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snapdeal

India,
Maharashtra

Consumer complaints and reviews about snapdeal

T K BERRY
 
Jan 24, 2017

Non Delivery and cancellation of Order (Phone 9619994510)

Hopeless Delivery System and outright cheating by Snapdeal. I had ordered 'Car Washing Pipe With Pressure Water Spray Jet Gun' (order # 17737325169 on 06 Jan, 2017) and was informed via sms/email that the Estimated Delivery was 'on or before 13 Jan, 2017'.On Jan 13 I received three SMSs informing that my order ''will be delivered today by SIDDHESH BHAYDE' (at 10.24 am, 11.03 am and 1.00 pm), without advising the phone No. of delivery person. At 6.57 pm I received a message that the attempt to deliver was unsuccessful and if I still needed the product, to provide my preferred date of delivery. I mailed back asking the delivery to be made on 16 Jan. But no one contacted. Ultimately on 20 Jan I called SNAPDEAL Customer Care (09212692126) at 10.18 am and was advised that the delivery will be reattempted within 48 hours. I rang back on on 23 Jan 2016 at 6.25 pm as there was no communication or attempt at delivery from SNAPDEAL, I was informed that the item will be delivered between 24th Jan and 27th Jan. Today, on 24th Jan 6.24 pm I received a message that the order has been cancelled as the delivery could not be completed (even though no delivery was made to deliver it, no message, no phone calls.I got back to the Customer Service and was informed that the order was cancelled as I had refused to take delivery. I again rang back at 6,40 pm that I had heard correctly, and was informed the same thing again. (I have recording of the call with me and will put it on the net if need be). This is the kind of service SNAPDEAL is providing. I was amazed at such blatant swindling by such big operators and have decided to stick to AMAZON in future as they generally pre-deliver the order. If SNAPDEAL fails to take any action on my complaint in the next two days and deliver my order, I will go ahead and start informing all my friends through Whatsapp, Facebook and wherever possible on the Net advising everybody to avoid ordering from SNAPDEAL as they have scant respect for their customers.
Neehar
 
Jan 24, 2017

Misbehaviour by delivery man

Misbehaviour by delivery man...i m disgusted with behaviour....never ever buy from snapdeal...hopeless company policy...worst customer service...I live on first floor...I have mentioned that clearly on address...still he asked me to come downstairs...I requested him becouse I have a small baby...but he said I m taking away ur packet...he was so absurd n rude...and said this is company policy...I will complaint about this every where...badtameej kahi ka...my order was prepaid..sirf 5 minute lagte...par lunge apne bache ko chod kar ana para...this was last time I have ordered from snapdeal...atleast baby products ko deliver karte samay dhyan rakhte...animals hain snapdeal wale
Javedk
 
Jan 24, 2017

amount not refund

respected sir my order ID 21890500875 zipper brown leather jacket on 30 December 2016 I ordered by snapdeal but before delivering I cancelled my order . Snapdeal shows refound on 1 st January 2017 but no transaction in my account no refund has been trajectory in my bank account i allready sent my bank statement but no response snapdeal is totally frod company Frod frod please refund my amount i m going to noida police
Snapdeal
 
Jan 20, 2017

samsung galaxy j7 prime

Dear sureshbishnoi1990,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal
Snapdeal
 
Jan 20, 2017

Shoping

Dear Gyarseelal.khoshya,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,

Team Snapdeal
sureshbishnoi1990
 
Jan 19, 2017

samsung galaxy j7 prime

this is my Order ID: 17735616746

date 7-1-17 i book my mobile

i order samsung galaxy j7 prime
but i recevied asus phone
with display broken..
plz give my 17000 money back ....

sureshbishnoi1990@gmail.com
mobile..9637272728

samsung galaxy j7 prime samsung galaxy j7 prime

sureshbishnoi1990
 
Jan 19, 2017

samsung galaxy j7 prime

this is my Order ID: 17735616746

date 7-1-17 i book my mobile

i order samsung galaxy j7 prime
but i recevied asus phone with display broken....

snapdeal did not response me ....

plz give my money back......

samsung galaxy j7 prime

Gyarseelal.khoshya
 
Jan 18, 2017

Shoping

Dear sir es snapdeal par shoping ni ho ri buy now karte h to white screen ho jati h
Snapdeal
 
Jan 18, 2017

Re: SNAPDEAL sold me life threatening product

Dear Amit,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal
Snapdeal
 
Jan 18, 2017

Re: Incomplete parts for wardrobe received

Dear Gautam Gulati,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,

Team Snapdeal
Snapdeal
 
Jan 18, 2017

RE:compensation due to hold back of my money with SNAPDEAL

Dear Neetu,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal
Snapdeal
 
Jan 18, 2017

RE: NOT RECEIVED THE PRODUCT AS MENTIONED

Dear umapujeri,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,

Team Snapdeal
Amit Kumar
 
Jan 18, 2017

SNAPDEAL sold me life threatening product

I am sure you must be curious by now to know the reason why I have used such subject line. Let me repeat the story once again which I narrated atleast 7-8 times to your customer support executives.

