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SRS Travels

India,
Karnataka

Consumer complaints and reviews about SRS Travels

ramramram
 
Mar 18, 2013

Extra charge Collecting ( worst parcel service)

Hi I have booked Small box from bangalore, Bangalore SRS Booking charged 50.00 for that box. but when it reaches to my place (GANGAVATHI). there also collecting extra charge. but no bill and all. and they are doing some Gunda Giri. Link: If your not giving extra amount i will not give ur box. what ever you want do you do. and he is shouting on us. this is the stupid. things are doing in my place. please concerned person take charge on them. thanks
User939866
 
Mar 16, 2013

Parcel piece Missing

I have booked Parcel from Bangalore to Kumbakonam on 08.03.2013. LR Number is: 177566.

When i collect in kumbakonam tha parcel was opened and one piece is missing.

I asked Kumbakonam SRS office they told that i will write on the DC parcel is opened and one piece missing you can claim from bangalore office.

Based on the branch incharge word i told them to return back and I visit you Bangalore office and ask them, they told that they are not responsibility because this is not our problem this is branch mistake.

And Mr. Mohan speaking roughly and he told that you can go anywhere.

I using you service waste of time waste of money

with regards
Arun
User932916
 
Mar 6, 2013

Misbehavior of the Bus driver

m working At Bangalore. I used to go to my native (Thanjavur, TamilNadu) for holidays. This time i booked tickets in SRS travels. It is a Bus of the route Mayiladuthurai, Tamil Nadu to Bangalore, Karnataka. I boarded At Thanjavur. So on the day of my journey i called SRS travels customer service to confirm the place to board. Before calling the customer service i called two Contact numbers given for Thanjavur booking Office But They did Not answered my call. So i directly called Bangalore Office this time. Someone answered my call, i asked them for the exact boarding place in Thanjavur. They asked me to call the Thanjavur booking Office. So i told them That They did Not answered my call. Then They gave me the Bus driver's mobile number. I got bit satisfied That i can gather all the information clearly. So i called the Bus driver's number He asked me to come to a place and cut the call. So i went to the boarding place 15 mins inAdvance as mentioned in the ticket. Bus has to come At 9pm But it came only At 9.30pm. And halted 15 mins here. I asked the driver about the time to reach the destination. As Soon as i asked, He immediately asking back like "are You the One Who called me?" i told Yes. Then He asked me Who gave You my number? I replied, customer care people gave me. He murmured something. I asked him again "At Wat time the Bus will reach Bangalore?" He replied, i can't say That, You just get in and sleep. I again asked him That At least can You tell me the approximate time So That i can Ask my friend to pick me up on time. He didn't reply At all. He started making fun of me with some other person near by him. I Felt embarrassed At That place. Then i went into the Bus, got my seat and sat. The Bus started around 10pm. After passing around 1 km the driver stopped the Bus. To see One of the passenger is missing from the Bus. After That the cleaner of the Bus called That passenger number and asked him to come Fast. It s the duty of the cleaner to check whether Everybody boarded on the Bus. He did Not do it But he is gettin angry on the passenger. I have heard That the consumes are the king of a business. But these people treat us really bad.
User899173
 
Jan 10, 2013

horrible behavior of the conductor to a single lady travelling alone

The journey was horrible. Thats the only word i can think of.
I was travelling from Bangalore to Tirupathi. This was the first time I was travelling to Tirupathi and I was travelling alone.
The srs travels office person made me sit in a bus that was not booked by me. He said the bus I booked was not going and so the passengers were accomodated in the new bus. They were giving some yellow passes to the passengers but they didn't give me as this was not the bus I was supposed to go. I asked them twice for the pass but they said I didn't need it. They collected my printed ticket and said there is nothing to worry about.

The journey started at 6 pm and it was about 10 pm when the conductor started troubling me saying I didn't have the yellow pass. He was one who told me before boarding the bus that its ok. He troubled me a lot saying I didn't have ticket(taken by the srs office guy) and no pass etc etc. I couldn't sit peacefully for a moment. I just prayed to reach Tirupathi safely.
I will never ever travel in that same bus again. Single ladies travelling alone please beware..They start troubling you as soon as it becomes darker and dont expect your fellow passengers to come to your help..

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