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Surbhi Electronics & Equipments

India,
Rajasthan

Consumer complaints and reviews about Surbhi Electronics & Equipments

User977037
 
May 14, 2013

cheating customers

Toshiba Computers has mentioned Surbhi Electronics, Jayanti Bazar, Jaipur as authorised dealer on their website in jaipur. After close investigations I found out that this dealer is selling all other brands as well and also selling fake products under popular electronic brand names like toshiba.

A month ago I asked to purchase an original toshiba ac adapter at Surbhi Electronics. They inquired with two other vendors and quoted me a price of Rs.1600/- Somebody came in 20 minutes with a bill to deliver it to Surbhi Electronics for Rs.800/- only. They then made their own invoice of Rs. 1600/- and handed it to me. This ac adapter had a very short cable connected to it. However, they insisted that it is original.

After one month this ac adapter stopped working for no particular reason. When I took it to Surbhi Electronics, they said it is damaged. They said the replacement will take one week to arrive. They will have to send it to the vendor from whom they purchased and that vendor will send it to the company from whom he purchased this FAKE Toshiba notebook adapter and when that company will send the replacement, this vendor will receive and send it to Surbhi and Surbhi will then give it to me.

All this will take at least ONE WEEK (working days) and I will have to return the defective adapter in order to get a replacement.

I want to reiterate that this is not case when you buy from toshiba company directly. If I had purchased it from Intarvo, they would have given me an original ac adapter with long cord. If damaged, it would not have taken more than 2 days for replacement. In Delhi it takes just one day. And they don't take defective adapter until they receive a replacement under warranty.

I am shocked at the extent Surbhi people tell lies to sell fake products with pathetic after sales support.

In the name of dealership they are fooling the customers. I would recommend not to buy Toshiba products from Surbhi Electronics.

Toshiba should be very careful to whom they are giving dealership. Such people suck the living spirits of a city and render it backwards.

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