This is in regards to my complain no 39072836. I bought Surya AKSH 3 burner automatic ignition gas cooktop from snapdeal and got the delivery on 27th Dec’16 and I opened the product on 14th Jan’17.

Reason for such delay in opening the product

I just shifted to Pune so I bought some kitchen items including the cooktop and because my flat was not finalized by that time and due to some official engagement I could not get much time to check the product.

The first time I opened the product on 14th Jan’17 but found the product to be not in good finish. All four stand were bumped in, the glass top was not pasted inlined with the stove steel frame, At the back side there is some glittering material used which is not pasted properly.

As soon as I opened the packet I called your customer care and informed them about the defects. I spoke to different support executive multiple time but everytime I was said that because 7 days of exchange period has passed so change or refund cannot be processed for this product.

When I did not see any positive response coming from your end, I thought to use this product. And today (17th Jan’2017) around 9:30 pm after coming from office, I thought to start using this cooktop and I connected it with LPG.

As soon as I switch on the knob of the gas. It sparked, and exploded with little sound and catches the fire in the bottom of the stove. The explosion was so quick that I hardly get any time to react and by the time I realized my hand hair was burnt. Some how manage to switch off the connection from the LPG. And then I thought to write once again to you guys that this is the pathetic product I have ever bought and the kind of experience I have received from SNAPDEAL this time is worst.

I am writing this email to you all just because I am feeling like being cheated and I was about to meet some severe accident with this brand new product. I am sure you guy gives damn about the customer experience and that is why SNAPDEAL is not able to gain the trust and respect of the customers as FLIPKART and AMAZON get.

I have attached few of the photograph for your reference taken after this incident.


Thanks
Amit Kumar
9873046666

SNAPDEAL sold me life threatening product SNAPDEAL sold me life threatening product

Gautam Gulati
 
Jan 16, 2017

Incomplete parts for wardrobe received

Hello,

I would officially like to launch a complaint against SnapDeal and Spacewood (the seller), I ordered Carnival 2 Door Wardrobe + Optima 2DoorWardrobe on October 23rd 2016, and recieved the wardrobe on 23rd November. When carpenter came to assemble the same he said one part is missing that was part 2 of 2 for Optima Wardrobe.we called up Snapdeal on the same day asking to tell the seller SpaceWood to send the missing part to us at the earliest.

After numerous complaints and arguments with snapdeal and their respective managers we got the missing part delivered to us 29th December 2016. And when the carpenter came to assemble he now confirmed they have not given the complete spare parts and the wardrobe cannot be assembled.

Now we are again fighting on call everyday with snapdeal to confirm with spacewood to share the missing part so that it can be assembled.

I have made the biggest mistake of my life using snapdeal for my purchase, they have a non responsive customer care, everyone just say give us 24 hours, its like i have to call after every 24 hours to know that after 24 hours i will hear that 24 more hours are needed.

if you are so helpless against that seller, why you let them sell on your site. I am really very frustrated and angry, i know in this country no action can be taken against a company like snapdeal as we people are so tied to our jobs we cannot take off to take legal action and none of the online complaint board works the way they were suppose to..

I know this complaint will get un noticed, but i do not know why i have some hopes left, if they can listen to a customer.

Regards,
Gautam Gulati
+919999682499 (registered number for order)
+919999029419
neetu narula
 
Jan 16, 2017

compensation due to hold back of my money with SNAPDEAL

I ordered ( Order ID: 17915042752 ) Pigeon slow juicer 150 3 Juicer Mixer Grinder on 13th - Jan - 2017 initially but SNAPDEAL was not able to deliver 3 jars even in it's Replacement order.

