Log inRegister
Submit Complaint

TataIndicom

India,
Assam

Consumer complaints and reviews about TataIndicom

Vijay1184
 
Apr 12, 2013

Internet services from Tataindicom

I am using Tataindicom broadband internet services, account number 01762 101003. All of sudden my internet stops working, when I register the complaint with customer care I faced following problems:
1. On 8th Apr when I called customer care they said your request is registered and complaint number will be message to you in few minutes. But when I didn’t receive any message I called them again on 9th Apr then they said sorry sir your complaint is not yet registered, please tell us the problem we will register the request now (complaint number - 356813153).
2. After registering request on 9th Apr, service engg. (Pankaj - 09216355973) visited my home on 10th Apr and said sir from our side everything in ok please replace your modem and he closed my request with comments ‘customer is satisfy with services and issue is resolved’.
3. Modem which I am using I bought it from Tataindicom sales person (Ajay - 08699645797), he visited my home on 11th Apr and said sir modem is working fine, you need to follow up with service engg.
4. When I called customer care again on 11 Apr, they said sir we have already served you on basis of your last complaint and we received the comments that issue is resolved. When I asked them do you have any proof where I commented that I am satisfy and my internet is working. They said sorry sir best we can do is to register your new complaint (complaint number - 357286599) rest you need to talk to service engg, and they provided me number of service engg,.
5. On 12 Apr, when I called service engg, he said sir problem is with modem only and sorry I can’t serve you anymore and disconnect the call by saying line- ‘I am on leave till 16th Apr.’ Sorry can’t talk any more.

May I now for which service should I pay to Tataindicom if internet is not working from past 5 days?
Look at behavior of Tataindicom service team -
1. Customer care - They didn’t register the request first time
2. Service engg. - He closed the request without solving the problem and the way he used to deal with customer on phone disconnected the phone and said I can’t serve you or solve your internet problem.
3. Sales man – Sir modem provided by me is working fine you need to follow up yourself, I am not responsible for anything.

Whole team don’t have co-ordination among themselves and passing the ball from one court to another.
User416317
 
May 2, 2011

server

i had a network problem and i already book a complain but there is no solution plz do as soon as possible

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    http://www.megatypers.com - Confirmation code
    I didnt receive confirmation code heres my...
    Railway quarter repairing - repairing of door and balcony
    I've complained my times abut the damaged door of my...
    Google pay - Refund my money to the bank
    Hello sir I sent Rs250 to the sbi bank account but it been...
    TNEB MADIPAKKAM - Fouling of overhead transmission lines
    Dear Sir/Madam, I am a resident of No 4, Rajalaksmi...
    indiaideas - Refund myoney
    Hello sir i have done a transaction of ₹349 on 18 June ,...
    Bihar Student Credit Card - DELAY IN APPROVAL OF APPLICATION FROM TPVA by AM
    Pending from TPVA by Am Document is pending from more...
    Maa TV - Karthika deepam serial
    Blasphemous comparison with characters of Ramayana. The...
    The good counsel academy - Unable to get admission
    Respected Team, I am a parent (Pravin Lokare) and I had...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username