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sun direct

India,
Tamil Nadu

Consumer complaints and reviews about sun direct

User326582
 
Feb 15, 2011

Cheated and need to treat my Money as write off

I am totally fed up and I am not sure how still people are trusting Sun direct as a good DTH provider. I can understand that there are some issues in Satellite but sundirect technicians are not bothered about rectifying the problems. I contacted customer care several times and the only reason I used to get is " Your compliant is registered and our techinician will contact you very soon". I am not sure how long will it take. As a customer I cannot wait for 2 months to get a call from technicians. there is no response to whatever i say or whatever I paid as Service Charges. I am one of the person in our Office who recommended Sun direct to everyone and but I am totally disappointed on how come i recommended such a cheap service to everyone. In simple terms, "I lost my subcription charges and I am cheated by Sun Direct"
User263553
 
Dec 20, 2010

sun direct - reinstallation

the ten cricket channel no sound in my sun direct.my no41413747605
User261805
 
Dec 18, 2010

Worst service

I am having the same kind of BAD Experience.

SUN's Cutomer CARE Department (011-39407575) is not doing their services well, please close that department.

My DTH is not working since last 3 months and no one is taking care. I called up Customer Care 011-39407575. I talked to Divya and then her Senior Divyanjali but both of them were unable to resolve my query that in how many days my DTH Services will started working. SUN DTH Customer Care Services are super BAD and I would say pathetic. The CUSTOMER Service people are good for nothing. First of all their number remains continuously busy and if you are lucky, get a chance to speak with some one then they can't give you any satisfactory answer. I am completely fed up from DTH Services, specially with CUSTOMER CARE People and want to disconnect the SUN DTH. Please let me know the procedure of enabling my DTH Services or disconnection procedure.

My Sun Connection Number is 41055817393R.
User231555
 
Nov 20, 2010

Worst service

Pl. read the complaint I have sent to the sundirect:

My Smart card No: 41281738405

Many channels including Sun Music, Kalaignar TV, Jayaplus, RajTV and paid channels like Star Movies are not available for the past (nearly) two months. On 23-10-10, I rang to local dealer in 9361008883 they demanded Rs100 to adjust the dish.When I told about your ads that the service is free, They asked to dial to 0451-3200556. I did so and Iam told that the technician will come in 4 days. Then I have sent U e-mails on 5th Nov.and so on.Also spoke to Ur customer care in 04439407575 many times. Till this date nobody came despite repeated request thro' phone, and I am unable to watch the channels for which I am paying that too in this festive times. Am I not ashamed of your service.What if U charge for some channels and not providing any service to witness them. If U try to upgrade and the dish has to be readjusted means, arrange for automatic readjustment of the dish without seeking for requisition from the customer. I am not happy that it is not complied with even if it is requested repeatedly. Iam much annoyed by this so called service.
I received email asking me to tell my smart card num. Wont U see it is given in every correspondence at the top. Ur attendents do not know the diff between the smartcard num and contact num.
Your service attendence is worst. Further I would like U to send some special technician to see how worst the dish has been installed. The installation is intact. If it is not rectified soon I will publish the photo of Ur worst installation in the web.Whatever may be, cant you ensure uninterrupted provision of service ?
Whether I have choosen and paid for to suffer with Your faulty and interrupted service that too in a weekend. I repent.
If such inconvenience persists further I will be constraint to caution others about this worst service in the interest of others welfare atleast. Sorry.
User230728
 
Nov 19, 2010

sun direct - reinstallation

Very worst Customer Service
Dear Friends ,

I have purchase Sun Direct 10 months before. But from last two month my experince is very very bad. They are displaying in there channels that they are shifting to new Satelight and they will be sending Service person to for adjust the Dish.

Even after paying amount i am not able to view channels . and i have call more then 25 time to the customer care service but no response. Every time they give new date and give a customer service no . but, they not at all giving any response .............

Pls do not buy Sun Direct it 100 % waste Company. They can spend crores of rupees for add and movies ... but they will not spend for Service to the customer,.
User15075
 
May 5, 2010

add on package not updated 4 d past 2 days

1000000000000000000000000000000000000000000000%
User15075
 
May 5, 2010

add on package not updated 4 d past 2 days

poor customer care services,even though sun direct is famous DTHservice with more than 1 lack customer it can't provide good cus' care services like its cus' care people does not care about anything,no response working like government school teachers hell with u people man.....................atleast change d system here after man otherwise???????????????????

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