SNAPDEAL cancelled my order because of inefficient and unprofessionalism as they can not complete my order.
I had paid the money 4 days back and SNAPDEAL is not efficient enough to provide complete order with 3 jars.
I am so Disappointed that I will never place the order again at SNAPDEAL and will never recommend it.
I have wasted my Time and Energy to deal with SNAPDEAL, paid the full amount to get the right product online. Now I am so tired of it, In the end got nothing after spending more & more money & time with energy to dialing phones at SNAPDEAL.
I am Looking for the compensation in anyways.
Request you to deal it professionally.

Thanks
Neetu Narula
9868039930
umapujeri
 
Jan 16, 2017

NOT RECEIVED THE PRODUCT AS MENTIONED

I HAVE ORDERED SURYA ACCENT ISI MARK WHICH IS COMBO OF FOUR PRESSURE COOKER
4 LITERS
3 LITERS
2 LITERS
1 LITERS

BUT RECEIVED
3 LITERS
2 LITERS
AND TWO 1 LITERS PRESSURE COOKER
Snapdeal
 
Jan 14, 2017

Replacement of Snapdeal product

Dear consumerag,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,

Team Snapdeal
consumerag
 
Jan 13, 2017

Replacement of Snapdeal product

The product was delivered on 5th January and the replacement request was initiated on the same day.

Since then we are not receiving and update on the replacement status. The same has been rescheduled 6 times now and costumer are has only one same response of "Sorry for inconvenience caused".
I have written a mail on the email id too.

Kindly look into it and get the product picked up soon!

Regards
Aruna
9971507495
Snapdeal
 
Jan 13, 2017

Dear sir not deleverd my oder on time

Dear Rjannat5555,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal
Snapdeal
 
Jan 13, 2017

Product not received and fooled by Vulcan

Dear SameerMarathe,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal
Rjannat5555
 
Jan 12, 2017

Dear sir not deleverd my oder on time

Dear sir kindly plz check courier detail
My oder id is 22050943200
Not delever till date very poor service given by snapdeal
Never buy anything from snapdeal and tell to other person plz don't buy from snap deal not delever your product on time so plz improve your service
SameerMarathe
 
Jan 11, 2017

Product not received and fooled by Vulcan

Hi Snapdeal Person,

Order ID: 17779846736, Placed On 08 Jan, 2017

Suborder Id: 22104789591

Tracking ID for vulcanexpress AWB: PD110930587

Snapdeal support ticket reference no: 38919798


I need to get status update for my order. Estimated delivery date was on or before 10th Jan. On 10th Jan in the afternoon order status was out for delivery and I was available throughout the day, however I did not receive any call from courier company and at night status changed to "Could not perform late delivery". So In the morning I rescheduled the delivery on 11th Jan (Today) which was suppose to be delivered between 2pm to 6pm, Its almost 9pm however even currently order status is out for delivery and i have still not received package nor courtesy of single call from Vulcan!

Today when I rescheduled for delivery the order comment was "Customer was unable to reach" or something like that which was totally surprising and disappointing to see courier company to simply lie. I seriously use to like services provided by Snapdeal but this time it got suddenly crash.

I am crazily waiting for my product delivery and just don't know what to do now, whom to contact or will i ever get my order or not or should i just cancel my order and get money back (which i seriously don't wish to do).

Am totally clueless please help me to get my product asap.

I have also gone through customer feedback about Vulcan service here in Pune and I must say now am scared if i ever will get my order or not. Here is the customer feedback link -
( https://www.justdial.com/Pune/Vulcan-Express-Pvt-Ltd--Pune-City/020PXX20-XX20-############-B4X8_BZDET )

Please do the needful

Regards,
Sameer Marathe

Product not received and fooled by Vulcan

Snapdeal
 
Jan 11, 2017

Trying to sell defective/ damage product. Please refund my money.

Dear gauravsharma12345,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at writetous@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal
gauravsharma12345
 
Jan 9, 2017

Trying to sell defective/ damage product. Please refund my money.

Dear Sir,

As I have received the defective and damage item. I am in big trouble.

Now I will not take the same product, if this product is not in your stock you are trying to send me the same product again. I don't know how you repair it? And my phone is always in network coverage, you all are lying about the calls and the product.

Why should I take this open product, as I have paid for new fresh one. This is cheating. As you are the biggest brand you should not do this. Please refund my money.

I would like to advice you, please listen all the recorded call, you will know what your agent are doing.

Thanks,
Gaurav Sharma
9828279507
Snapdeal
 
Jan 9, 2017

Have not received my Order Yet

Dear Doro,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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