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snapdeal

India,
Maharashtra

Consumer complaints and reviews about snapdeal

Snapdeal
 
Nov 2, 2017

Request for Replacement

Dear BikashKumarPanda,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.

Regards,
Team Snapdeal
krtk
 
Nov 1, 2017

Order was not successfull everytime

I'm placing an order of mobile vivo v7+ but sometime repay or retry shown on site and also on mobile app. I'm writing an email to help@snapdeal.com but only getting formality email not got any resolution or call. and also called to +91-92126 92126 this number but not reaching at representative. I'm simply and straghtly talking to you that please dont send me formality message, if you want to really solve out my issue so then please rectify it.
BikashKumarPanda
 
Oct 28, 2017

Request for Replacement

Sir,
On 25th Oct 2017, i got my product but received wrong product. I ordered Amway Nutrilite Daily(120 Tablet), but i got wrong product. now i am not able to replace that.
Waiting for your help.

Order ID:20138010794
Suborder Id: 24919571242

Thanks
Bikash Kumar Panda
email: mr.bikashkumar@gmail.com
Contact No.: 08270979606
smrutiranjan123
 
Oct 23, 2017

not proper replacement

Hi team,

I requested an to return my order. Got a communication to to upload photo. But after that i did not received any communication.

Ticket Id: 44305341
nasirali.mbd
 
Oct 7, 2017

My order lenovo z2 olus

Dear I buy a lenovo z2 plus but my email id lost
I required my invoice but you have no any contact customer relationship no why I try to many time your toll free no starting 92 here no option to contact to representative why
Please help me
Snapdeal
 
Oct 7, 2017

Fraud Delivery of old damage shoes

Dear Tushargn,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
Snapdeal
 
Oct 7, 2017

SIZE OF SOCK

Dear Bharat,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
Snapdeal
 
Oct 7, 2017

not returning my products

Dear Shubham,
We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.
Regards,
Team Snapdeal
AircelSupport
 
Oct 7, 2017

Fraud Delivery of old damaged shoes

Dear Tushargn,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
AircelSupport
 
Oct 7, 2017

SIZE OF SOCKS

Dear Bharat,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
AircelSupport
 
Oct 7, 2017

not returning my product

Dear Shubham,
We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.
Regards,
Team Snapdeal
Rita baduri
 
Oct 6, 2017

Refusal to accept return request of returnable item...due to some policy...not revealed to d customer.

Snapdeal is horrible.Due to internal l checks they have refused to accept the return of jeans which dose not fit....order id 19979163866
Shubham Damkondwar
 
Oct 4, 2017

not returning my product

i had ordered a adidas shoe from snapdeal but what i got is a fake adidas shoe so i placed a return request. They accepted return request and said that product will be picked up within 5 days. so i waited for 4-5 days thinking that pickup boy will come but he didn’t. So i mailed snapdeal about issue and then they replied that my account does not pass their internal checks so they can not take return.
this is such a fakeness snapdeal.
Please take my product and refund me.
The image i’m attaching proves that it is fake shoes.

not returning my product

Wide Angle
 
Oct 4, 2017

delivery delay

I have ordered a sony earphone....order id is 19947244739....but after the expected delivery date no phone call from the currier service...when i track my order it is already reached my home town....and one thing why the snapdeal not showing the currier name in item tracking details....plz reply as soon as possible
Wide Angle
 
Oct 4, 2017

no call from currier service

I have ordered a sony earphone....order id is 19947244739....but after the expected delivery date no phone call from the currier service...when i track my order it is already reached my home town....and one thing why the snapdeal not showing the currier name in item tracking details....plz reply as soon as possible
bharat rahatekar
 
Sep 29, 2017

SIZE OF SOCKS

Sir,

I Order Cotton full length Socks, But I Received Ankle Length Socks. I Paid for RS. 691/- That,

I want As per my order to you Please Rep lase it Immediately.

