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TANISHQ

India,
Chhattisgarh

Consumer complaints and reviews about TANISHQ

Titan Social Care
 
Mar 13, 2018

Titan Social Care

Dear Victoria,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

Sincerely,

Steve
Noyel Victoria
 
Mar 12, 2018

CHEATING

On 9/3/18, I received a message form Tanishq stating that Tanishq offers best exchange value for old gold. Upgrade the old jewellery at ZERO LOSS. We went with our old jewel and initially they said upon exchange we will get Rs 44K plus. The article which we exchanged was 15.96 g. Here they have the practice of melting the gold jewels which is unusual. In other stored they heat it to remove the dust and then take weight of the old jewel. Here they melt it which FORCE us to purchase from them as we do not have any alternate after melting it.

We selected a new the jewel which was 15.2 g initially they asked to pay 9000 in excess. Then when they made the bill they informed us that we have to pay 16,000 in excess.
When we asked for how much amount was given for 1 g of old gold, and what is the split-up for new jewelry and which has caused the excess amount to be paid to increase to 16,000 from 9000. In spite of asking three times at the counter where bill was made, we did not get answer.

We later found that more than 20% was charged for making charges. However a different amount was mentioned in the price tag of the new jewel. We were not given the price tag of the new jewel after billing. THIS IS HOW THEY CHEAT THE CUSTOMERS.

DO NOT GO TO TANISHQ AND GET CHEATED LIKE US. INSPITE OF ASKING FOR THE SPLITUP WE WERE NOT GIVEN THOSE DTEAILS. AS A CUSTMER WE HAVE EVERY RIGHT TO ASK ABOUT THOSE DETAILS AND THAT TOO AFTER PAYMENT. THE SHOP PEOPLE WERE NOT POLITE, DID NOT LISTEN TO US WHEN WE ASKED FOR SPLITUP AND PRICE TAG.

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