centre for shop clues they told me that we have updated the details they should pick up the product now and again pickup was initiated and these guys came to my place and again the the same story they denied.

I don't understand what is the problem with SHOPCLUES to accepting their CHEAP LOW QUALITY product which gets damaged with a 1 to 2 week.

Both my product is not yet returned and I'm still chasing for the product to be returned. Had to shell out 600 rs every month to get the filtered water bottles and had to eat out as there is no gas at my place to cook food which is again an expense of 4500 per month for me.

Who is going to bear my expenses which is due to SHOPCLUES pathetic customer service and their Pathetic Courier Partner.

Regards
Talha Husain
ssberiwal
 
Nov 30, 2016

Amount not Refund

Did not get Refund
I have placed Cotton Bad Sheet and receive. But this is not a per our order. We return this item. After the return i got a message & e-mail that We have processed the refund for your Order.. but, Still i did not get my refund amount.Bank detail as under:-
Sunder Singh
Punjab National Bank (Nagori Gate, Hisar-125001)
A/c No.################
IFSC: PUNB0194600

Order number 102085642

Please Refund amount as soon as possible.
Shruthi E
 
Nov 26, 2016

Did not get Refund

I have placed Frickers Cotton Womens Pack of 5 Spaghet..After the cancellation of order i got a message that We have processed the refund for your Order.. but, Still i did not get my refund amount..

Order number 104599965

Please Refund amount as soon as possible.
Venkat132
 
Nov 23, 2016

Product not delivered .no response from customercare team

I ordered a product to gift my friend the amount has been paid .received email stating it will be delivered before 16th November.till date not even single communication from shopclues regarding the delivery.when contacted customer care waited for half n hour but no response,simply irresponsible team with zero customer service
Don't buy anything from these fellows
rajidhamu
 
Nov 16, 2016

Payment Issue

Product not confirmed but amount got deducted from my account. After 4 days also the amount not refunded to my account.

When i called Customer care i haven't got the proper response. Bad customer service.
Somavarma
 
Nov 15, 2016

damazed product

I got damazed product. eventhough, I heard very badly about shopclues. I purchased the wasching machine, I got damazed product.
Swati Byndoor
 
Nov 10, 2016

Cheating the customer

Hi Team,

I have ordered (102491608 and new product 103548133)zigzag laptop table later I received wooden table .If we contact customer care to with concern to replace the order asap they don't do it .sent a multiple emails to cancel the order and refund.

Now they are coming back with replacement of product which I don't require if we get back with concern they state you need to receive product and cancel once again from your end .once the product reach warehouse we will initiate the refund process.

In all These the mistake has happened by ShopClues and customer as to follow up to get amount refunded and wait for months together.

Disgusting services shop clues have it.

Kindly help.me on this
Srividhya shyam
 
Nov 9, 2016

Order not delivered

My order no. 101726500 ordered on 18th October for the product Mini hand sewing machine total amount paid through online banking is Rs.206/-
The order as I was informed that it will reach on 26th October.
Later I was told that delivery will be delayed but still not received. I gave complaint to customer and made me wait for 15 mins over phone and later informed me that I will get the order in 48 hrs. That is also not done. I sent email but every time they keep on telling me that it so be delivered. Now after seeing their responsibilities I asked them to cancel my order and refund my amount.

Now I am fed up they are not responding , I am going to give complaint at consumer court shortly against them.
surender soni
 
Nov 6, 2016

for shoes

I sold shoes but it very large so request to change my shoes
sham786
 
Nov 2, 2016

DID NOT SEND MY PRODUCT

I placed order for SATIN ROUND NECK NIGHTY P (ONE MORE ITEM) order no: 102677811, courier man called me sir i bring your product you come my place were i am that time i told him i am in the office please bring it my home for deliver my product i call my wife some body come our home so give him require rupees and take it . At last i go to home at night from my office.i ask my wife she told me nobody come .Two days later one massage came from shopclues in my phone that courier man could not be delivered to your address this is ridicules thing .

Hope i will receive some favourable response.
sham786
 
Nov 2, 2016

DID NOT SEND MY PRODUCT

Hi,
I placed order for SATIN ROUND NECK NIGHTY P (ONE MORE ITEM) order no: 102677811, courier man called me sir i bring your product you come my place were i am that time i told him i am in the office please bring it my home for deliver my product i call my wife some body come our home so give him require rupees and take it . At last i go to home at night from my office.i ask my wife she told me nobody come .Two days later one massage came from shopclues in my phone that courier man could not be delivered to your address this is ridicules thing .

