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snapdeal

India,
Maharashtra

Consumer complaints and reviews about snapdeal

Ashwini Deomane
 
Apr 5, 2018

Twice delivered wrong product

Snapdeal,
This is highly disappointing that i received twice the wrong product. I had ordered Aivor Analog Watch on 26th March 2018 Order id: 21477567007 and made online payment. I received my order on 29th March 2018 which was totally a wrong product received. It was a different watch of Lorem company. I received it at 11 am but could nt place replacement order until it was updated on the snapdeal application. It got updated after 1pm. Hence, I could place a replacement order on 29th March after 1pm. After which a pickup was done at my address on 30th March 2018. And replacement suborder was placed on 2nd April 2018 (After 3 days too long). My replacement order with Suborder Id: 26365256090 got received on 5th March 2018. NOW THIS IS DAMN DISAPPOINTING. I HAVE AGAIN RECEIVED THE SAME WATCH WHICH I GAVE BACK IN REPLACEMENT. I DONT UNDERSTAND WHAT IS WRONG WITH YOU PEOPLE? CANT YOU ALL SEE THE IMAGE OF THE PRODUCT ORDERED? HOW CAN YOU SEND ME A WRONG PRODUCT THAT TOO TWICE? And most embarrassing is when i try to connect with your customer care!! Your toll free number has a recording where there is no one to solve customer queries. Please help me with this issue. what should i do now? How should I trust SNAPDEAL for replacing me my order. I have already made the payment online. I want my issue solved as soon as possible. Revert back ASAP.
jatinder thakur
 
Apr 5, 2018

SNAPDEAL SELLING FAKE NIKE SHOES

Suborder ID 26295940561
Delivery date 21 march 2018

NIke shoes i bought from Snapdeal got damaged within 10 days. Shoe sole came out in 10 days. so i went to the nearby NIKE store after checking they said the shoes are fake.

Now i am trying to contact Snapdeal but not able to. I have tried several times but there is no option of contacting their representative. I mailed them but getting no response from them even.

I dont know what to say now.
Snapdeal
 
Apr 2, 2018

Fake updates by courrier

Dear Tanay Choubey,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal
Tanay Choubey
 
Mar 29, 2018

Fake updates by courrier

My order Id :- 21464669167. Ordered a product with prepaid payment mode. Since 3 days courier is updating fake comments that unsuccessful delivery attempts. But no one even called me once. Snapdeal is not even responding. I have tried to connect with customer care executive but the no. Does not gives option. I have also sent an email but not recieved any response. Now they have updated that after 3 unsuccessful attempts we are sending the product back to seller.

Very poor service.
Snapdeal
 
Mar 29, 2018

Fake item sold

Dear Kiran,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [email protected] so that we may assist you.

Regards,
Team Snapdeal
Kiran Sajan
 
Mar 27, 2018

Fake item sold

I received a fake Adidas bag from snapdeal. Before receiving the product I took a confirmation from them that they'll send original bag. After receiving it I didn't realise it until I compared with my friends bag. I wrote to snapdeal saying that I understand their 7 days return policy and would not return it but I needed a bag as they described. They only send me robotic replies without acknowledging my other questions. They keep sending me their return policy links and just keep forwarding templates. I'm sure they make robots reply to them coz I sure don't fell any human is behind the replies. I need a proper person speaking to me and giv8bg me a resolution. I can't interact on calls due to work commitments however their email team is pathetic.

People ordering from snapdeal please me aware that they are fooling you and their customer service is pathetic. We have Amazon and flupkart so this stupid site is easily avoidable. Please stop buy from them unless you're ok with cheap fake stuff
Snapdeal
 
Mar 26, 2018

Items are missing

Dear Roshan Reddy,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal
Roshan Reddy
 
Mar 24, 2018

Items are missing

I booked 3 Items with order Id:21414806593 but i received only 1 item. I paid for the 3 items. I showed the received packet to your delivery boy. He asked me to complaint to you. please send me the balance two items. for clarification call me at 09949667755.
Snapdeal
 
Mar 14, 2018

Product Return request Order ID: 21047701519

Dear Customer(charanghate),

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal
Snapdeal
 
Mar 14, 2018

Regarding Replacement with Ticket Id: 46145459 .

Dear Neelima Joshy,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.