Order Details :

Order No : 19950715500
Suborder No : 24656845979

Bharat Rahatekar
( 9822055580 )

Date 29/9/17
tushargn
 
Sep 26, 2017

Fraud Delivery of old damaged shoes

Being a faithful customer of Snapdeal and with experience of quality products delivered in past with good brands, I ordered Nike shoes on Snapdeal on 11 Sept 2017 where I made credit card payment for INR 3271. I received a parcel on 18th Sept 2017 but when I opened, it contained old used shoes in some shabby local box, very disappointed. I raised a return pickup request on 18 Sept 2017 and got email to pickup product in 48 hours. I also dropped a note on 19th Sept with issue details with confidence of consumer protection and expected a call back.

Product: Nike Blue Lifestyle & Sneaker Shoes
Fraud Supplier:Frontier Boot House, Gwalior, MP GSTN - 23ABPPA4344R1ZM
Order Date: 11 Sept 2017
Invoice Date: 13 Sept 2017
Invoice number: SCB249/1000002

Unfortunately on 20th Sept the local pickup person came to collect the return but denied to collect it saying its not Nike shoes. I explained the same that for the SAME reason that is not Nike rather an old used pair of shoes I have scheduled the return, he didnt collect the product and left assuring revisit. So far no revisit to collect the product or I dont see any ways to reach out to Snapdeal to report fraud. ON customer care there is only IVR auto recorded messages and you dont get any option to talk to a real person to report issue..

Return Request details:
Order ID - 19867748329
Reference no:43830234

You can see in my order history I have purchased expensive products from Snapdeal earlier costing more than 8000 and Snapdeal delivered on promise. Now I want a refund immediately or I am OK if you resend me the actual ordered shoes. Please BAN the seller and take immediate action for such behavior
vin_gm
 
Sep 25, 2017

Returning of Parcel

Dear Snapdeal

Order id is:19934863602

Complaint no is:43913383

I am very disappointed by your service.I got an damage and used product,and also I complained for return the parcel on 23/09/2017 but I did not get a single response from your side.
I have mentioned all the details in complaint.
Please return the parcel as soon as possible and please do not harassed the customer.
sairamkammili@gmail.com
 
Sep 17, 2017

Problem resolved

Hi,

Thanks for understanding my concern, i got my refund for my Order ID: 19711675830

Thanks!
dasubabu
 
Sep 8, 2017

invoice

I was purchase snapdeal ... but not getting order invoice .... my old mail id was blocked . How can get invoice .... this is order ID no.19289601012.... plz how to download invoice .... then how to change my email id....
Snapdeal
 
Sep 6, 2017

Received a Faulty Product

Dear sairam,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
sairamkammili@gmail.com
 
Sep 2, 2017

Received a Faulty Product from Snap Deal

I have brought a Samsung Mobile from Snap deal, and which was not working , getting registration error due to some software issue which was pre-installed... So i have returned the item ,

Items received in box : Charger, Phone & Battery

A guy came and verified all the accessories in the box and confirmed everything is OK and he picked up

After couple of days i received a Email saying that the return item doesn't meet quality requirements and refund cannot be initiated

What non-sense is this ?

It was just Simple Candy bar type phone , so we returned all the accessories what we received in box

Does it really make sense...

we received product at evening 6:00 PM and we tried inserting sim card and didn't worked the next day morning we requested for return..

I had kindly requested for refund/replace of the same phone which should be working...

Here are the order details: Order ID: 19711675830

Thanks,
Ram.
sairamkammili@gmail.com
 
Sep 2, 2017

Received a Faulty Product

I had ordered Samsung Guru mobile, and i received a faulty product where after inserting Sim Card i am getting Registration Error

where i cant make use of it...So i have placed a return request, one of courier guy came and picked up the mobile and he verified all the accessories there or not and he confirmed everything there and he took the box and left...

Accessories in box : Phone , Battery & Charger

i have returned all the items.. And now i got a Email Saying that...the returned item doesn't meet quality requirements and we are not going to refund ur money...

Which doesn't make any Sense...I am not responsible for Registration error in mobile that come up with some software issue which is preinstalled..

I kindly requested refund or replace of the same mobile with working mobile

Order ID: 19711675830

Thanks!
Snapdeal
 
Aug 26, 2017

Asking for Extra amount against Gift received

Dear Suryakant Dhamale

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to nearest police station.

Regards,
Team Snapdeal
Snapdeal
 
Aug 26, 2017

Replaced order not recieved

Dear Vaibhav,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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