Hope i will receive some favourable response.
ankit chauhan 1990
 
Nov 2, 2016

order cancelled 2nd time, product not available after placing order

Hi,
I placed order for lenovo k3 note 2 times, but every time order cancelled without informing, when i called to customer support they told that product not available, and in second line telling me to place fresh order, if they do not have stock then how can i get product after placing fresh order, completely fake website this is my 2nd time bad experience with shoapclues.

Hope i will receive some favourable response.

Thanks
[email protected]
 
Oct 31, 2016

prodacts colors damage

damage product colors damage to retean my order no.102477509. venkateshan.k.k. in tamil nadu in city kanchipuram.631501
gevy
 
Oct 28, 2016

MOBILE NT=ETWORK IS NOT WORKING

I've purchased online SANSUI S50 MOBILE from Shopclues.com. They are not network working ;where as I've already paid money in curior boy.When i lounged a complain to them; they have assured [in 27 october]order: No.102146642 for sansui s50 mobile. They assured me for refund the moneya replace .

ShopClues Refund ID 102146642

pl. do needful as earliest!

thanks

[email protected]
Arvindsingh143
 
Oct 27, 2016

Did not receive order

Sir abhi tak order nahi mila ha Jo date di thi woo bhi katam ho gai ha
Order no.101974379
Sathish Daawat
 
Oct 25, 2016

DAMAG PRODUCT ASUS FONEPAD 7

NAME; SATHISH K
ORDER NO :100648443
DATED :10/10/2016
PRODUCT: ASUS FONEPAD 7

THE PHONE IS NOT IN WORKING CONDITION AT ALL ,
I AM REQUESTING YOU TO RE FEND THE AMOUNT, OR SEND THE NEW PHONE IMMEDIATLY.
[email protected]
 
Oct 24, 2016

Pl.Refund my money

Dear Sir/Madam;
I've purchased online shani Yantra from Shopclues.com. They have not send the the item to me ;where as I've already paid money in advance from my bank on line.When i lounged a complain to them; they have assured [in 13th September]me to pay the money back in against their Refund order: No. 96485124 for Shani Yantra. They assured me for refund the money as following details....But I've not yet received any money from them till today.
Refund Mode Payment Mode
Refund Mode Payment Gateway
Total Refund 125.00
ShopClues Refund ID 10192786
Expected Date of Refund to show in your Account 04/10/16
Refund Status Processed]]]]...............

pl. do needful as earliest!Pl. guide me...what I've to do for money back?
Regards Ashes Sengupta [email protected]
sanyogtripathi
 
Oct 24, 2016

Poor response for refund actions and Un trained customer support team

I Purchased some toy with shop clues on <B>6th October</B> and by technical fault in their website (accepted by shop clues support) once a message displayed that "Session expired... Try again..." and the amount 194 was deducted from my account. I again paid the same amount against the order. As per their refund process, the first deduction is expected to return back to my account within 2 working days but didn't happen.
The big strange is that they don't have any record in order history for failed transaction.
Then after i tried following with <B>shop clues</B> and they simply raised the concern and provided the reference ticket number. but they never reply on any of the followups emails sent by me.
Every time a new customer care executive will receive the call and they ask for different different processes. Some time back statement and some time screen shots for transactions but there is no action on this.
most of the customer care executives are not rude but they are not well trained to understand the problems, they mostly try to drive the customer in different points which are not related. i am explaining these points to every customer care person every time by spending most of my money on calls and every times around 30-40 minutes.
I never expected such rubbish policy from shop clues specially if it is a matter of refund.
punit sharma
 
Oct 22, 2016

fake product

hi i am punit sharma I had placed orderd nokia 5800 but i received second hand product. when i saw the mobile i already received images , some contacts and messages. please replace the order or refund my cash. otherwise i will expose you on social media.
Anil lad
 
Oct 20, 2016

3th class jeans

Jo jeans pic me dikate h vo...jeans ke badle 3th class jeans bhejte h...... I Request to customers do not order on shopclues......this site is 3th class
Anil lad
 
Oct 20, 2016

Men Jeans

Maine jo jeans mangaya tha vo jeans nhi Mili & Uske bajaye old fashion jeans Bheji h.................... Request to people to order at shopclues. Hi is froud site
Anil Adavkar
 
Oct 17, 2016

mwn watch

my order No #100647599 curren Fasion Watch For Men
this order Quantity 2 as per dileverd 1 one Quantity to plise one pise riten to my adress
anil tanaji adavkar
Near shivraj coolege
Vadarage road GadhinglajMH 416502 Ph 9922241536

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