Regards,
Team Snapdeal
charanghate
 
Mar 5, 2018

Product Return request Order ID: 21047701519

I bought Leather Retail Black Biker Jacket from Snapdeal on 04 Feb, 2018 and I received order on 9 Feb, 2018. I was unhappy with Jacket quality and stitching since I raised product return request on same day. Till date I am waiting to hear from them, it is about to complete one month and I didn't heard anything from Snapdeal. I raised complaint from the snapdeal help centre online portal and I didn't get any reply from them.

Order ID: 21047701519 (1 Item)
Placed on 04 Feb, 2018

Portal shows return request is under process [Ticket Id: 45936724]. This is in under process from last 25 days. Request you to please look into it and help me to return the product and help me to get back my amount as well.

Attaching the Snpadeal order page snippet.

Thanks,
Charan Ghate
+91 9561540087

Product Return request Order ID: 21047701519

NeelimaJoshy
 
Mar 3, 2018

Regarding Replacement with Ticket Id: 46145459 .

Hai ,

My name is Neelima Joshy

I had ordered a Kvsfab Blue Denim Front slit Kurti on 20th Feb , however after receiving it , i had to return it & requested for a replacement . This is my Ticket Id: 46145459 .

I tried reaching the customer care "n" number of times hoping to speak to one of their executives but all in vain , i also sent a mail to [email protected] , addressing my concern but again in vain , am really disappointed with Snapdeal , Why is that you dont show any courtesy to get back & address the concern of your customer , am really unhappy with your customer service and accountability .
Snapdeal
 
Feb 20, 2018

Epson 664 duplicate ink delivered

Dear Customer(datarxerox),

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [email protected]

Regards,
Team Snapdeal
Snapdeal
 
Feb 12, 2018

Epson 664 duplicate ink delivered

Dear customer (datarxerox),

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [email protected] so that we may assist you.

Regards,
Team Snapdeal
datarxerox
 
Feb 10, 2018

Epson 664 duplicate ink delivered

I order on your site Epson 664 Original ink.
I received duplicate ink.
My warranty of Epson cancel for the same reason.
Snapdeal
 
Feb 9, 2018

Money deducted without having producr. Had to return product as did not receive intended product

Hi customer (Kannanmoopnar),

Hope you are doing good.

We hope your concern is resolved. Please write to us at [email protected] in case you need any assistance.

Thanks,
Team Snapdeal
Snapdeal
 
Feb 7, 2018

Wrong delivery..

Hi customer (hariom123singh),

Hope you are doing good.

We hope your concern is resolved. Please write to us at [email protected] in case you need any assistance.

Thanks,
Team Snapdeal
Umesh khatana
 
Feb 6, 2018

Complant

My product not except plz call me
Snapdeal
 
Jan 31, 2018

Money deducted without having producr. Had to return product as did not receive intended product

Dear customer (Kannanmoopnar),

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [email protected] so that we may assist you.

Regards,
Team Snapdeal
Snapdeal
 
Jan 31, 2018

Product delivery date changes without any prior information

Hi customer (Satishks),

Hope you are doing good.

We hope your concern is resolved. Please write to us at [email protected] in case you need any assistance.

Thanks,
Team Snapdeal
Kannanmoopnar
 
Jan 31, 2018

Money deducted without having producr. Had to return product as did not receive intended product

I have written a mail in detail about the same. Please look into it. I did not receive the intended product and had to return it. Now, i do not have the money, nor the product.
Snapdeal
 
Jan 30, 2018

Wrong delivery

Dear customer (hariom123singh),

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [email protected] so that we may assist you.

Regards,
Team Snapdeal
hariom123singh
 
Jan 28, 2018

Wrong delivery

Actually I have ordered ADIDAS SUPERSTAR SNEAKERS WHITE CASUAL SHOES but I received ADIDAS STAN SMITH GREEN SHOES instead of my actual order. So I want my actual order as early as possible.
And the invoice is made on for my placed order i.e.ADIDAS SUPERSTAR SNEAKERS WHITE CASUAL SHOES.
Snapdeal
 
Jan 25, 2018

Damaged product delivered

Dear Tarun,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [email protected]

Regards,
Team Snapdeal
Snapdeal
 
Jan 25, 2018

Not Working Item

Dear Suman Devi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [email protected]

Regards,
Team Snapdeal

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